PROFESSIONAL EXPERIENCE
Instructional Designer/Project Management Franklin Lakes, NJ
Confidential May 2011-October 2011
Key Responsibilities and Accomplishments:

• Participated in the creation of 1,771 SAP training content using the uPerform tool for over 29,000 end users, 11 cost centers/production plants, across 13 major process areas in a FDA regulated environment with emphasis on Validation & Compliance of systems and processes.
• Assist Business Process functional teams to test, deploy and provide 3,208 delta training documents for SAP upgrade from ECC 4.0 to ECC 6.0.
• Manage the training activities, tasks, deliverables, progress reports, risks, and issues.
• Lead design, development and delivery and content for the Project Team and End Users.
• Develop, implement, and administer in-process quality systems to ensure compliance with internal procedures, policies, and standards using six sigma & lean concepts/methodology.
• Provide support to the oversight of the Project Plan, Change Request Process, uPerform troubleshoot issues, and Resource Management (Sharepoint).
• Perform testing and publishing of 3,208 SAP training content prior to deploying in the Learning Management System (Compliance to Capability) which includes Business Process Overviews (Powerpoint using Captivate/ Presenter), Work Instructions (uPerform), Exercises (uPerform & Word), Manual Process Procedure (Word), and Business Process Procedures (uPerform).
• Coordinate data for reporting and issues management.
• Project management for content development activities against tight timelines.
• Support the team in other activities and tasks as necessary in relation to creating and deploying content.

Procure to Pay Training Development Lead, International Distribution Center - Phase 2 Melville, NY
Confidential April 2010 – April 2011
SAP Modules/Applications: Sales & Distribution (SD), Materials Management (MM), Credit/Collections (FI/CO), Supplier Relationship Management (SRM)
Key Responsibilities and Accomplishments:

• Managed training development and delivery effort. Management duties included project plan, training material logistics, training personnel scheduling, designing and building SAP/MM training system.
• Developed over 20 Training WBT/ILT courses which included Concept Slides (PPT), Work Instructions (uPerform & InfoPak), Exercises (Word), and creating training exercise data in both ECC and SRM (QuickTest Pro)
• Conducted train the trainer sessions focusing on adult learning theories, client processes, and SAP functionality
• Edited the Global Supply Chain Planner Playbook. Mapping the Estée Lauder planning process (supply resource and material planning) at a high level and lower detailed level using process flows diagrams. .
• Included inputs, outputs, system vs. manual tasks, hand-off points, responsible roles, roles impacted, time frame and other information critical to understanding
• Managed hiring process of graduate internship program through the Hofstra University MBA. Coordinated the scheduling and work priorities of interns.
• Consistently exceeding client and project deadlines

Procure to Pay Training Developer, North America Manufacturing Plant- Phase 1 Melville, NY
Confidential August 2009 – April 2010
SAP Modules/Applications: Sales & Distribution (SD), Materials Management (MM), Credit/Collections (FI/CO), Supplier Relationship Management (SRM)
Key Responsibilities and Accomplishments:

• Created training delivery schedule for over 1,500 end users, 8 production plants over a 6 week duration
• Managed training development and delivery effort. Management duties included project plan, training material logistics, training personnel scheduling, designing and building SAP/MM training system.
• Training site deployment lead for Melville NY. Responsible for setting up training rooms, preparing instructors, monitoring/managing training courses, troubleshooting training environment, reporting training metrics to management
• Developed over 15 Training WBT/ILT courses which included Concept Slides (PPT), Work Instructions (uPerform & InfoPak), Exercises (Word), and creating training exercise data in both ECC and SRM (QuickTest Pro)
• Created and maintained training scheduling Access database to schedule students by role by course
• Conducted train the trainer sessions focusing on adult learning theories, client processes, and SAP functionality
• Consistently exceeding client and project deadlines

Confidential Melville, NY
Morgan Stanley Citigroup Smith Barney November 2007-March 2009
Key Responsibilities and Accomplishments:

• Team member of top third producing financial advisement group. Duties included informing clients of retirement planning, education planning, lending, and estate planning products. Specialized in strategic financial products and helped execute a number of synthetic, asset-backed, and leveraged loan transactions
• Generated client investment strategy, using Consulting Group platforms
• Created hypothetical yield analysis, historical pricing of holdings, municipal bond state tax allocation exemptions, and periodic asset allocation reviews (Excel) spreadsheets
• Created new accounts including beneficiary, conduit, estate, retirement, power of attorney, and education saving

EDUCATION
M.B.A. in Finance
B.S. in Management
New York

AWARDS

• Community Service Award 1995-2000
• Ella Baker/Martin Luther King Leadership Award 1999

AFFILIATIONS

• National Association of Women’s MBA
• Organization of Chinese American-NY
• Lutheran Medical Center
• New York Road Runner

COMPUTER SKILLS

• Microsoft Office (Excel, Powerpoint, Access, Visio), SAP, RWD uPerform, Lectora, Minitab, Tortoise-SVN, Adobe Photoshop, Captivate