SUMMARY:

• Leadership: Extensive 10 years’ experience in Product Management, Product ownership, Project Management, and Consulting in driving business and technology goals for fortune 500 companies.
• Problem Solver: Successfully translated customer needs into Digital / Technical requirements. Led multiple teams to build and release 60 + feature ranging in Mobile to web applications.
• Communication and Influence: Presented business case, presentations and product strategy to VPs and influenced directors and senior management by crafting compelling narratives with data.
• Execution: 10+ yrs. experience of bringing product to market according to timelines through effective prioritization and collaboration with Developers, UX, Business stakeholders and Other dependencies.
• Technology: Hands on with Android/iOS, Java, web technologies, STRUTS MVC, UX, UI, and APIs, Machine learning, HTML, JSP, CSS., Web services.
• SDLC Methodologies: 10 + yrs hands on with Agile Scrum, Waterfall, Hybrid, Scaled Agile Framework (SAFe), Kanban, Spiral and Extreme Programming (XP).
• Successfully delivered more than 30 features (B2C and B2B) across platforms for various organizations.
• Extensive experience working in an organization using complex technology . Management experience in a complex, multi - platform development with onsite and offshore cross-functional teams.
• Highly experienced in defining product roadmap based on strategy and vision: manage prioritization and trade-offs among customers and operation support load. Building MVP for release planning.
• Executed Product vision by translating business/ customer requirement into EPICS. Breaking down EPICS into user stories and tasks. Managing weekly sprint planning and backlog grooming sessions.
• Worked for more than 6 years in an Agile environment as an Agile Project Manager, Product Owner , Product and Business Analyst.
• Proficient in user experience (UX), user interface design (UI) using User Centered Design Approach
• Lead cross functional teams during sprint planning and review meetings. Collaborated with business stakeholders and dev teams in Backlog grooming sessions
• Highly experience in executing product vision based on Feature / Scope or Time based release planning.
• Highly experienced in Story Slicing based on Business rule, Operation, Interface and other methods.
• Hands on prioritizing backlogs using MoSCoW and Weighted Shortest Job First (WSJF) and Kano Model, helping business in product release, assess technical feasibility and improve ROI.
• Highly experience in managing scrum deliverables - Burn down chart, burn up charts, story points and task estimation, sprint goals, writing user stories and conducting sprint reviews and A/B testing.
• Highly experience in leading cross functional teams such as, UX, Developers, Scrum team, and business stakeholders to build product roadmap by assessing technical complexity and company needs.
• Highly experienced in managing end-to-end project lifecycles using Waterfall/Scrum/Hybrid methodologies in various industries within budget and in a timely manner whilst meeting consistent high standards of quality, producing project status reports and project deliverables and following project management principles and guidelines
• Highly experience in product backlog management, creating requirement documents - BRD, PRD, FR, SRS ; High fidelity wireframes , release management.
• Highly experience in Use case documents- UML, Sequence diagram, Elicitation technique , test cases .
• Managed budgets and resources of up to $10million while leading global teams of up to 30 resources, across various time zones.
• Competent in handling change request management, effectively implemented change by performing both business Impact analysis and technical impact analysis of the change on the scope of the project
• Expertise in Requirements Gathering and elicitations technique, Documentation and Analysis with capability in prototyping documents models and attributes for consistency, completeness and risk minimization
• Possesses in-depth knowledge about 3 Tier Architecture and various types of Testing and tools used

TECHNICAL SKILLS:

Product Management / Product Owner: UX, UI, Backlog management, Sprint planning, Sprint retrospective, Backlog grooming, EPICS to user stories, Story Mapping, Release management, Product roadmap development, Wireframes, and UML.

Tools: Tools-MS Project 2016 & 2013. Well conversant with the 9 Knowledge Areas of Project Management and applied the same to multiple projects., CA Clarity, JIRA, HP PPM, ProjectManager.com; Omniture, google analytics, Balsamic, Ms Visio. Google Analytics, Omniture, Google AdWords.

Methodologies & Frameworks: Experience in Traditional Waterfall, Agile Scrum and Scaled Agile Framework (SAFe). Knowledgeable about Kanban, Extreme Programming and Spiral methodologies

Business Skills: Product Management, Project Planning, Resource Scheduling, Project Scheduling and Project Budgeting, Change Management, Risk management, Impact Analysis, Product Strategy and JAD sessions, SWOT Analysis

Reporting & Data Analysis Tools: Microsoft Excel,, Ms Word Micro strategy, SPSS

Databases: MySQL Server 2005, Oracle 11i, Oracle 10g

Testing Tools: HP Application Lifecycle Management (ALM)/ Quality Center (QC), Load Runner, Selenium, A/B testing

Other Tools: MS Word, PowerPoint, MS Visio and the complete Office Suite, Balsamiq,

EXPERIENCE:

Confidential, Phoenix, AZ

Product Manager/ Sr. Product Owner

• Owned the Product Backlog and Release plan for the User Experience, design and integration elements of the mobile app comprising of EPIC - Payment feature; notification and other minor enhancements.
• Created Product Roadmap by working with the Lead Product Owner and other relevant stakeholders;
• Managed Scope creep to launch the application according to schedule by creating a detailed project plan.
• Planned product release based on fixed time method and predicted possible risks and must need elements and features to be built to achieve the goals.
• Acted as an ambassador and created PRD and other required documents for newly developed features.
• Planned sprints by ensuring user stories are “ready” for development with defined acceptance criteria.
• Led the Backlog grooming sessions in collaboration with dev teams for story splicing and break down EPIC into executable user stories, reducing complexity, and size.
• Participated in Daily Stand-Ups to understand the progress/ impediments for assessing the possible risk.
• Created a risk register to log issues related stakeholder, and technical debt implemented solutions such as time boxed code spikes, pair programing, and stakeholder matrix for smother launch.
• Gathered requirements from business owner, stakeholders and wrote user stories, epics in collaboration with the development team, breaking stories into executable and estimable task.
• Consistently reprioritize the Product backlog for maximizing business value or return on investment (ROI) on the developmental effort.
• Prioritized stories based on MoSCoW and Kano model and created a customized Decision making matrix taking, business value, technical issues, release planning and financial aspect into account.
• Identified technology trends in mobile space trends and implement features such as expandable UI.
• Led the ideation, design, development, and deployment of new user experience and user interface specifications.
• Worked with the Scrum Development team to come up with Acceptance Criteria for the Product Backlog Items
• Constantly kept stakeholders involved with timely and relevant updates through the entire lifecycle
• Partnered with design and development teams to articulate product needs, refine as needed, and drive efficient and effective progress.
• Worked with other Product Owners to align the goals of the product and made sure that the dependencies were addressed before releases
• Managed various stakeholders' expectations through the development lifecycle of the product
• Worked with the team to decompose epics, themes and features into user stories that met the INVEST criteria in the Backlog Refinement Meeting
• Utilized A/B testing, Google Analytics, to gather data and analytics on user behavior. Used those to inform and validate the product feature decisions
• Consistently communicated the vision of the features with the Scrum Development team
• Designed Wireframes for multiple screens for the team to get a better understanding
• Made several presentations to the management about the product's progress with the help of Burn-Up Charts, and other metrics.
• Worked with the team to refine the "Definition of Done"

Environment: Agile Scrum, MS Project, JavaScript, Microsoft Visio 2013, JIRA, Web services- SOAP/REST, Android

Confidential, Menomonee falls, Wisconsin

Digital Product Owner

• Led the Backlog grooming sessions in collaboration with dev teams to break down and reduce the complexity of EPIC so it could be understood, measured and independent.
• Owned product backlog to implement the release plan according to the schedules releases.
• Helped build the Product Roadmap by working with the Lead Product Owner and other relevant stakeholders; managed the triple constraints of scope, schedule and cost for the project
• Executed Product management vision of developing a modernized web application feature by planning Sprints and evaluating product progress by measuring progress through burn down charts.
• Epic estimation prioritization by teams and rollup to program level visibility and managing WSJF (Weighted Shortest Job First) process
• Communicated with stakeholders across the board, including customers, business managers, and the development team to make sure the goals are clear and the vision is aligned with business objectives
• Prioritized product backlog by assessing sprint reviews, technical debt to maximize business value.
• Managed a team of engineering and designers to build and ship a minimum viable product (MVP).
• Led a scrum team of 7 developers specializing in web, backend and API development to break EPICS into measurable user stories and tasks, helping business to predict risks and manage release plan.
• Created a risk register to log issues related stakeholder, and technical debt implemented solutions such as time boxed code spikes, pair programing, and stakeholder matrix for smother launch.
• Gathered requirements from business owner, stakeholders and wrote user stories, epics in collaboration with the development team, breaking stories into executable and estimable task.
• Elicited requirements using Interviews, JAD Sessions Document Analysis, Business Process Descriptions, Use Cases, Competitive Product Analysis, and/or Requirements Workshops
• Lead our SCRUM team to deliver 100% of our sprint and release commitments on-time
• Evaluate new and existing feature enhancement requests based on market demand, ROI and client impact. Collaborate with Dev/QA leads during product development.
• Works closely with Product team and other stakeholders to understand the business objectives and actual results of the work
• Monitored and analyzed syndicated data on products and competitors to identify market insights
• Prepared sales and marketing presentations; educated staff on new products and technologies that were growing in the industry
• Worked with various stakeholders on identifying risks created mitigation strategies for the same
• Made regular presentations to Portfolio stakeholders with program level plans and status updates to keep the visibility to stakeholders, improving stakeholder engagement and risk planning
• Provided consultation support to identify key requirements, defined project scope, developed project plan and schedule, provided leadership to internal teams for delivering key initiatives
• Worked with multiple teams at various levels to record risks, reports and metrics
• Performed project management services which included project estimates, test planning, management and reporting to facilitate project delivery of key milestones
• Ensured successful resolution of impediments escalated by the Scrum Masters, when the impediments were out of Scrum Masters' span, by successfully navigating through organizational structure
• Helped the management create multiple release plans that assisted in creating the product road-map

Environment: MS Project, JIRA, Bootstrap, Java, JSP, HTML5, CSS3, JavaScript, Balsamic

Confidential, O’Fallon, Missouri

Agile Project manager

• Managed a team of 30 onshore and offshore teams developing Account Summary Micro service.
• Created project plans, WBS, Quality management plans, stakeholder management and release plans.
• Worked with various stakeholders from ideation through delivery and roll-out of the products
• Created a risk registry to predict possible dependency risk and developed resolutions to mitigate them.
• Monitored and controlled constraints of scope, resources and time by setting baselines in Project lifecycle.
• Defined milestones for the project implementation timelines and defined KPIs to measure success.
• Worked with API Architects, backend teams, QA and BA members to plan release and allocate resource
• As Scrum Master, coached the team on the Scrum framework, practices and execution of Scrum;
• Worked with various Product Owners/Product Managers to reprioritize the Product Backlogs
• Resolved the impediments and remove blockers for my teams through consultation and escalations
• Created and maintained the Burn-up and Burn-down charts and presented them to the management
• Facilitated various Scrum ceremonies like Daily Stand-up, Sprint Planning, Sprint Review meeting and Sprint Retrospective meeting
• Efficiently facilitated estimation techniques such as Planning Poker, T-Shirt sizing, and Bucket System prioritization techniques such as KANO Model, Prune the Product Tree, and MoScoW.
• Worked with other Scrum Masters to manage the dependencies and to ensure progress of the teams.
• Worked with multiple business units to actively manage the execution of scoped projects along with the assembly of the project team, task assignments, development and maintenance of the project schedule;

Environment: Agile Scrum, JIRA, MS Project, Rally, Bootstrap, Java, Objective C, Node.js, SOAp, REST.

Confidential

Associate Product Owner / Business Analyst

• Led the Backlog grooming sessions in collaboration with dev teams to break down and reduce the complexity of EPIC so it could be understood, measured and independent
• Identified need for mobile payments and build AMEX "Pay Bill" feature, achieving transaction of $12M/day
• Increased monthly active users by 31% by integrating AMEX “pay bill” feature into AMEX mobile web.
• Increased card activation by 8% by developing “activate card” feature, solving card activation issues.
• Increased new card users by 12% by developing “add card” feature for users with multiple credit cards.
• Reduced app size by 60% by developing “activate” and “add card” features using web view concept.
• Monitored and analyzed Omniture data on products and competitors to identify market insights
• Managed a team of engineering and designers and build and ship a minimum viable product (MVP)
• Build product roadmap mainly focused on achieving Amex goal of improving active users and registered users and user engagement.
• Elicited requirements using Interviews, JAD Sessions Document Analysis, Business Process Descriptions, Use Cases, Competitive Product Analysis, and/or Requirements Workshops
• Led requirements analysis, validation and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable
• Participated in Daily Stand-Ups to understand the progress/ impediments for assessing the possible risk.
• Worked with identified power users for beta testing to gather feedback that helped directly in acquisition and also improved user experience
• Helped the management create a marketing strategy for the product launch across various platforms
• Elicited and analyzed the project's requirements and translated the same to the technical team
• Created various UML diagrams like Class Diagrams, Use Case Diagrams, Activity Diagrams, Sequence Diagrams using tools such as MS-Visio
• Reviewed and/or prepared system documentation and specifications in accordance with methodology
• Suggested areas for improvement in internal processes along with possible solutions
• Facilitated requirements prioritization based on business value
• Managed requirements traceability information and tracked requirements status throughout the project
• Managed changes to requirements through effective use of change control processes and tools
• Successfully balanced technology and business issues and communicated appropriately with both technology and business experts
• Engaged stakeholders to gather software requirements/business rules, and ensure alignment with business teams by using various elicitation techniques like interviews, focus groups, brainstorming and GAP analysis
• Drafted and maintained business requirements and aligned them with functional and technical requirements such as functional specifications, use cases, process diagrams, and data flow diagrams,
• Worked closely with the Project Manager and conducted GAP Analysis by understanding the As-Is and To-Be business process
• Identified and reconciled issues with the organization’s data to ensure accurate business requirements
• Facilitated monthly meeting to document requirements and explore potential solutions

Environment: Waterfall, MS Visio, MS Excel, SharePoint 2010, HTML, Maven, MS projects, SOAP; REST.

Confidential

Team Lead / Business Analyst

• Engaged stakeholders to gather software requirements/business rules, and ensure alignment with business teams by using various elicitation techniques like interviews, focus groups, brainstorming and GAP analysis
• Drafted and maintained business requirements and aligned them with functional and technical requirements such as functional specifications, use cases, process diagrams, data flow diagrams, data model diagrams
• Led a team to build and launch an internal Incident management tool using web application architecture, mainly focused to deliver tickets based on routing network to respective teams / developers
• Worked closely with the Project Manager and conducted GAP Analysis by understanding the As-Is and To-Be business process
• Identified and reconciled issues with the organization’s data to ensure accurate business requirements
• Facilitated monthly meeting to document requirements and explore potential solutions
• Collaborated in various types of testing like Black-Box testing, Regression Testing, and User Acceptance Testing (UAT), Smoke Testing, Sanity Testing. Assisted in developing Test cases and Test plans in manual and automated test environments

Confidential

Software Developer

• Added $360K/yr in revenue for Confidential by creating an engineering team RTB to improve app stability for AMEX
• Improved the application up time by 8% by reducing app crashes by 60% and improving service response time
• Successfully resolved 85 technical issues within SLA by identifying root cause and building test plans
• Built Payment service micro service module by collaboration with DB and other technical teams.
• Found the RCA for multiple technical issues reported by customer, service teams and other API teams and deployed solution within SLA using change management request portal.
• Drafted and maintained business requirements and aligned them with functional and technical requirements such as functional specifications, use cases, process diagrams, and data flow diagrams.
• Identified and reconciled issues with the organization’s data to ensure accurate business requirements
• Facilitated monthly meeting to document requirements and explore potential solutions.
• Collaborated in various types of testing like Black-Box testing, Regression Testing, and User Acceptance Testing (UAT), Smoke Testing, Sanity Testing. Assisted in developing Test cases and Test plans in manual and automated test environments

Environment: Waterfall, Microsoft Visio, Microsoft Office Suite, HTML, CSS, XML JavaScript, Eclipse, WSDL, STRUTS.