SUMMARY:

• OEM/ODM/JDM/HW (i.e., Delta Network, Lite - on): Experience in managing end to end NPI program to mass production including, but not limited to, EE, Mechanics, certification, RF/Antenna, QA/SQA, supply chain/logistics/operation, and sourcing with cost down responsibility.
• Software: Cloud / E-commerce (up to 175M+ revenue, also APAC multi-countries), embedded (Cell/Mobile, Set-top box, Smart meter), China offshore development (80+ staffs, Manufacture/Smart Grid), Artificial Intelligent/Robotics, with up-to-date Web technologies.
• Management: program, R&D, process and business development management roles; Worked with cross functional and geo-location teams (Engineering, PLM, Operation, Sales, Marketing, Finance, Customers, etc.);
• 10+ China experience 5 assignments, including building remote office in Beijing, operation Not just liaison but can introduce/integrate engineers to manufacture, realize the release to mass production, and execute the delivery plan to worldwide clients based on business objectives.
• Very honest w people skill; can be trusted, know what to do and not to do with details, very dependable and independent without supervision; Low key, don’t enjoy spotlight; A quick learner, and easily adapt to a new environment.
• Local to CA, can travel up 50%+, can speak/read/write fluent Mandarin
• Strong up to date technical system level architecture experience and know-how; Have experience in built and developed core competence internally and externally (with Partner) from ground up.
• Worked with cross function teams with collaboration and trust, internally and externally, in different geo-locations to support global market (US, UK, EU, S. America, and APAC/China) including sales, marketing, finance, engineers, program, product, customer service, document control, operation (24x7) and customer service under set budget and schedule.
• Experienced in define short and long term product strategy, roadmap, and planning based on existing product lines, business proposition, and future market potential; prepare business proposal, program scope, and interface with client internally and externally; set direction with program/product priority; managed current programs progress;
• Experienced in business development, with strong partner/vendor/client, internally and externally, relationship management in US/China; Over 10 years of offshore/outsourcing/professional services/white label, as provider and consumer, development and service delivery experience since early 2000 for both US/China clients.
• Not only have strong experience in Waterfall, Scrum/Agile, TDD/RUP/XP, SDLC mythologies, but also have defined end to end SDLC processes (development, version control, QA/bug tracking, continue integration, build, release, hot fixes, and operation); Have experience in delivery products or services on time, cost, and objectives/goals.
• Experienced in day-to-day program management activities from feature discovery, requirement gathering, implementation, validation, support beta/trade show/RFP/partner integration, post-ramp/launch preparation, NPI/release, sustaining, till EOL, and operational support (24X7)
• As manager: Honest and with people skill, share global vision with teams; Communication to all daily; Issues need to be result immediately; Make sure collaboration and coordination with all cross function teams internal and externally; Very loyal to teams and leaders; Create openness, trust and leadership with relationship
• Make sure no surprise/Managing expectation (Shall, should); Identify waste and risk and able to handle dysfunctional teams; Allow agile
• Continue to improve processes on operation, technology development, and cost cutting; Provide accurate status to all managers, issues with priority and solution; Able to lead, set priority and take responsibility; Not a bottleneck but a facilitator; Know what I need to and should do, but will not be slow the progress
• As a person: Great communicator with people and organization skills (mentor/teacher/motivator, especially for young engineer or manager); have led direct/indirect reports up to 80+ in US/China(mainly)/UK as mentor and teacher (technical, processes and management); experienced and able to manage dysfunctional teams with open and proactive approach, empowerment, can-do attitudes, able to listen and teach; very honest
• Experienced as inbound/outbound OEM/ODM/JDM, NPI/process, operation and product development program/liaison in Wireless AP, Powerline/Smart energy consumer electronic/China contract manufacture from concept design; physical design; prototype manufacture; pre-production and volume ramp, eventually to full production; Responsible for contract manufacture/partner/clients relationship management;
• Worked with internal/external cross functional/geo-location teams through end-to-end product life cycle including marketing, sales, product, finance, software (embedded, Cloud), hardware (i.e., schematic, layout, PCB-multiple layer/4, SMT/through hole, BOM, EMI/EMC), mechanical (i.e., tooling, housing/molding, T0, T1, and T2), NPI, QA/QC (i.e., AQL, first article, IQC/OQC, ECO, RCA/FMEA, ISO 9001, DFX and continuous improvement processes), certification (i.e., FCC, UL, CE, WEEE, and ROHS), manufacture process inspection, supply chain-SCM/material procurement/purchase (in house), sourcing/cost down, packaging/pack-out (i.e., silk screen, SKU, drop test), shipment, inventory control, customer service/RMA, document control (i.e., manual, quick guide) and offshore OEM/ODM contract manufacture or software providers (China/Taiwan)
• Have experience and knowledge in Scala/Java/ASP/C#/.NET, C/C++, PHP, Cloud/Big Data (Spark/Flink, YARN/MESOS), Graph DB (Neo4j/Titan), Web front end/Mobile technologies, Mobile Apps, DW/ETL, Database (MySQL/Oracle/MSSQL) NoSQL(i.e., MongoDB), machine learning/ Artificial Intelligent, data mining and machine learning (Mahout), search (Nutch/Solr), real-time robotics, Wireshark (Sniffers), Android, JavaCard/SIM, etc.
• Experienced in Cluster/Caching, Messaging (JMS), loosely coupled Distribution (i.e, Web Service RestFul/Soap), and SOA/Cloud base architectures; Experienced and knowledge in Artificial Intelligent (rule based, neural network fuzzy logic), complex event process (CEP) architecture, big data and intelligent mining.
• Led teams (China/US) to develop, sustain, delivery, and support (24x7) high traffic SaaS services (up to US $150M per year revenue); Commerce with Google/KissMetric and other analytics; Experienced and knowledge of SQL/NoSQL/Cloud, DW/CRM/ETL, big data/machine learning embedded/mobile/packaged/Web base software, and China offshore development/delivery business model in industrial control with big data aggregation ingredient (Cloud)
• Experienced in Wireless Network, GSM, mobile SIM payment application, pre-paid MVNO service, Business Operation Support (BOSS), White Label Mobile service/Digital content delivery, Wi-Fi aggregation (over 400000 hot spots), and others.
• Experienced in iTV/VOD, embedded STB/EPG application, from content compression, video streaming, conditional access (DRM), up/down converter, MPEG-2 data carousal, and Set-top-box/TV applications, and Homeplug home networking;
• Experienced embedded Powerline modem/router/smart energy monitor with data aggregation Cloud product development; Industrial control in EMS/SCADA/HMI application with data aggregation(IoT), embedded energy monitor product development with knowledge of smart Energy from smart meter and communication (i.e., Powerline/Zigbee/GSM network), concentrator, on-promise systems (i.e., EMS), consumer facing and energy monitor portals, field support/service integration (mobile), and energy buy back loop and service.
• 10 years 6 China assignments in partner/cross functional program/liaison (US HQ/China Operation), technical and business development (China/US markets), operational management roles since 2005 including
• Managed China/Taiwan OEM/ODM/JDM consumer electronics/contract manufacture, vender selection/sourcing/negotiation (pricing/schedule), EE/ME/SW R&D/Logistic/QA/Testing/PM in Shenzhen/Zhuhai/Dongguan, China and Taiwan to support global markets; in Wireless, Homeplug/Network, Home entertainment, and GSM network.
• Setup/Build remote WFOE office in Beijing China to support operation in China Wireless/GSM MVNO pre-paid SIM/Mobile application with Web base BOSS integration (Beijing, Kunming, Hangzhou);
• China offshore (SCADA, HMI, and EMS) development (Shanghai/Wuhan/Nanjing) for US clients in industry control engagement and data aggregation in Cloud;
• Great China/APAC region SaaS based social networking/consumer facing O2O E-commerce/group buying (Shanghai) to support China, Taiwan, Hong Kong, Australia, and Singapore markets; Techbrood (Vertical Serach), Daigou (Buying US goods from China) technical and operation design and setup;
• China partner and Confidential /business development management
• Not only be a liaison but excel in collaboration, integration, leading and execution cross functional geographical, internal and external teams
• Understand the Great China culture, face to face, give face and keep face, to ensure a successful management and building partner/vendors/clients relationship with trust and collaboration; Excellence on secure program execution in sync, on schedule and budget with quality and under cost constraint;
• Can speak/read/write fluent Mandarin/English; can work odd hours and can travel 50%-75%

PROFESSIONAL EXPERIENCE:

Confidential

Sr. China Program Manager

Responsibilities:

• Bring China OEM/ODM/JDM products to market on schedule with great profit margin
• Manage multiple programs with multiple ODM/JDM manufacturers
• Conduct/execute multiple sourcing on components and services
• Run NPI processes from product definition, engineering development, EVT/DVT/PR/MP till EOL;
• Resolve conflicts and escalate/identify issues/risks with solutions promptly; Set priority with directions and responsibilities; Share common goals, visions; Hands on and with finger printing in all areas but not a bottleneck; very organized with details; and provided weekly report to executives
• Worked closely with cross functional/geographic teams, including but not limited to product managers, EE hardware/software engineers (uboot-SW), mechanical engineers (T1, T2, etc.), certification (FCC/UL) Confidential /manufacture engineers/QC/QA/processes, packaging/label, document control, testing/SQA, operation and logistic/RMA, and also lead /mentor ODM/OEM/JDM counterparts daily.
• Earn high respect internally and externally

Confidential

Technical Liaison, Engineering/Program Director

Responsibilities:

• Managed product development and service execution between China and US to support social networking Confidential, online order to offline execution in China, Hong Kong, Singapore, Taiwan, Australia, Malaysia;
• Product definition; liaison, engineering and operation (24x7); Web/Mobile Website development, API library definition; backend data warehouse support, performance monitoring, social networking integration, and new countries launch and support management with cross functional team in different geo-locations;
• Social networking O2O E-commerce Web/Mobile site deployment and operation support; Restful API implementation and deployment on Amazon EC2 through CNC partnership. Integration Google analytic/ Confidential, KISSmetrics and other tracking infrastructure for business performance and customer interaction monitoring.
• Managed both US and China engineering teams/QA/operations as one with PHP/CakePHP, MongoDB, JQuery, Android as technology foundation, etc.

Confidential

Director of Development and Operation (i.e. Program Manager)

Responsibilities:

• Managed China SW/HW outsourcing/offshore partners (WistronITS/Acer, Wistron), operation (resources planning, operation and program management, conflicts and relationship management and business development)
• Defined governance establishment, program prioritization, business strategy and set direction with priority; managed current programs progress; prepare business proposal, program scope, and interface with client (i.e., Invensys Operation Management)
• Developed Confidential (acting as business development, marketing and sales); Interface and support with client’s China Channel Managers, Distributors, SI and Clients.
• Proposed and defined operation management system or service such as Cloud computing, smart grids-power/energy management system from smart meters, management system, and field device.
• Transfer and extend outsourcing business model to be ISV, SI, and service models to support and as part of clients Ecosystem
• Define operation and execution plans; proactive manage risk, cost, and progress with head counts over 80+, with 1:1 software/QA(test) ratios and QC analysis
• HMI/SCADA, GIS Integration, Historian/DB, MES, Smart-Grid/Smart Energy, Cloud Computing/Azure (Architect), Control/Measurement,.NET platform (WPF/Silverlight, WCF, TDD, automated test and MSQL)
• Daily Scrum Sprint and TDD Agile experience with Client

Confidential

Sr. Program/Product/Project Manager

Responsibilities:

• Built new products (Based Powerline network technologies, modem/router/smart monitor with data aggregation services) from requirements, specification, design, built, certifications, PMC, manufacturing, QA/QC, packaging, delivering, and customer support with satisfaction. (Including H.W, S.W, mechanical, housing, BOM, shipping, UL/CE/FCC/VDE/CB certification and licenses, RMA, post launch, offshore EMS/CM/vendors, and others) - China/US
• Led NPI/PRP meetings and managing over 20 products development and operational management
• Managing customer facing (Motorola, Bell Canada, and others) -US/Worldwide as inbound and outbound OEM/ODM manager with cross functional teams in different geo-locations up to 60+
• Managing vendors facing such as contract manufactures, and ODM/OEM vendors - China/US
• Establish and re-define engineering processes and procedures (In both hardware, software, mechanical, QA/QC/NPI, RMA, shipping, certification, and others) - China/US
• Schedule management, resource planning, risk and issues, management, and daily operations and supports; Weekly Scrum and PRP product development processes

Confidential

Director of Engineering

Responsibilities:

• Stabilizing, build, balance, and refocus teams
• Implement, enhancement, operate, maintain, and support WISP authentication, authorization and account system (Radius)
• Interface and synchronize with backend billing system (account management, usage accounting, status synchronization)
• Devices (dual mode handsets - Brew/Symbian/Linux/PPC WM5 or other Wireless VOIP devices - Skype) configuration and management
• Implement, enhancement, operate, maintain, and support real-time access location, software model, pricing, login scripts, and other tokens update subsystems
• Performance, scalability, security, archiving, and processes measurement, monitor, and implementation base on business and operation requirements.
• Support existing Wi-Fi clients (Windows, Mac, Unix, Nintendo, others)
• Wi-Fi partners network access point, Radius, and billing integration (Current over 60000 hotspots around the world)
• Multi-language sites building and maintenance (including sign on, client downloads, and Cooperation web sites.)
• Agile XP development

Confidential

Production and Development Manager

Responsibilities:

• Retain, hire, build, balance, and refocus with prioritizing of a low morale, high turn-over rate (over 40%) team (10 - 12) under tremendous production issues (bugs, performance issues, migration, new product extensions, process and business flow streamline, and more).
• Maintain existing platform product offerings (content, catalog, delivery and fulfillment, billing, customer services, and others) to support Cingular, T-Mobile (US and UK), Verizon, Virgin UK, Motricity, Fuse, and other storefront businesses (As White Label)
• Support and fulfill internal customers requirements (Reporting, data warehouse and business intelligent, new product initiative, etc)
• Sustain half million transactions a day to increase company business bottom line.
• Create new interfaces (content download path, content creation path, catalog push path, billing path) to external operators and aggregators (mBlox, Qpass, M-Qube, M365, etc)
• Provide design (architecture) and trouble-shooting guidance to team members; system (application) support storefront and handset application groups; review and improve new product offerings design and requirements; Support QA environment building and testing cases; Review codes and general build processes; Provide a training ground to new hires from architect, UK and other teams.
• Agile XP development

Confidential

Sr. Tech/Business Development Manager

Responsibilities:

• Built China remote office from ground up; hired and managing China local staffs; client, offshore vendors, and partnership management; Managing staffs (developers, QA, operation) in 4 geographic locations. Sales and marketing support and presentation
• Experience in interface with wireless operators, handset vendors/ODM/platform vendors, SIM card vendors, wireless platform vendors, and BOSS vendors.
• Managed product and program development (MVNO, Pre-paid/rate plan, BOSS/billing systems, SIM card payment apps) in US, UK and China - Real-time wireless billing system on the edge of wireless networks (GSM/CDMA) that interfaces with SMSC, finance services, manufactures, Wireless operator systems (i.e., CS, accounting system, etc), and others.
• The system consists of application embedded in GSM/CDMA handset / SIM module with J2EE/JMS distributed back office systems support
• Managing and hiring developers/QA/CM local and remote
• Managing and coordinate product development and deployment teams; also managing clients, manufacturers’ (cell phone, platform ODM, and SIM) and partners’ relationships (i.e., China Unicom, AsianInfo, Amdocs/Nextel, Qualcomm).
• Support business development, demonstration, tracking projects, sale, and marketing activities.
• Java - JBoss, JMS/SonicMQ, Hibernate/DB, jBPM, Struts, Java Card, SIM Toolkit SDK, Handset OS environment, and Standard 3GPP development environment.
• Agile XP/RUP development processes and loosely Scrum project management with China/UK teams