SUMMARY:

• My ability to lead projects has proven to be successful as demonstrated through project management, service delivery and risk analysis measures. My practical knowledge of client services, business research, organizational management, and more makes me a remarkable candidate for the IT Project Manager opportunity.
• Experienced project manager offering 10 years of success leading all phases of diverse technology projects; PMP
• Business strategist; plan and manage multimillion - dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains.
• Proven track record in IT service delivery
• Thought leader in Change Management, Business solutions across complex enterprise systems and proficient in leading multiple complex multi-million-dollar projects
• Proven track record in managing projects in various industries; Insurance, Healthcare, Retail, Pharmaceutical, and Supply Chain
• Experience in infrastructure technologies (Network, Data Center, Telecom, Cloud Services, PaaS, SaaS)
• Medical Facility Construction Management
• Proficient in Data Center relocation along with implementation of Disaster recovery objectives
• Proficient in integration of Human Capital Applications
• Excellent communicator; leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams.
• Proficient in Agile, Kanban, Scrum and Waterfall project management methodologies. Able to manage large project teams and known for high-quality deliverables that meet or exceed timeline and budgetary targets.
• Proficient in release planning
• Ability to transition clinical workflow and processes into software systems, gather business requirements and develop system implementation plans, prepare technical specification for system rules and customization
• End-user computer and technical support experience
• Proficient in leading Office 365, Active Directory, Exchange, Windows 10 migrations and various enterprise platforms

PROFESSIONAL EXPERIENCE:

Sr. O365 Project Manager

Confidential

Responsibilities:

• Facilitated, managed and supported Windows-based Enterprise web applications migration from OnPrem environment to Cloud
• Procured hardware, software, and licenses through Service Now, SAP and Ariba
• Managed full-scale implementation of Exchange 2016 migration, O365 hybrid migration, Skype for Business, Yammer, OneDrive, SharePoint and Windows 10 enterprise implementation strategies
• Managed enterprise wide Exchange 2016 migration; documented work plans, facilitated daily stand up meetings, developed migration strategy for mailbox migrations.
• Managed long-term, wide-spread and integral projects from an Intel Engineering scope
• Developed schema and scope for Exchange 2016 server management and DR planning.
• Provided administration of spam filter system Mail Security systems
• Provided support to migration team to ensure deliverable were met to seamlessly migrate mailboxes for 1600+ employees
• Managed repository for server remediation's and migrations
• Mentored, directed and managed other team members
• Work with work plan management to define work plans and detailed resource scope utilization for contract employees
• Assign rotational on-call duties for support of project-based support
• Provide rotational calendar schedule for project based work
• Provide project leadership to three migration team members, architects and IT contract support for production, QA, test environment management projects, including: budget control/constraints production timetable accurate status reporting and client/project team coordination
• Provide leadership, documentation and mentorship to internal resources
• Maintain RAID log
• Initiated and implemented web-based SharePoint site tools for client’s/project sponsors to analyze and review updates
• Coordinated mail migration utilizing Microsoft Migration tool to Exchange Migration
• Defined Outlook monitoring and system standards for the enterprise and constantly refresh them based on changes in business needs or technology.
• Provided end-user support and training.
• Provided final level of escalation for Exchange 2007/ Outlook/ Lotus Notes technical issues.
• Provided management weekly/monthly reports
• Mentored, directed and managed other team members.
• Windows Active Directory/Server Management as necessary
• Ensure effective change management occurs throughout the course of the project .

Confidential

IT Program Manager

Responsibilities:

• Held kick-off meeting to assemble project teams, assigned tasks, and delegated responsibilities, identified resources and reviewed detailed timelines, to ensure timely completion of assigned studies.
• Conducted site qualification visits, monitoring visits and closeout visits to ensure completeness and accuracy of site construction and network, telecom, and hardware implementation.
• Prepared weekly reports for upper management, regarding status of projects; monitor the status, track all key milestones, align the business processes, work with all outsourced vendors.
• Defined staff development goals, and performance metrics.
• Completed integration of 6 ambulatory expansion projects in a 6-month period.
• Successfully migrated data center operations, consolidated server hardware and upgraded servers to VM sunsetting legacy hardware.
• Provided guidance to ministry stakeholders migrating healthcare application, systems and hardware.
• Experience providing guidance in the integration of team management and development; workflow and operational processes; knowledge into informatics solutions to program team leads and experts to optimize the functional content, implementation, and benefits consolidation of applications of Electronic Health Record.

Confidential

EMR Project Manager

Responsibilities:

• Assisted in the development and communication of project plans to implement Clinical Information Systems & EMR Implementation (Inpatient, Outpatient, Ambulatory, Practice Management)
• Facilitate weekly project meetings (ancillary, revenue cycle, clinical, Information technology, physicians & CEO)
• Worked with prospective vendors (Meditech, Cerner Millennium, GE Centricity, NexGen, Psych consult) for application interface, HEDIS and integration requirements.
• Application Support; provide support, subsequent change management, incident management and break/fix resolution
• Performed Project management and analyst support for Cerner application; performed computerized order analysis and build; performed complete project coordination and configuration of document imaging implementation
• Assisted work streams with Revenue Cycle Management design, development, & implementation.
• Instrumental in developing and integration of ad hoc reporting structures
• Provide production support for orders, results, and ADT HL7 interfaces
• Participated in managing EMR Interface compendiums development & implementation; also, Document Imaging & EMR implementation
• Transaction sets implemented include EDI and HL7 CCD/CCA.
• Successfully assisted clinical operations team with gap analysis (HL7 specifications), map, interpret HL7 messages, monitor, troubleshoot/test using analyst skill sets-SDLC for correct implementation.

Confidential

Technical Project Manager

Responsibilities:

• Instrumental in Managed several high-level enterprise project plans; direct and coordinate activities of multiple projects in the areas of IT, Systems Integration and Business Process Management and Re-engineering. Responsible for the following projects:
• Windows 10 Migration Strategy
• Divisional SAP application upgrade
• ERP Implementation
• Infor Lawson Supply Chain Inventory Management System Implementation
• Microsoft Office 365 Migration
• IE 11 browser Upgrade
• Enterprise Application Rationalization
• Managed projects to deliver infrastructure throughout the enterprise LOB’s
• Conducted project discovery meetings
• Partnered with infrastructure engineers to gather hardware requirements
• Authored Statement of work
• Implemented weekly project status meetings to ensure on time delivery of infrastructure
• Instrumental in collaborating with shared services teams as well as GIS (Global Infrastructure Services) teams
• Managed systems projects consisting of SQL Server, Visual Studio, Kendo, NET
• Define project scope, objectives, staffing, resources
• Build and maintain close relationship with the customer and understand the changing needs and environment of the customer
• Problem solving across multiple projects with the ability to prioritize all work effectively and manage time.
• Instrumental in migrating various Supply Chain migrations, service management and business analytic tools (Infosys Lawson, Power BI, and SAP)
• Managed data warehousing engagements
• Multi-task across many projects and customers, in the neighborhood of 15-20 simultaneous projects.
• Evaluate business requests to determine feasibility; work with Infrastructure Engineers to define alternatives and recommend optimal solutions.
• Work closely with the Customer and the infrastructure Engineers to understand customer functional requirements in the design of new systems.
• Ensure timely and accurate communication with the project team throughout the life cycle of the project.
• Communicate to customers on a weekly basis until the project closes.

Confidential

Technical Business Analyst

Responsibilities:

• Researched reviews and analyzes existing processes and develops strategies for enhancements. Business process analysis and modeling
• Participated and lead Solution Architect Peer Reviews
• I was instrumental in developing a partnership with CRM team to implement project lifecycle project gate approval/governance meetings.
• Assisted Solution Architects with development of detailed Business Requirements Documentation (BRD) and translates it into functional specifications.
• Participated with the facilitation design workshops with the business community to solicit and document requirements (e.g. creation of user stories).
• Led and coordinated touch points with project team members through all phases of the systems development lifecycle
• Demonstrated effectiveness in a fast-paced rapidly changing environment
• Strong facilitation skills
• Excellent organization and management skills
• Instrumental in managing Kronos upgrade
• Extensive knowledge of industry standard development methodologies and technologies

Confidential

Technology Program Coordinator

Responsibilities:

• Organized and facilitated the development of technical work-streams in an agile work environment.
• I was involved with Facilitating scrum to scrum meetings involving IT Core Provisioning.
• I was instrumental in the deployment and project coordination on various projects; this involved reaching out to vendors, on-site support teams at various broadcast entities to schedule deployment of various technologies, Network hardware, Applications, Data Center hardware, Security solutions, telephony upgrades, and conferencing and help desk solutions.
• I participated and produced separation agreements with legal representatives including authoring and drafting TSA, MSA’s, and SLA’s
• Created project plans to install Dell Servers, Domain Controllers, and Network Closet hardware
• Created and managed overall project plans that led to successful business/technology separation from parent company
• Led meetings and discussions with stakeholders, third party vendors while reaching across the board to facilitate meeting between separating companies to ensure smooth transitions.
• Managed a successful Unified Communication (Cisco) Telephony deployment, Business Applications and Data Warehousing migrations
• Led Vendor Management group specifically Telecom billing separation to separate and install new circuitry systems throughout enterprise and subsidiaries.
• Successfully organized and constructed Microsoft SharePoint sites for various Technology Work streams in efforts to streamline information to a single repository.
• Led Stakeholder meetings in efforts to disseminate information and gain feedback to communicate back to PMO and Workstream leads.

Confidential

EPMO Project Manager

Responsibilities:

• Facilitated project-planning sections with key stakeholders.
• Created project plans using project management tools (Primavera P6).
• I produced and interpret weekly reports concerning project health for the PM and project leadership.
• I was instrumental in monitoring project risks, issues and dependencies.
• I assisted Sr. project manager with project procedures and related processes throughout the project lifecycle run smoothly and serve as the liaison between the project team and PMO.
• In-depth knowledge in supporting Systems and Business projects, knowledge of SharePoint and Lotus Notes, Verint and System’s Department structure and hierarchy.
• Collaborated on projects with associates and business partners from various groups within the organization.

Confidential

EPMO Manager

Responsibilities:

• Responsible for monitoring a set of projects that could span all IT functional cross teams well into 2015
• Preparing documentation of ongoing issues, workarounds, and decisions
• Working together with project team in discovering critical paths, dependencies, risks with the explicit objective of ensuring all project converge meets the project scope, schedule and budget.
• Communicated and managed project team understanding current state medical modalities and ancillary health systems for future state integration.
• Accountable for communication liaise between the Project manager and EPMO associated by organizing weekly, bi weekly, and monthly status meetings.
• Escalates issues requiring action or decisions to Project manager associated with business as necessary.
• Accountable for IT construction timeline for 150 bed facility build.

Confidential

Implementation Coordinator

Responsibilities:

• Served as project coordinator to implement POS (point of sale) database to a new software platform for small to big box retail clients Managed 4 technical resources as well as authored Statement of Work.
• Tracked database customization of POS database, defects and issues via the use of SDLC.
• Knowledgeable in Microsoft and Social media CRM to track sales force, customer, and marketing information for e-commerce customer web based portals.
• Knowledgeable in SQL server setup and scripting
• Proficient in Oracle databases
• Assisted with gathering requirements to fully onboard a new web based customer portal that will allow consumers to view, monitor and actively update customer information.
• Instrumental with engagement of stakeholders and vendor with mitigating risk factors for implementation of products.
• Conduct business process reviews/re-engineering, best practices assessment, workflow optimization and balancing, including, customization of user interfaces, e commerce sites, internet/intranet client portals