Application Support Analyst Resume Auburn Hills, Michigan - Hire IT People

SUMMARY:

Knowledge of Microsoft Project & Clarity
Adept in Microsoft Excel & Power Point
Skillful in tracking, analyzing and reporting project status
Proficient in creating and updating project documentation
Resourceful and detail - oriented; skilled problem-solver and multi-tasker
Innovative, enthusiastic, and uncompromising work ethic
Driven towards success and heavily motivated to fulfill assigned tasks in the most efficient way available

PROFESSIONAL EXPERIENCE:

Application Support Analyst

Confidential - Auburn Hills, Michigan

Liaison between various departments for improved communication
Track and report project progress
Update documentation and create knowledge base articles
Spearheads efforts for process improvement
Track, log and respond to support tickets.
Perform user account maintenance, manage incidents and provide resolutions for end-user’s technical challenges
Troubleshoot hardware/software issues
Utilizes knowledge base tools to transfer technical & business knowledge to team members

Service Desk Analyst I|

Care Tech Solutions - Troy, Michigan

Qualified navigator and trouble shooter for Epic, Point Click Care and All Scripts
Used Active Directory to perform the necessary job functions, including password resets
Used Remote Accessing tool (Go to Assist) to support end-users with system issues
Installed operating systems, software, antiviruses and patches

Membership Sales Consultant

Confidential - Southfield, Michigan

Developed and maintained relationships with members
Prospected for qualified leads and created traffic through mailers, referrals and outreach
Performed all basic transactions including billing changes

Mortgage Banker

Confidential - Detroit, Michigan

Licensed and Certified under Federal Law to negotiate terms and conditions of mortgage products
Executed the highest level sales initiatives in a competitive quota driven environment
Expert in referral based lead generation. Implemented knowledge of Federal Laws and company’s policies
Maintained knowledge of available loan products, processing procedures, and underwriting and general departmental guidelines