RISK and FRAUD MANAGEMENT /DATA INFRASTRUCTURE/ANALYTICS and MODELING/BUSINESS INTELEGENCE

PROFILE:

• Comprehensive senior-level experience in Modeling, Analytics, Data, MIS, and Reporting in Customer Life Cycle and Portfolio Management in Risk Management and Fraud Prevention.
• Effective leader with the ability to build industry leading teams and department turn around. Effective communicator, coach, and motivator to impact and influence people at all levels.
• Effective leader with the ability to leverage analytics and business intelligence to develop and execute strategies that drive profitability, reduce credit and fraud losses, acquire and retain customers, and efficient allocation and use of limited resources.
• Skilled in leading department turnarounds and start-up operations. Successfully implement innovative programs to streamline and automate processes, reduce operating costs, meet strategic objectives and delight customers.
• Proven abilities in project management, strategic planning, implementations, and executions, resulting in improvements in efficiency and bottom-line results.
• Computer competencies include Business Intelligence Tools, SAS, and ORACLE on UNIX, Mainframe, and MS Office Suite.

EXPERIENCE:

Confidential, Seattle, WA Jan 2008 – Apr 2009
Head of Fraud Management for Retail Banking, First Vice President

Washington Mutual’s retail franchise is one of the best in the country. It has 15mm retail customers and 40mm monthly monetary transactions. Our annual fraud and overdraft loss is about $300mm. We avert about $600mm in fraud losses each year by applying industry leading fraud prevention tools as well as internally developed fraud mitigation tools.

I have the following four functions: Data Infrastructure, Strategy Development and Implementation, Modeling and Analytics, and MIS and Portfolio Management. I had a staff of 20 plus people with 3 direct reports. These functions are accountable for the design, development, implementation, and monitoring of fraud detection infrastructure and strategies to minimize fraud losses and cost of fraud losses while providing a high level of services to customers.

Maintain strong relationships with cross functional departments to ensure alignment in overall business goals and strategies. Work with internal business partners and external Vendors to continuously improve and maximize efficiency and effectiveness of the end-to-end fraud detection and prevention process.

• Data Infrastructure.

Build and manage the retail deposit product database on account life cycles. The database captures all monetary and non monetary transactions with daily and intraday update at customer, account, and transaction level. The database is the foundation for analysts and modelers to conduct in-depth and timely analysis to detect customer behaviors, transaction patterns, profile changes, and overall customer profit abilities. The database enables model and strategies development. The database is also used to deploy strategies to detect fraudulent and risk activities.

• Strategy and Implementation.

Constantly review performances of all fraud fighting tools, optimize strategies to combat various types of fraud, identify areas of opportunities in processes, operations, and strategies, and recognize new fraud patterns and trends.

• Modeling and Analytic Group.

Leverage fraud detection models, domain knowledge, and business insight to develop, implement, and improve comprehensive fraud detection strategies and decisioning rules that balance fraud loss reduction, cost of fraud losses, and customer experience.

Oversee the root cause analysis of fraud loss data and stay abreast of existing, new and emerging fraud trends. Develop and implement tactical responses in a timely and effective manner.

• MIS and Portfolio Management Group.

Create and maintain metrics for measuring the effectiveness of fraud detection strategies and rules. Communicate fraud detection strategies, results, emerging and existing fraud trends to executive management and business partners.

Confidential , San Francisco, CA Apr 2002 – Dec 2007
BASEL Data Integrity Officer and Senior Risk Manager, Small Business Lending Division, Jan 2004 – Dec 2007

• Direct the highly-visible, extremely critical BASEL compliance initiatives; establish policies, procedures, standards, and requirements. Build control points, monitoring procedures, reports, and auditing methodologies for the entire ETL processes and all ALLL applications.
• Manage the data group to design and construct data warehouses to capture end-to-end account life cycle information for account acquisitions, account performance, collection and recovery from multiple systems. These data warehouses allow us to make cutting-edge strategic decisions by providing accurate, easily accessible and timely information.
• Manage the division MIS, analytics, and reports for credit risk analytics and decision making. These ad-hoc, daily, weekly, and monthly analysis and reports cover marketing campaign performances, underwriting decisions, account performances, and monitor credit policy exceptions. These reports and analysis are designed through automation with parameter input, segmentations and turn-key solutions.

Head of Marketing, Vice President, Marketing, Business Direct Division, Apr 2002 – Jan 2004

In charge of all aspects of marketing functions and responsibilities; drive all marketing program initiatives through direct mail, telemarketing, and store and banker channels. Provide constant evaluation of marketing universe, market penetration, solicitation strategies and processes, and risk polices to expand the marketable universe without taking undue risks, improve efficiencies, effectiveness, and reduce cost. Manage a team of 20.

List Management: Work with leading Business Credit Bureaus and agencies to expand the potential marketable small business universes to build the pipelines for continued business growth.

Targeting Management: Build response models, approval models and NPV models to optimize the targeting strategies for product selection, offerings and delivery channels.

Solicitation Channels: Pioneer pre-approval campaigns for small business solicitations.

Portfolio management: Identify the key profit drivers through data mining, segmentation and modeling, design MIS to track and analyze performances to determine the optimal customer marketing programs such as Line, Yield and Fee Management.

Cincinnati, OH Sep 1997 – Apr 2002
Chief Risk Officer in Consumer Lending Division

Direct all aspects of the risk management for consumer lending products, including consumer credit cards, home equity loans/lines, and auto leasing/financing;

• Build the risk department from the ground up within six months of hire.
• Build the risk infrastructure and data environment.
• Develop and implement strategies for customer solicitation, acquisition, underwriting and approval, account and portfolio management, and collection and recovery.
• Manage the full project life cycle for the development of data warehouses for all products with prospects, application, approval, booking, performance and collection; work closely with cross-functional departments in the design, construction, testing and implementation.
• Monitor, analyze and control risk regarding strategy, credit, pricing, compliance and operation/TRIAD.
• Build custom score cards for underwriting, early termination and attrition, pricing, portfolio/account management and collection.

Confidential Colorado Springs, CO Aug 1996 – Sep 1997
Vice President, Head of Risk Management and Database Marketing

Manage all aspects of risk and marketing functions.

• Develop strategies and approaches to improve and update existing products, marketing initiatives, risk policies, solicitation processes, risk selection criteria; pioneer cross sell to Wells Fargo client base categories, including mortgage and home equity customers.
• Design response, risk, and retention models for direct mail and telemarketing campaigns as well as profitability models used for prospect selection and offer assignment such as loan amount, term, and APR.
• Build response models, customer retention models, and profitability models.
• Build a high performing comprehensive and integrated team.

First Chicago (Acquired by Bank One), Chicago, IL Mar 1994 – Aug 1996
Assistant Vice President, Marketing Department, Consumer Credit Card Division

Evaluate and develop new product opportunity to expand the consumer credit card services and capture a larger customer base; design and build innovative models to support customer acquisition and retention.

• Identify, design, and launch check mailing programs resulting in additional profits in excess of $2 million annually.
• Design various models to target an array of prospects for regular check mailing, monthly promotional check mailing, and mailings for line increased accounts.
• Work closely with vendors to streamline the check mailing process.
• Coordinate Score Card development with FICO for underwriting and account performance.
• Conduct research and analysis in account management to drive fee assessment, interest rate assignment, and line management.

EDUCATION:

Ph.D., Math and Statistics
M.S., Math and Statistics B.S., Math