Project Manager/Project Server Administrator Resume

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Chester, VA

Project Manager/Project Server Administrator

Create, monitor and maintain complete and accurate resource loaded schedules for standard form work requests of varying scope.
Meet SLA and KPIs for on - time delivery of projects at a completion rate of 97%.
Selected to manage high urgency projects in support of legislative requests.
Weekly status reporting on standard forms, proposal development, and multiple aspects of project monitoring as well as issue reporting with VITA.
Actively seek methods for improving existing tools utilized for monitoring project progress and for intervention and problem solving with project managers, resource leads/managers, and customers through schedules and log updates.
Manage and create distribution list for notifications related to multiple touch points from project initiation to closure of the work request process.
Ensure timely updates and documentation on active work requests through reporting, quality assurance, and effective cross-functional collaboration.
Manage work request through complete project lifecycle including issue and problem resolution as needed in order to fulfill project deadlines.
Mentor and train project managers on schedule management techniques.
Communicate project status with multiple levels of Management, as well as internal and external project stakeholders.

Confidential, Chester, VA

Project Server Administrator

Stood up MS Project Server and enterprise resource planning capability.
Created reports to track progress on multiple department functions.
Developed robust training and administration guides.
Collaborate with software team to create and migrate Project Server environments, facilitate move and testing for upgraded environment, and move all users to the new environment.
Mentor and train project managers on schedule management techniques.
Collaborate across enterprise to develop detailed resource maps and gather requirements for reports.
Administrate Project Server maintaining enterprise resources, users and schedule templates, archival of completed projects, calendars, time sheet approvers, customized look up tables and views.
Communicate project status with multiple levels of NG Management, as well all project stakeholders.
Tracking and metric reporting on billing charge backs from customer.
Manage assignment of asset related tickets in VMWare Service Manager.

Confidential, Innsbrook, VA

Contact Center Consultant

Training for telephony systems enterprise wide for a startup class action, providing written training materials for both supervisor and agents.
Staffing plans for supporting call volumes across multiple time zones.
Reporting functions for managing contact center call volumes and average handle times with a weekly average of over 6000 calls.
Facilitate rapid start up for new contact center including training, reporting, scheduling, operating processes for 200 employees in multiple locations on customer service.

Confidential, Fredericksburg, VA

Claim Representative

Determine liability based on loss descriptions for auto-related claims and ongoing follow for 40-60 assigned claims.
Issue payments based on policy limits to claimants and policy holders after obtaining and verifying estimates.
Work with insurance companies to reach subrogation agreements on disputed claim amounts.

Confidential, Chester, VA

Operations Representative

Oversight of Feedback Team Administration including bi-weekly conference calls with internal and external clients, ensuring completion of review to all suggestions within 48 hours of submission.
Creation and updating of Standard Operating Procedures for the enterprise, managing ten supervisors and up to 150 customer service representatives.
Proficiency with report preparation in Excel 2007 and prior versions.
Assisting with recruitment and interviewing for open positions, maintaining a productive work environment.
Workforce management of staffing, schedule assignments, team assignments and bi-yearly re-structuring of shifts based on changing call volumes for workforce ranging from 500 to 1500.