OBJECTIVE:

Leverage my experience and passion to develop customer centric products.

SUMMARY:

• Managed many mobility products with large user base
• Champion of the customers and stakeholders
• Program Manager for many successful large - scale, global programs
• Technologist that harnessed new technology opportunities.
• Mentored many colleagues in project management and technology
• Entrepreneur
• Authored many articles on technology trends

AREAS OF EXPERTISE:

• Strategy and Roadmap
• Strategic and Tactical planning
• Complex problem solving
• Market Research
• Strategic Communication
• Business and Technical Leadership
• Agile Planning
• Concept Development
• Product and Customer Champion
• Vendor and Partner Management
• Technology
• Innovative thinking

INTER-PERSONAL SKILLS:

• Collaborative environment fostering abilities
• Effective influencing, negotiation, and conflict-resolution abilities
• Excellent oral and written communication skills and presentation skills
• Critical thinker with problem solving, and analytical skills
• Ability to effectively prioritize and execute tasks in a high-pressure environment

TECHNICAL SKILLS:

• Lean Startup, MVP, Design Thinking, Agile, SCRUM, Roadmap
• Expertise in Cost-Benefit, Root Cause, Trends, SWOT, Risk Management, SLA, and SOW
• Proficient with Rally, Jira, MS Project, Visio, Tableau, Jira, Share Point, MS Office suite, Balsamiq
• Mobility, Mobile Apps, AI, PhoneGap, Ionic, Artificial Intelligence, Machine Learning

PROFESSIONAL EXPERIENCE:

Confidential

Product Manager

Responsibilities:

• Product Manager for artificially intelligent chatbot and virtual assistant with Machine Learning and AI, Iris Authentication, Mobile Check Deposits for the Mobile App.
• Product and roadmap definition using business vision, customer needs, analytics data, LOB and LRC inputs
• Created requirements and stories for chatbot mobile integration, mobile deposits, new authentications
• Defined labeled training and test data
• Partner alignment to drive initiative strategy, planning, approvals and execution
• Close partnerships with LRC and LOB partners
• Participated in UX reviews, usability studies, design trends
• Extensive interaction with stakeholders for product development and roadmap definition
• Worked closely with business, product, operations, technology to establish strong partnerships
• Leveraging business acumen to help drive hard decisions and consensus across the organization
• Working closely with UX and other cross functional partners to create prototypes, feature stories and wireframes
• Oversaw many scope, priority, design, implementation, schedule decisions
• Supported and Collaborated Design and Engineering teams in requirement/story grooming, testing and acceptance
• Defined and developed product strategies focused on user experience and customer satisfaction
• Evaluated various third-party products and solutions for integration with mobile app
• Managed multiple features, releases, and priorities simultaneously

Environment: Artificial Intelligence, Machine Learning, Rally

Confidential, CA

Product-Program Manager

Responsibilities:

• Managed HPE’s News Now and Sales Now mobile apps portfolios
• Managed Development of iOS, Android, and Windows apps for HP’s sales team and external partners to provide sales and enterprise content on the mobile apps.
• Managed Development of iOS and Android apps for HP’s employees to provide organizational news and update.
• Developed an enterprise app distribution solution
• Integration of App Pulse Mobile for analytics data
• Integration of Push Notifications with Pushwoosh
• Brainstorming and close coordination with User experience teams to improve UX score
• Led usability study, UX, UI Design, and UAT
• Managing various dependencies and relationship between Content team, UX teams, Development, Infrastructure, and Business stakeholders
• Established testing processes for various mobile devices and different OS
• Established support process and training for support teams to support mobile users effectively.
• Managed alignment with changing landscape of different OS, Patches, and protocols
• Contributed in app promotions, events, news blasts, competitions to drive adoption
• Transitioned the Media solutions group to Scrum-Agile Methodology. Provided training and mentored teams to adopt to Agile development.
• Responsible for program governance, planning, status, and communication.

Environment: HP Agile Manager (similar to Rally), PhoneGap, Pushwoosh, iOS, Android, App Pulse

Confidential, CA

Program Manager

Responsibilities:

• Managed program to support Developer Relations and Developer Engagement Team by providing insights into Confidential mobile apps ecosystem
• Delivered metrics on KPIs, Forecasting, Trends analysis around mobile app ecosystem and developer journeys
• Extensive interaction with global stakeholders to establish product roadmaps, scope definition, strategic communication, stakeholder expectations, and planning
• Managed program governance, risk management, communications, and change management.
• Managed third party vendor engagement, data warehouse implementation, project delivery
• Responsible for definition of engagement process and aligning goals, efforts, and objectives

Environment: Basecamp, Visio, Scrum, Big Data, Tableau, Lync

Confidential, CA

Program Manager

Responsibilities:

• Managed program delivery with release planning, dependency management, program governance, budgets, risk management, communications, and change management.
• Delivered successful programs, removed obstacles, and managed dependencies, stakeholder expectations, and resolved many challenges
• Managed SDLC phases, project planning, risk identification and mitigation plans, capacity planning, external partner engagement, project tracking, budget planning, resource planning
• Managed various phase gates like Business Commit, Concept Commit, Execution Commit, Release Readiness Reviews, General availability etc.
• Successfully managed third party partners spread across the globe for partner on-boarding schedules, partner release alignment with Confidential releases
• Managed partner UAT planning, participation, and successful sign-offs with high touch partners.
• Responsible for strategic communication with various levels of management and stakeholders
• Successfully managed globally spread out teams of over 30 including Architects, Business Analysts, Team Leads, Developers, DBA, QA Teams, support, and infrastructure teams.
• Identified and removed process bottlenecks and Implemented many process improvements
• Instituted many awards to motivate team members and maintained positive environment

Confidential, NC

IT Project Manager

Responsibilities:

• Managed critical and high-profile releases for individual web center suite of projects
• Managed tight release time-lines and delivery that could not afford slippages
• Maintained project status, project scope, effort estimation, change requests and variances at every stage of the life cycle
• Manage everyday SDLC activities, including analysis, design, architecture, development, databases, QA, support, maintenance, training
• Managed delivery, deployment, training, and post production support
• Managed baseline project plans and project execution and tracked for successful completion
• Developed Project schedule, Risk Identification and Management plans, SOX compliance, Requirements, Migrations, Implementation plan documents
• Analyzed business requirements, change requests to identify and develop the business requirements patterns for rule engine development that reduced time to market for repetitive change requests
• Capacity planning, infrastructure upgrade for scalability and stress management
• Managed team of 8 senior developers, 2 BAs, 2 Enterprise Architects and 3 QA resources and various other cross organization team totaling 15 resources
• Maintained project status, project scope, effort estimation, change requests and variances at every stage of the life cycle
• Developed Project schedule, Risk Identification and Management plans, SOX compliance, Requirements, Migrations, Implementation plan documents
• Interaction with change control board, architecture review committees.
• Business team interaction for web based financial products offering for different educational institutions channel partners

Confidential, VA

IT Project Manager

Responsibilities:

• Extensive Interaction with Business owners to lay out the policies and requirements
• Facilitated enterprise wide Confidential sessions between Business Teams, Applications development, Application Support, and Platforms teams
• Interaction with various application owners, directors, legal consul
• Managed technical team
• Scrum master for sprint planning, story definition, working with development team and product owner.
• Contributed in Enterprise policies and procedures compliance
• Participation in Technology Symposium, Process and Standards Improvements, and compliance Awareness Drive