SUMMARY:

• Dear Hiring ManagerI am writing to you because I believe my experience, capability, education and executive management skills in both technical and business fields make me a unique candidate for the Program/Project Manager position in your company. I have contributed to the growth, development and efficiency of every team that I have worked, especially in the areas of:
• Global project leadership, change and organizational project management
• Strategic planning, process development, analysis of key performance metrics per PMO standards
• Liaison between technical and business teams that help improve the business capability
• Detail oriented with strong data collection, analysis, and reporting skills.
• Use of MS tools to streamline project, resource, and portfolio management.
• Experience working in diverse and collaborative environments
• Over my long career of 10+ years, I have worked in management and leadership roles. I have collaborated with various global teams. I have demonstrated the ability to provide leadership that provides positive results even in the most challenging of circumstances. I have been updating myself with the latest strategic leadership methodologies through constant learning and practice. Reinforcing my project and team management experience are credentials that include Project Management Professional (PMP) designation and my degree in MBA. I sincerely hope that you will notice how my resume complements my many talents.
• In the past year, I moved to India to take care of my parents during my mother’s cancer treatment. I got married earlier this year and am currently visiting my husband in Australia. Now, I want to return to USA for exciting career opportunities that will cater to my sense of responsibility. The job opportunity in your company appeals to my strong business, technical, and people management skills.
• I can be reached by the above - mentioned email ID or Skype ID. I have attached my resume for further perusal.
• Global Project Manager and Business Analyst, Issue Analysis Manger. Dynamic project leader with experience executing project management, documentation, strategic planning, change and test management. Excellent strategist and expert in the articulation of complex projects. Execute projects per schedule, budget, quality assurance/control, stakeholder expectation management. Technically sophisticated engineering professional with solid history of effective data collection, integration / qualification audio analysis, user research, and project management.

AREAS OF EXPERTISE:

Global Project Management: Onsite and offshore coordination, Strong analytical, logical problem solving techniques, documentation, operational and project management, process design and implementation background with 10 years’ experience as a systems analyst/test lead for Confidential Speech Recognition team, Confidential Kinect Team and Lync Team, and broadcast engineer for Confidential .

Usability Research Experience Management: Proficient in evaluating prototype, data collection. Engage multiple participants in subjective and objective user experience testing, creative analysis and reporting. Conduct field and lab studies on focus groups

Technical Management: Expert programming capabilities, visualizations, Graphical User Interface in MATLAB and JMP. Extensive technical writing experience for critical analyses, documentation, and business communication. Co-ordinate, support, and manage hardware and software developments, oversee demos, change management, launch and release management.

Non-technical Management: Cross-group collaboration, presentation of data to senior executives, manage compensation processes for roles, manage weekly and yearly reports to senior executives, develop business cases, risk analysis and management, account/vendor management, meeting minutes

Process Documentation: Skilled at recognizing and setting boundaries, inputs, outputs, activities, review of the processes

Leadership: Manage, develop and motivate personnel to meet changing organizational needs in a global business environment, liaison between technical and business teams, prioritize project deliverables, multi-task simultaneous projects, and familiarity with waterfall project methodology.

Key Strengths: Dedication to clarity and consistency. Highly organized; able to maintain an exceptional rate of productivity, accuracy, and efficiency within dynamic environments ; attention to detail; enthusiastic and keen to contribute and learn; exemplary communication skills, ability to accommodate and flex leadership styles for maximum efficiency.

TECHNICAL PROFICIENCIES:

Analytical Tools: MatLab (Signal Processing, Mathematics, Statistics, Database toolboxes), JMP.

MS Office: Word, Excel, Visio, Outlook, Power Point, Project, Sharepoint

Media Tools: Final Cut, Digital Rapids transcoder/encoder, Adobe Audition, Sound Forge, Windows Editor.

Equipment: Bruel & Kjaer Microphones / HATS, Audio Precision 2700, Head Acoustics (Acqua)

Remote Login: Confidential Lync, Adobe Webconnect (Macromedia Breeze), Web-Ex Training Tool

Bug Tracking: Product Studio, Team Foundation Server (TFS), Kintana, ClearQuest

PROFESSIONAL EXPERIENCE:

Confidential, Bothell, Washington

Non-Technical Project Manager

Responsibilities:

• Effective management of issues for Hardware, Software and other disciplines by Perforce Issue tracking tool.
• Organize, conduct, facilitate meetings with Review Board to review the issues, follow-up with succinct meeting minutes.
• Manage Local and Global market requirements (more than 15 countries)
• Perform risk analysis on the issues and assign priorities, severity, probability and risk to the job.
• Comply with Document Change Order (DCO) procedures for documentation signature approval.
• Track the documentation reports such as Test Protocols, Interim Reports and Final Reports for FDA approval submission
• Use MS Visio for process documentation, MS Project for status tracking.

Confidential, Redmond, Washington

Project Manager

Responsibilities:

• Track test plans and tasks using project management database such as MS TFS.
• Write MATLAB codes to input data, develop tools to optimize and validate the tests, and analyze the data results.
• Develop test scenarios, recruit participants for data collection, track goal.
• Employ analytical skills to collect, organize, analyze more than 1 million data points with various data filters.
• Process complex data sets, perform ad-hoc analysis; determine logical relationship between variables.
• Work on Cortana Localization projects, including same data collection, execution, and analysis of Word Error Rate.

Confidential

Systems Analyst

Responsibilities:

• Increase efficiency by 50% of data logging for various departments.
• Model data and aid in easy visualization, root cause analysis, and debugging.
• Create predictive and forecast models; trend analysis, compute process capability (Cpk, 6 sigma, UCL/LCL)
• Inter-team collaboration to result in satisfactory use of software analytical tools.
• Create technical procedures and documentation for the applications including operations, user guide, etc.
• Extensive experience with object oriented analysis, design and development of use-case models.

Confidential

Analyst Manager

Responsibilities:

• Improve and streamline processes to reduce errors in process flow; define process improvement opportunities.
• Interact with third-party companies for product enhancements, and their support.
• Manage project scope, validate project deliverable, develop schedules, and status reports.
• Develop and identify detailed implementation project plans.
• Effective use of process documentation as a baseline for training documents and as a communication guide.
• Establish user experience test cases, data collection methods, recruit participants, analyze results.
• Conduct workflow, process diagram to derive requirements for existing system enhancements.
• Manage field and lab research studies, conduct interviews on focus groups to determine performance of Kinect.
• Design test-case specific output chart presentations, conducted statistical analysis, and provided summaries of the analyses.
• Create Gantt charts to manage milestone progress of every test case execution, analysis and reporting stages.
• Estimate resources required for the specific test case; manage scope of the test.
• Coordinate with onshore and offshore test teams for proper data acquisition.
• Participate in the launch and release of two types of Confidential Kinect - prototype, evaluation, pre-production, release stages.

Confidential

Test and Analyst Manager

Responsibilities:

• Conceptualize and develop automated analytical test cases in MATLAB for USB audio /VoIP telephones.
• Evaluate and manage changes in the project plan to optimize project performance, and reduce negative impacts.
• Design and execute test cases according to the defined acceptance test procedures.
• Support offshore and onshore team by eliminating roadblocks, proactively identifying solutions to anticipated issues.
• Categorize projects into smaller, more manageable components by creating Work Breakdown Structures (WBS).
• Execute prototype testing and evaluate the improvement of various components in the device-under-test (DUT).

Confidential, Manhattan, New York

Ingest Manager

Responsibilities:

• Liaison between technical and non-technical teams, IT partners, and client organizations.
• Participate in innovative design, execution, launch and release phases of many software development projects.
• Perform Cost-Benefit Analysis for process development, ROI for feature prioritization
• Review/prioritize project deliverables for accuracy, and apprise upper management of issues affecting project status.
• Ensure satisfactory transfer of control of product upon completion, close all project documentation, and archive records.
• Delegate responsibilities and provide team members with clear directions and roadmaps.
• Map out process documentation from ingest to publish workflow, track reliability and performance goals.
• Support project funding, conducted project budget analysis and cost report to acquire additional personnel/resource.
• Negotiate and participate in conflict resolution for optimal project delivery.
• Understand existing and potential customer requirements; work with webpage team to deliver site features
• Support business stakeholders to drive large programs or multiple projects.

Confidential

Delivery Manager

Responsibilities:

• Manage end-to-end lifecycle (planning, engineering, development, operation and maintenance) of project.
• Monitor and control risks, track risk response, trace identified risks; evaluate risk process effectiveness
• Demonstrate problem-solving, decision making, conflict resolution skills.
• Identify the enhancements to a publishing system that ingested, broadcasted, and scheduled live stream feeds.
• Evaluate process workflow, determine and mitigate deficiencies, recommend customizations.
• Apprise global (UK, Italy, Germany, Canada, Asia) stakeholders on data and change management techniques.
• Engage third-party suppliers (for transferring data) for outsourced services.
• Understand customer requirements for each business process, and provide the resolution.
• Market technology and expertise - focused on adoption, utilization and function penetration rate.
• Manage SDLC deliverables, software launch/release from onshore and offshore (England, Germany, Italy, China) teams.
• Identify KPIs, discuss intelligence and information requirements with internal and external vendors/personnel.
• Direct weekly cross-functional team meetings as part of forecast and continuous operational improvement methods.
• Support ad-hoc requirements for video management; in corporate new tasks as needed.
• Manage day-to-day relationships with the onsite and offshore vendors and clients.

Confidential, Edison, New Jersey

Test Engineer

Responsibilities:

• Work with various global contact centers tasked with testing devices.
• Analyze global user experience test results.
• Complete lifecycle deliverables in compliance with the Verizon standards, and Confidential practices and policies.