SUMMARY:

• Accomplished information technology senior manager offering over fifteen years of demonstrated career success developing and executing operational strategies to promote organizational growth and optimal utilization of emerging technologies.
• Extensive experience leading operations for Technology, Business Analysis, and Enterprise Resource Planning with full budgetary responsibilities.
• Experience with competitive bidding for contracted services and outside vendors. Implementation of large scale global ERP (enterprise resource planning) and PLM (product lifecycle management) software solutions.
• Results oriented professional, recognized for taking on major initiatives, adapting to rapidly changing environments and resolving mission critical issues to ensure bottom line success.

QUALIFICATION HIGHLIGHTS:

• Executive Leadership and Communications
• Teamcenter PLM
• Large software implementation projects
• Enterprise Resource Planning (AX, Epicor, Global Shop)
• Team Development, Mentoring and Instruction
• MEDHOST (HMS) Enterprise
• M*Modal Fluency Direct
• Technology Project Management
• Data Migration
• Cisco Networking
• Software Architecture
• Strategic Corporate Planning
• Vendor Negotiations and Management
• Strategic Technology Implementation
• Disaster Recovery and Planning
• Cross Organization Collaboration
• VM Ware Virtualization
• Data Storage Technologies

PROFESSIONAL EXPERIENCE:

Confidential

Teamcenter Implementation/ Project Manager

Responsibilities:

• Led development efforts Using Agile methodology as a Scrum Master leading sprint teams.
• Part of the leadership of a global implementation for Confidential Systems Teamcenter
• Was the system architect for Confidential systems working directly with SIEMENS system architects.
• Attended the SIEMENS expert series course for Teamcenter PLM
• Collaborated with team to document and define global business processes of the organization
• Defined data migration requirements and strategy in preparation for system migration
• Defined requirements for data model and system architecture in PLM software
• Mapped the data management model, including requirements for security, usability, and data structure for the aerospace division
• Worked with all departments within the global organization to define requirements, establish testing procedures, and training guidelines
• Reviewed system architecture for ITAR requirements and global stability
• Assisted with the interface selection process, defining requirements for reporting, data flow, and integration points

Confidential

EHR Implementation Trainer\Consultant

Responsibilities:

• Testing of functions, and software prior to use by trainees
• Classroom instruction for providers, nursing, and ancillary staff at facilities to prepare for EHR CPOE implementations
• Acted as lead trainer to facilitate training schedules with clients and oversee trainers schedules to assure budgetary compliance and coverage for classrooms
• Proactively engaged Providers directly with workflow and new ordering process
• Seamlessly guided the link between providers and command center to assist with system enhancements and to improve workflow
• Subject matter expert and trainer for M*MODAL Fluency Direct transcription entry

Confidential, Lapeer, MI

Senior Information Technology Manager

Responsibilities:

• Developed a strategic plan for the organizations IT department incorporating new technologies to support the business goals laid out by corporate and division management
• Parsed data to create and export reports from database for executive management team
• Provide day - to-day supervision, conduct performance appraisals, and delegate work assignments for IT personnel
• Created and maintained the department budget
• Developed and carried out a life cycle plan for all hardware, systems, and software within the company.
• Participated on all hardware and software evaluations and maintained vendor contracts saving the company money with each negotiation
• Developed, reviewed, and certified all back-up and disaster recovery procedures and plans

Confidential, Troy, MI

Director of Information Technology

Responsibilities:

• Managed IT staff and infrastructure to maintain 24/7 high availability datacenter
• Managed full IT staff including salary review, hiring/firing, performance reviews, and daily activities
• Negotiated new printer contract saving the company $20,000 annually
• Planned and coordinated project for a data center move
• Managed infrastructure for Troy data center, disaster recovery site in Utah, and five call centers in the US and Costa Rica
• Performed liaison duties between users, operations, and programming personnel in the areas of systems design, modifications and trouble shooting
• Participated on all hardware and software evaluations and maintained vendor contracts
• Ensured the consistency and maintainability of existing applications, hardware, and networks by enforcing standards and procedures.

Confidential, Ann Arbor, MI

Information Technology Manager

Responsibilities:

• Developed a strategic plan for the organizations IT department incorporating new technologies to support the business goals laid out by corporate and division management
• Created project plan and budget to virtualize data center for reduced costs and department flexibility to better meet business goals and challenges.
• Oversaw the project for new WAN optimization equipment nationally reducing overhead and annual maintenance costs by $25k over three years.
• Designed a new distributed fabric network topology to replace end of service core switch in the data center removing a single point of failure and reducing annual maintenance costs by $15k
• Consolidated and decommissioned data center hardware to realize annual savings in electrical and heating/cooling costs.
• Provide day-to-day supervision, conduct performance appraisals, and delegate work assignments for IT personnel
• Evaluated and implemented new security software for the organization including anti-virus and malware protection
• Created and maintained the department budget
• Reviewed and evaluated new technologies as they emerged and recommended any desirable hardware and software upgrades to meet business objectives
• Served as the primary contact with outside vendors in the generation of RFPs, bids, contracts, agreements, and other major vendor interactions
• Maintained support contracts for hardware and software
• Daily hands-on administration and troubleshooting of relevant IT systems to maintain the integrity and continual operation of the corporate network including the WAN, LAN and GLAN
• Developed, reviewed, and certified all back-up and disaster recovery procedures and plans

Confidential, Lapeer, MI

Information Technology Manager

Responsibilities:

• Created and directed a multi-disciplined team in writing the business process and system flows to further streamline the company and fully utilize the new ERP system.
• Consulted and assist all departments within the company on better business practices using technology to streamline and refine operations.
• Work with key stakeholders to determine short and long term resource allocation requirements and priorities for hardware and software technology projects.
• Provide initial and ongoing training and training materials to every employee
• Designed, deployed, and maintained a virtual server environment.
• Managed financial aspects of the IT department including purchasing, budgeting, and budget reviews.
• Saved over ten thousand dollars per year on new printer leases
• Implemented a new LAN/WAN network to bring eight locations online for data collection and communications
• Managed the deployment, monitoring, maintenance, development, upgrade, and support of IT systems, including servers, PCs, operating systems, hardware, software, and peripherals.
• Created, implemented, and maintained the corporate security procedures, policies, and enforced them.
• Provided asset management for IT hardware, software, and equipment.
• Managed IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
• Using Crystal designer, developed and maintained reports for company ERP system in all departments

Confidential, Ann Arbor, MI

System Administrator

Responsibilities:

• Planned and executed company-wide Notes client upgrade
• Planned and executed enterprise roll out of Symantec security suite
• Successfully negotiated new lease agreements for technical equipment
• Supervised contractors and vendors to ensure quality of work
• Designed, upgraded, and installed new switch stack and patch panel
• Planned upgrade for VOIP phone system
• Planned and oversaw new Active Directory structure implementation
• Analyzed managements needs and turned them into technical specifications
• Developed and implemented a disaster recovery plan for multiple locations
• Implemented standardized equipment at all locations to improve ROI and ease of technical support
• Consolidated purchasing systems from multiple sites into single point of contact
• Developed a disaster recovery plan for multiple sites
• Implemented user policies and security procedures for my organization
• Created and delivered technical and business reports and documents
• Provided day to day support for data center servers and equipment, including preventative maintenance, updates, and backups of up to 20 servers

Confidential, Auburn Hills, MI

Support Analyst

Responsibilities:

• Assigned and administered group policies, group memberships, and applications through Console One, ZenWorks, and iManager
• Performed system administration and maintenance for Novell 5.0-6.5 Netware servers
• Provided Lotus notes 6.5 administration and end user support.
• Performed password resets and account lockout resets using active directory
• Assisted with the migration of Comerica bank to new XP image.
• Administered LDAP authentication issues for web based applications interfacing with Novell eDirectory
• Administered and supported mainframe interface software
• Logged and tracked issues using Peregrine Service Center ticket tracking software.
• Assisted with the setup and administration of Blackberry handheld devices and Blackberry Enterprise Server