We provide IT Staff Augmentation Services!

Service Delivery Manager Resume

5.00/5 (Submit Your Rating)

SUMMARY

  • DevOps - Director of Practice/Consultant/Coach/Architect with 21 years of demonstrated career success and proven track record driving enterprise cost savings to the tune of 5-15 million USD through productivity improvements, reducing cycle times, improving operational efficiency by leading large scale implementation DevOps.
  • Experience in driving Enterprise IT transformations in Cloud Management Continuous Integration & Delivery, Continuous Testing, Release Management Automation Frameworks, Automation in Operations and Service Delivery Management. Domain Expertise
  • Financial Services (Banking, Insurance)
  • Energy and Utilities
  • Confidential Manufacturing (Electrical Engineering)
  • Retail Areas of Expertise
  • DevOps/Continuous Integration/Continuous Delivery/Continuous Testing: Establishing, defining and implementing the
  • DevOps/Continuous Integration/Continuous Delivery Strategies in a multi - technology, multi-application, multi-vendor environment in
  • ETL(SSIS), BIGDATA and Data Ware Houses
  • Java Applications
  • Middleware
  • Microsoft Applications
  • Service Bus and Integration Services
  • Enterprise Cloud Management, SaaS, IaaS, PaaS, Automated Environment Provisioning and Management:
  • AWS
  • Azure
  • Confidential
  • DevOps in BIGDATA, BI and GDW: Defining and implementing DevOps in BIGDATA/GDW environments including
  • ETL tools: SSIS, Teradata, Informatica
  • Big Data: Horton works Hadoop
  • SAP BW and SAP HANA
  • Databases: SQL SERVER and ORACLE
  • Business Intelligence: QlkView and Tableau
  • Agile Scrum Master: Experienced Scrum Master working distributed Agile Teams croon Confidential geo locations
  • Facilitating Release/Sprint Planning at multiple levels
  • Facilitating Backlog Grooming, User Story Mappings
  • Administering JIRA Agile
  • Ensuring Business/IT stakeholder Engagement in Demos/Review Sessions
  • Facilitating impediment removal Internal/external dependencies
  • Facilitating process improvements though effective Retrospectives
  • Agile ALM/DevOps Automation: Experience and hands on expertise on following tool sets for enabling ALM Automation in Agile and Waterfall life cycle
  • Infrastructure Automation: Chef, Puppet
  • OS: Linux, Windows, iOS
  • Continuous Integration Servers: Jenkins, TFS, Bamboo
  • ALM tools: Rational CLM, HP ALM
  • Release and Deployment Automation: Nolio, IBM Urbancode, XLDeploy, MSDeploy
  • IDE: Eclipse, TFS, Visual Studio
  • Test Driven Development Frameworks: JBehave, Cucumber
  • Build Management: Maven, Ant, MSBuild
  • Scripting Languages: Selenium, Ruby, PowerShell, Python and PERL
  • Service Virtualization: CA LISA, SOAP UI, Parasoft
  • Test Automation: HP UFT (QTP), Rational Functional Tester, Loadrunner,
  • Orchestration: Confidential and Microsoft System Orchestrator
  • Monitoring and Log Management: Splunk
  • Static Code Analysis: Style Guide, FxCop
  • BDDT and TDDT: Experience I and Consultant for their Journey of Behavior Driven Development and Testing for large IT Programs.
  • Agile and Lean Consultant: Experience in Performed comprehensive analysis of organizational wide implementation of Lean and Agile, in the ALM, Service and Operations Management. Helped organizations in optimizing the developing and implementing agile strategies and solutions that achieve consensus among key stakeholders across organization.
  • \I am certified Scrum Master and Six-Sigma Green belt.
  • IT Service and Operations Management: Hands on experience ITSM, ITIL and Operations Management performing the roles Service Delivery Managers

WORK EXPERIENCE

Confidential

Practice Director/Partner - DevOps and ALM Automation

Responsibilities:

  • Define DevOps/CI/CD Strategy in Complex Business and IT environments involving multiple stake holders, multi-locations, multi-vendors, multi-application and technology portfolios
  • Solution Design Frameworks for enabling Automated DevOps, SAAS, IAAS, PAAS
  • Use of Lean fundamentals for optimizing the ALM and Service Delivery
  • Advising clients on Agile and Lean Strategies
  • Setting-up and Managing Centers of Excellence - DevOps, ALM Automation, Agile, Testing/QA COE,

Confidential

Service Delivery Manager

Responsibilities:

  • ALM Manager responsible for implementing best practices ALM in distributed organization based out of Confidential locations.
  • Responsible for organization wide implementation of ITIL, ITSM frameworks
  • Responsible for areas of process/technological improvements, piloting and implementing solutions to improve the operational efficiency
  • Responsible for CMMI Level 3 Process Maturity for both India and Europe Locations
  • Quantified Project/Process Management - Applying Lean/Six-sigma based approach for tracking organization wide Process Efficiency and Process Capability Trends.
  • Using Casual Analysis Techniques and Continuous Improvement frameworks for resolve process issues

Confidential

Agile/Lean Consultant

Responsibilities:

  • Created Agile ALM Process & Knowledge management framework including the process, procedures, templates and guidelines.
  • Scrum master for Confidential Agile Teams
  • Automated the ALM life cycle integrating various aspects of
  • Automated Provisioning
  • Use Story Management
  • Static Code analysis and Unit Testing
  • DIT,SIT, Regression Testing and Nonfunctional Testing
  • Build and Deployment Automation to Various environments
  • Release Archiving
  • Zero Time Deployment
  • Implemented techniques like Model based Stories, Business Value estimation, Business and
  • Application Service Monitoring in all Teams which enabled the project teams to execute cycles quickly and efficiently with an estimated 30% reduction in test planning & execution cycle time.
  • Piloted on BDD and TDD based approach along with Automation Frameworks successfully improving the velocity of delivery
  • Started as a Developer, then System Analyst and Automation Engineer eventually became a Manager

4 | Page

We'd love your feedback!