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Project Controls Specialist / Project Management Resume

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OBJECTIVE

I seek a growth position with a progressive company where I can utilize my technical skills, project management, and/or managerial skills.

  • EXPERIENCE

Confidential, Alpharetta, GA 300

Project Controls Specialist / Project Management:

Responsibilities included the following:

  • Responsible for managing all New Site Build (NSB) AT&T Projects. This involved scheduling, tracking, controlling, and updating all NSB project trackers in MS Project, CASPR and MS Excel for multiple high priority and sensitive projects with stringent timeline.
  • Responsible for managing CASPR (AT&T) Cost Analysis Scheduling and Project Reporting System to monitor and update the planned, forecast, and actual dates/matrix of projects schedules in MS project and CASPR system.
  • Responsible for creating and interpreting documents such as client specifications, requirements and reports. Some of these documented processes for training purposes
  • Responsible for working with different stakeholders to either provide information or gather information needed to update project schedule/status. This included internal and external vendors.
  • Responsible for providing daily reports within CASPR and Siterra Systems to monitor multiple projects for executives.
  • Software used: Visio, MS Project, MS Excel, MS PowerPoint, MS Word, CASPR, Siterra and etc.
Confidential, Smyrna, GA 30080

Business Analyst/Project Manager:

Responsibilities included the following:

  • Act as a business analyst/liaison - - gather business requirements from users and conduct needs analyses.
  • Develop and maintain detailed project plans, project graphs, software testing, and issues logs.
  • Define scope and objectives for projects based on user needs.
  • Maintain open and constant communication with both the internal and external customer teams, including current project status and issues of management.
  • Develop agenda, conduct, and document team meetings.
  • Support development team and QA with testing activities and needs.
  • Provide Technical Support & Training to Key Accounts
Confidential, Atlanta, GA 3 7 - Dec. 2000

Project Lead/Telecom Manager:

Responsibilities included the following:

  • Working in an e-Business intelligence and Internet usage management environment to provide solutions for the Internet, Intranet, and voice networks by coordinating with other managers, including Sales, IT and other business units on common projects to determine requirements, allocate staff, and translate requirements into development specifications.
  • As a Project Lead, while using MS Project 98, led weekly meetings with other department stakeholders to discuss and plan product enhancements/specifications, business requirements, project timelines, and overall scope of projects.
  • Acted as a business analyst/liaison -- gathered business requirements from users to the development department and conducted needs analyses.
  • Developed and maintained necessary documentation as well as a core standard of "best practices" for all operations.
  • Provided technical guidance for installations, testing, and data conversion / implementation of our software for full product life cycle.
  • Provided product demonstration to customers.
  • Tracked Call Center database customer files to ensure that service agreements are met for quality assurance and overall customer satisfaction.
  • Hired resources for various projects and facilitated employee career development by evaluating performance.
  • Maintained excellent relationship with vendors, customers, and suppliers.
  • Managed a group of technical engineers.
Confidential, Atlanta, GA 3 April 97

Telecom Sales Support Engineer:

Responsibilities included the following:

  • Assisted field sales reps in making initial sale and servicing after sales account ( pre and post sales support)
  • Performed software installations and training for customers and training for Sales Department
  • Product demonstration to prospective customers
  • Troubleshoot customers’ software and hardware problems.
  • Worked with various PBX (phone switches), firewalls, and proxy servers to extract information from network sources and format raw data into meaningful reports
  • Provided on-line remote and onsite support to customers
Confidential,Atlanta, GA 30019

PC Support Technician:

Responsibilities included the following:

  • Provided technical support via phone on credit card software applications and hardware PC based products.
  • Troubleshooted modem problems and worked in a UNIX environment. Worked extensively in DOS and Windows in the configuration and installation of new software.
  • Provided on-line training to vendors.
Confidential, Atlanta, GA 30019

Medical Sales Support Coordinator:

Responsibilities included the following:

  • Handled internal and external customer service medical support requests
  • Provided timely and accurate support to all customers
  • Coordinated the ISO 9000 project for after hour support for our team

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