CAREER OBJECTIVE:

A position as a Sr. Manager responsible for applications development/process improvement/support operations and for coordinating cross - functional projects/programs on schedule/budget.

SUMMARY:

• Versatile Senior Technical Manager with vast experience in cross-functional team leadership working for Confidential 500 companies reporting directly to executive management.
• Experienced executive, leader, and manager with a successful track record of effectively managing people, processes, technology teams and service teams.
• Architected and managed the SOX compliance process and represented the company to external auditors.
• Managed budgets up to $14 million dollars and team size of up to 200 people in matrix environment.
• An expert in improving team performance and behaviors to adopt new processes, methodologies and to improve efficiency.

AREAS OF EXPERTISE

• Program Management Project Management Release Management E - Commerce
• SDLC Change Management Process Improvement Integration
• Data Migration Operations & Metrics Gathering Agile & Waterfall Development DevOps
• SLA Management Cloud, SaaS SOX Compliance / SOX Access Controls

TECHNICAL SKILLS:

Oracle ERP 11i (Order Management, Purchasing, Accounts Receivable, Accounts Payable, General Ledger, Inventory, Q2C, P2P), Oracle ERP R12, SQL, TOAD, Agile PLM, Supply Chain (SCM), SAP, ProVision, E2open, BRIO, Informatica, Business Intelligence/Data Warehouse, B2B (Rosettanet, EDI), MS Project, MS Office, QuickBooks, Remedy, ServiceNow, Cloud, SaaS, Coupa, Identity & Access Management, Risk Management, AWS.

PROFESSIONAL EXPERIENCE:

Confidential, Palo Alto, CA

Principal Technical Program Manager

Responsibilities:

• Managing product development for transaction of Goods and Services with associated payment services
• Working with product management to gather requirements
• Managing release process using Git
• Integration with Confidential payment gateway for split payments processing
• Functions summarized as Agile Program Management, NPI, product requirements gathering and release management

Environment: AWS, Cloud, Ruby on Rails, Git, JIRA, Confluence, Confidential gateway for payments

Confidential, San Jose, CA

Sr. Engineering Program Manager

Responsibilities:

• Running Scrum of Scrums meetings with development and product teams from various cross domains
• Working with various cross functional teams to make sure development work is completed on schedule
• Working with QA team to put together test plan and drive E2E testing
• Manage release planning, builds, sandbox, go-live preparation, NPI in coordination with teams from various countries
• Managing issues tracker using Confluence, Rally ALM for user stories, JIRA for defects, RMI planning tool for planning and Slack for communication.
• Working with 8 different cross functional teams such as Payments, Post Payments, Risk, Global Finance, Merchant Reports, QA, Credit, and Product Mgmt. etc.

Confidential, Santa Clara, CA

Manager

Responsibilities:

• Identifying and leading cross functional initiatives from idea generation, ROI and budget approval to launching
• Managing strategic program initiatives
• Driving BI and other strategic initiatives across sales organization (Sales Operations, Marketing etc.)
• Creating program roadmap for cross functional projects

Confidential, San Jose, CA

Sr. Program Manager

Responsibilities:

• Managed requirements gathering from various business teams spread across world
• Managed change requests for different business processes
• Drive kick-offs for Concept-Commit, Execute-Commit and UAT (User Acceptance Test)
• Manage the program from start-to-finish by defining standards for the program implementation
• E-Commerce: Users download software for trial and real license is activated when software is bought after try out.

Confidential, San Jose, CA

Sr. Program Manager

Responsibilities:

• Managed BI Reporting for Global Manufacturing Operations using Business Objects.
• Worked with business users to create BRDs (Business Requirement Documents) and translated them into MD 50 (Functional Specification Design)
• Managed E2E (End-to-End) integration testing and UAT (User Acceptance Testing) while tracking defects using QC
• Managed external manufacturing partners (Foxconn, Flextronics etc. across 30 different sites worldwide), IT and business in migrating to new ERP software using B2B integration as part of SC LSS (Supply Chain Large Scale Services) program.
• Managed PLM (Product Lifecycle Management) program integrating multiple systems using data conversion, data migration, integration, release mgmt. and change mgmt. working with ERMO (Enterprise Release Management Office).
• Managed multiple project releases while evaluating performance SLAs for uCRM (Unified CRM) project integrating Salesforce.com.
• Led Outbound Royalty program ($18M/yr. impact) across the enterprise.

Confidential, Cupertino, CA

Supply Chain Program Manager

Responsibilities:

• Worked with business stakeholders to perform vendor selection, cost estimates, business process architecture, program roadmap, testing and execution.
• Managed the project from inception through development, quality assurance and release working with global teams.
• Championed the continuous process improvement with the use of new tools such as ProVision.

Confidential, Sunnyvale, CA

Data Warehouse Program Manager

Responsibilities:

• Managed BRD creation. releases and support operations with on-shore and off-shore teams.

Confidential, Santa Clara, CA

Sr. Manager

Responsibilities:

• Managed a program comprising 14 different projects for General Service Administration program implementing the data warehouse
• Led the PMO’s training and mentoring program managing multiple teams for migration and support operations of Oracle ERP
• Created and managed roadmaps for program to address all phases of SDLC such as analysis, design, development, testing, implementation and post implementation support.
• Managed a budget of $14M, and a worldwide team of 200 people in matrix environment
• Collaborated with all business partners (IT Compliance and others) and IT leadership teams to ensure SOX controls and processes are aligned to the needs of the business.

Confidential, Mtn. View, CA

Project Lead/SOX Solution Architect

Responsibilities:

• Managed Business Applications support operations for Oracle Financial applications (Oracle ERP 11i) and data warehouse applications including operational data stores.
• Worked as member of SOX Control Board.
• Architected the SOX compliance process (part of SOX control board, SOX Control certifications)
• Part of internal and external auditing for SOX compliance
• Provided production support for month end, quarter end and year end activities