PROFESSIONAL EXPERIENCE:

Confidential

SOC Analyst Tier 2

Responsibilities:

• Work with a team of Security operations engineers investigating alerts, anomalies, errors, intrusions, malware, etc. to identify the responsible, determine remediation, and recommend security improvements.
• Responsible for monitoring multiple security technologies, such as Splunk and Carbon Black using the Security Information and Event Management (SIEM) tool to detect IT security incidents.
• Participate in the creation and maintenance of playbooks used in response for investigation/incident triggers in support of 24/7 Cyber Threat Operations and Cyber Threat Management program.
• Correlate and analyze events using the Security Information and Event Management (SIEM) tool to detect IT security incidents.
• Follow detailed operational process and procedures to appropriately analyze, escalate, and assist in remediation of critical information security incidents. -Provide 24x7 operational support for escalations on a rotating basis.
• Lead Incident Response and collection of artifacts to support improved operations and regulatory requirements within a ISO27001 environment

Confidential

SOC Analyst Tier 1

Responsibilities:

• Monitor the security of network systems for security breaches and Incidents. Monitor changes to highly sensitive computer security controls to ensure appropriate system administrative actions, investigate and remediate. Prepare detailed reports pertaining to incidents and/or malicious damage, extent of the damage and remediated actions taken.
• Manage email based SPAM/Phishing/Malicious site, provided defense to email/SPAM/Phishing Campaigns/DDos attacks while providing fast and efficient remediation of all incidents.
• Conduct network vulnerability assessments using tools to evaluate attack vectors, identify system vulnerabilities and develop remediation plans and security procedures. Conduct routine social engineering tests and clean-desk audits.
• Investigate potential or actual security violations or incidents to identify issues and areas that require new security measures or policy changes.
• Research new developments in IT security to recommend, develop and implement new security policies, standards, procedures and operating doctrines across a major global enterprise. Define, establish and manage security risk metrics and track effectiveness.
• Develop and mature security standards and best practices, while recommending security enhancements to Senior Management.
• Championed the responsibility of the planning, preserving and execution of a living and healthy Business Continuity and Successful Disaster Recovery Plan.

Confidential

Manager (Contractor)

Responsibilities:

• Capitalize on the opportunity to lead forward-thinking area operations in response to Confidential, contracts, including performing IT support, troubleshooting, or consultation for the client base regarding the prompt resolution of working, systems, routers, switches, telephony, and cabling management (i.e. analog, VolP) issues to attain objectives.
• Demonstrate skill in communicating among clients to provide regular updates, reducing time-sensitive situations, and completing action plans within SLAs while concurrently maintaining the highest levels of client satisfaction.
• Develop and mature security standards and best practices, while recommending security enhancements to Senior Management.
• Championed the responsibility of the planning, preserving and execution of a living and healthy Business Continuity and Successful Disaster Recovery Plan.
• Successfully managed work within assigned scope, budget, and time constraints.
• Efficiently troubleshot and resolved clients’ application support requests accurately.

Confidential

Project Manager

Responsibilities:

• Maximized project success by ensuring integrity and delivery of multiple projects within key scope, time, and budget.
• Directed targeted negotiations with clients, staff, and outside vendors to deliver end product, including nurturing relationships with project stakeholders and C-level executives and internal Inventory department heads, as well as developing vision by linking projects to company’s objectives and results and managing multiple teams on complex projects.
• Identified critical solutions to meet productivity, quality assurance, and customer goals, including managing resource allocation across projects, as well as tracking resources and forecasting future availability for scheduling new projects.
• Mitigated risk by identifying, escalating, and resolving issues across multiple delivery groups and / or projects, and proactively conducting planning and operational readiness assessments to effectively transition into production.
• Championed the responsibility of the planning, preserving and execution of a living and healthy Business Continuity and Successful Disaster Recovery Plan.
• Established previously nonexistent project management guidelines and ITIL procedures within the organization to improve ability to meet scope, budgets, and objectives and control time constraints to reduce key conflicts by 80%.
• Collaborated with project team and key stakeholders to develop best practices and continuous improvement of project delivery across the enterprise, and synchronized efforts of multi-group and multi-department initiatives.

Confidential

Interim IT Director

Responsibilities:

• Managed daily operations of a Data Center and NOC, including mentoring and managing a team of 10 IT personnel; administering Exchange Server 2003 and 2010; configuring and installing Windows Server Update Services Patch management ongoing development of outdated Disaster Recovery Plan; and resolving LAN, WAN, and telephony issues.
• Championed the responsibility of the planning, preserving and execution of a living and healthy Business Continuity and Successful Disaster Recovery Plan.
• Actively reduced operational costs and improved overall network infrastructure performance.
• Designed and implemented new infrastructure systems to improve Data Center and NOC efficiency.
• Championed a team in developing application maintenance, database backups, upgrades, and patches.
• Led successful Disaster Recovery from Hurricane Sandy in Long Island, including replacing AS400 physically and its entir e 40 TB library and databases, and restoring online operations in New York and California within 96 hours.

Confidential

Corporate IT Manager

Responsibilities:

• Utilized broad scope of industry knowledge toward designing and implementing network infrastructure encompassing information and VolP Telephone systems, including establishing quality assurance, documentation, VolP telecommunications, LAN / WAN department, and Help Desk department to improve overall internal processes.
• Cost-effectively negotiated annual contracts with Confidential, Confidential, Confidential & Confidential, Confidential, and other IT-based contracts, along with coordinating electrical, plumbers, painters, movers, and other vendors associated with building moves.
• Develop and mature security standards and best practices, while recommending security enhancements to Senior Management.
• Championed the responsibility of the planning, preserving and execution of a living and healthy Business Continuity and Successful Disaster Recovery Plan.
• Improved system up time from 70% to 99.9%.
• Developed policies and procedures for cost reduction and improved core efficiencies.
• Reduced network-related help desk calls by 80% by restructuring and upgrading the company network.
• Project-managed relocation of a new headquarters, including coordinating and managing build out of the warehouse, gym, Smart Training room, and cabling (Fiber Backbone) of the entire building to optimize productivity.