EXPERIENCE SUMMARY:

• Currently Performing as Solutions Architect/Project Manager for Salesforce.com (SFDC) applications for a major manufacturing giant since the past 6 Years.
• Total number of years of experience is around 21 Years and 5 Months in IT Industry primarily as a Solutions Architect for
• 5 Years in current role as Solution Architect for Confidential, identifying improvements in application, converting business requirements into overall application design and including process design and driving enhancements and improvements.
• 2 Years as Solution Architect for Siebel applications including Siebel Open UI with building Proof of Concepts in the Center of Excellence lab and mentoring team members on the new features of Siebel Open UI and helping customers deliver user experience improvements using Siebel Open UI.
• 1 Year experience as an Infrastructure Monitoring application architect involved in implementing Oracle Enterprise Manager 12c Cloud Control monitoring for Oracle stack applications for a major telecom company based in United Kingdom.
• 11 Years’ experience as Project Manager and Support Manager for Siebel CRM Applications and as Individual contributor and Project Manager for multiple Siebel Upgrade projects and for various different customers. Technologies included Business Objects, Siebel Analytics (OBIEE), Epiphany marketing and Campaign Management applications.
• Knowledge of TOGAF 9 Open Architecture methodology and standards.
• Knowledge of AGILE project management tools, Minimum viable product design standards and concepts.

SKILL SUMMARY:

Domain: Manufacturing, Banking, Insurance, Telecom

Salesforce.com: Force.com APEX Classes, Lightning Components, Visualforce Pages, Process Builders, Force.com Visual Flows, Salesforce.com Lightning Experience migration, Lightning Components, Force.com ANT Migration tool, Eclipse, Dataloader, Sales Cloud, Service Cloud, Marketing Cloud, Partner Communities, Customer Communities including lightning community templates, Lightning Migration and enablement.

EXPERIENCE DETAILS:

Confidential

Solutions Architect/Project Manager

Responsibilities:

• As Solution Architect and Project manager, identify system improvements to reduce the volume of Support activities and calls
• Identify new release features, document them, put plans for regression testing and impact analysis, keep up to date with Critical Updates (E.g. Disabling TLS 1.0, Salesforce.com Quarterly Releases, Managed Package updates)
• Work with Business teams to identify opportunities for improvements to reduce the Support volume, identify needs and tools that will help in call deflection.
• Ensure implementation of operations best practices using the ITIL Framework.
• Work with Client Manager to identify root causes for severity 1 issues
• SLA management and responses to the individual user requests
• Participate in Retrospective meetings
• Ensure documentation is updated on a regular basis and by all the team members
• Ensure environment Sanity checks are done periodically and Proactive Solutions implemented with aim to improve end user experience.
• Coming up with design and action plan for all Salesforce.com Instances under management to move users from Classic to Salesforce.com Lightning experience.
• Act as second point of escalation for business users and manage escalations and perform RCAs for escalations
• Multiple business value Change Requests delivered in a timely manner after prioritization with business users.
• Work with Offshore PM and Manage Team members/Efforts/
• Perform Team appraisals and raise additional resource requests. Be the first point of Customer Escalations with regards to Project/Team performances.

Technology & Tools: Salesforce.com Sales Cloud, Service Cloud, Apttus CLM, Conga Composer, Force.com, Docusign APEX Classes, Visualforce Pages, Process Builders, VisualFLows, LEX, ServiceMAX, DataLoader, Microsoft Visio, Version 1 Project Management Tool, JIRA Defect Tracking tool, Marketing Cloud, Partner and Customer Communities

Confidential

Solutions Architect

Responsibilities:

• Design of High Level business Process and Solution Components
• Splitting the overall high level design into manageable Minimum Viable Components and Solutions to ensure continuous improvement and delivery of a scalable solution.
• Design of solution in such a cost effective way so that we don’t have to provide Customer Community Users extra licenses for accessing Apttus contract documents data.
• Overall Technical solutionPresenting the Technical solution to business stakeholders, scheduling Sprint Demos so that we can show the solution as it is developed, provide UAT Support and answer any queries.
• Guide the technical team at offshore, identify technical roadblocks and provide alternate solutions.
• Participate in Calls to answer any questions related to the Processes being implemented.
• Prepare MVP detailed RoadMap and Sprint Plan in working with Technical architect and Offshore team members.
• Schedule weekly/daily standup calls to ensure project is on TrackWork with Offshore PM to Track Project efforts, identify bottle necksStakeholder
• Updates with Confidential Communications Plans etc

Technology & Tools: Apttus CLM, Salesforce.com Sales Cloud, APEX Classes, VisualForce Pages, Apex Triggers, Customer Community Portal, Lightning BOLT Templates/Solutions

Confidential

Solutions Architect

Responsibilities:

• Design of the Salesforce Customer Data hierarchy in such a way that
• Future Scalable
• Brings in all relevant data from the ERP
• Concept of Visit addresses/vs Ship tos vs Customer Master introduced
• Laid out the Transition plan from existing integration methodology to new methodology and project road map and estimated level of effort
• Prepare MVP detailed RoadMap and Sprint Plan in working with Technical architect and Offshore team members.
• Schedule weekly/daily standup calls to ensure project is on TrackWork with Offshore PM to Track Project efforts, identify bottle necksStakeholder Updates with Confidential Communications Plans etc

Technology & Tools: Salesforce.com Apex Classes/Triggers/VisualforcePages

Confidential

Solutions Architect

Responsibilities:

• Design of the Solution end to end along with updated business processes.
• Worked with the Team to address any defects/issues reported/Answered any functional questions as necessary.
• Prepare MVP detailed RoadMap and Sprint Plan in working with Technical architect and Offshore team members.
• Schedule weekly/daily standup calls to ensure project is on TrackWork with Offshore PM to Track Project efforts, identify bottle necksStakeholder
• Updates with Confidential Communications Plans etc

Technology & Tools: Salesforce.com Apex Classes/Triggers/VisualforcePages,.NET REST API based integration

Confidential

Responsibilities:

• Refactoring of Sales Cloud (Implementation of Account and Service Sites Many to Many relationship model)
• Refactoring of Sales Quoting and pricing processes, Document Generation, Apttus CLM Approvals
• Refactoring of Reports/Dashboards
• New processes for setting up Customer Accounts
• Automation of Order Booking Processes
• Implementation of Service Cloud and Service Max features
• Service Max Implementation - Dispatch Management and Scheduling, Field Service, Customer Service Reports,
• Order Booking Process automation including emergency jobs

Confidential

Solution Architect

Responsibilities:

• Participation in estimation exercise
• Gap Analysis
• UI Design for Sales Refactoring
• Process Design for new Customer Setup, Order Booking Processes for Emergency and Non Emergency Jobs, Integration Process Design
• User Setup Process
• Account Management/Contact Management reassign
• Breakup of activities into user stories
• Provide Consulting and expertise in existing processes
• Participate in Design reviews with Vendor and provide feedback
• Enforce Design/Development process with Vendor to ensure that best practices are followed
• Documenting overall business process flows
• Design of Pilot and National Confidential Process activities
• Design of Sandbox Management activities
• As Project Manager
• Breakdown changes into User Stories and Sprint Plan working with the technical Architects and Vendors and Coordinate Development and Migration Activities
• Project review, Scheduling, CRP Testing and Defect fixing

Technology & Tools: Salesforce.com Sales Cloud,Force.com, Reports and Dashboards, ServiceMax, Conga Composer, .NET Visualforce Studio - Kingsoft VisualStudio Data loader API for Salesforce, Force.com ANT Migration Tool, Force.com Eclipse IDE, Dataloader

Confidential

Responsibilities:

• Implementation of Pre-Bid and Post- Legal Reviews
• Reports/Dashboards to capture turn times to identify and improve bottlenecks in process
• Migrate away from Email based approval processes
• Implementation using Apttus Contract Life Cycle Management
• Pilot activities and feedback tracking
• National Migration of a particular business unit
• Implementation of the Process for all other business units
• Primary role was to coordinate overall Solution, migration activities including legacy data migration, setting up users.
• Planning regression testing. Identify items that needed L&T intervention and development
• Participating in conference room pilots.
• Preparing Sandboxes/Environments, identifying impacted processes across business units
• Planning roll out to all users
• As Project Manager
• All standard project management activities
• Stakeholder management and communication plans
• Testing schedules and defect prioritization and fixing
• Regression testing of all existing functionalities and ensuring offshore team gets this completed
• Prepare Run Books working with vendor for deployment between different environments

Technology & Tools: Salesforce.com Sales Cloud,Force.com, Reports and Dashboards, Apttus Contract Life Cycle Management, Conga Document Generation, Force.com ANT Migration Tool, Force.com Eclipse IDE, Dataloader, Apex Classes, VisualForce Pages, Triggers

Confidential

Solution Architect

Responsibilities:

• Worked with Technical Architect for Docusign to develop a seamless process for the customers and Sales Reps and Contracts teams including populating of Docusign Documents with Pre-Filled templates and dynamic templates based on the type of contract chosen.
• As Project Manager
• All standard project management activities
• Stakeholder management and communication plans
• Testing schedules and defect prioritization and fixing
• Regression testing of all existing functionalities and ensuring offshore team gets this completed
• Prepare Run Books working with vendor for deployment between different environments

Technology & Tools: Salesforce.com, Apex Classes, Triggers, Approval Process, Visualforce Pages and Docusign

Confidential

Solution Architect

Responsibilities:

• Overall Design of the processes using Salesforce out of box features
• Breaking it down to minimum viable solution components
• Documenting requirements and Gaps in existing process and what needs to be done on Salesforce for automating the processes
• Identify technical challenges, business process challenges
• Prepare RoadMap working with business team
• Implementation of following
• Lead Conversion improvements
• Web2Lead, trade shows, Lead assignment using Queues
• Document generation enhancements
• Order booking automation and integration with Legacy Systems
• Reports and Dashboards like pricing reports, idle inventory reports etc.
• As Project Manager
• All standard project management activities
• Stakeholder management and communication plans
• Testing schedules and defect prioritization and fixing

Technology & Tools: Salesforce.com, Apex Classes, Triggers, Approval Process, Visualforce Pages .NET Based Integration

Confidential

Solution Architect

Responsibilities:

• Requirement Gathering with business users, understanding the business processes and how they are implemented in the legacy system, prepare Gap Analysis
• Identify Gaps between out of box Salesforce features, business requirements and determine optimum solution features (Leveraging Salesforce.com out of box as much as possible with customization where necessary)
• Determine the complexity of implementation and break it down into user stories
• Implementation of following process
• Pipeline management
• Quoting/Pricing/Products/PriceBooks/
• Proposal Generation using Conga
• Lead Management and Conversion processes
• Account/Contact Management
• Activities/Tasks
• Baseline reports/Dashboards
• Revenue forecasting
• Arrive at test cases to be developed
• Estimation of efforts working with the team based on the complexity
• Participate in CRPs with the business users and Sprint reviews
• Salesforce best practices.
• Document generation using Conga
• Legacy Data Migration Solution
• As Project Manager
• Review and prioritize overall project plan with Client manager and business teams
• Schedule CRPs /Status Reviews and Defects
• Prioritize stories to be worked upon
• Conduct Daily Standup meetings
• Status reports and Communications to all StakeHolders
• Go live Planning.

Technology & Tools: Salesforce.com Sales Cloud, Force.com, Conga Composer, Apex Classes, Apex Triggers, Visualforce Pages, Workflow Rules, Force.com ANT Migration Tool, Force.com Eclipse IDE, Dataloader

Confidential

Solutions Architect and Project Manager

Responsibilities:

• Review requirements with Gaps in out of Box Salesforce.com Credit Split Feature.
• Prepare Project plan and share detailed plans with all Stake holders including project migration plan
• Schedule and Drive Sprint Schedule and Reviews
• Validate test cases with business teams and ensure proper testing is done and defects captured, prioritized and resolved
• Work with Sales Optimizer to ensure their activities are completed
• Overall design document and finalize requirement documentation
• Manage the hand off to the support team

Technology & Tools: Salesforce.com Sales Cloud, Apex Classes, Triggers and Visualforce Pages, Dataloader

Confidential

Responsibilities:

• Drive and Manage Technical POC’s and results.Share the results with management and identify potential business opportunities as a result of the POC’s
• Provide customers with benefits of the changes in the Technology with respect to CRM Applications.

Technology & Tools: Siebel SIA 8.1.1.9 Open UI, CRM Desktop, jDeveloper 11.1.1.6, Siebel Tools

Confidential

Solution Architect

Responsibilities:

• Design deployment of Oracle Enterprise Manager 12c and 11g monitoring solution for all Oracle Stack Applications and non Oracle Stack applications.
• Designing Solutions for Interaction of Enterprise Manager with other Monitoring tools like HPOVO, IBM NetCool.
• Designing Service Level Management for Siebel Communications Applications 8.1.1.4 for effective monitoring of Siebel/Fusion Middleware, AIA, SOA, Oracle OSM, Oracle ASAP Applications.
• Designing keeping in mind security restrictions and network restrictions.
• Driving a team of 15 people to deliver, set up guidelines for design and implementation.
• Stakeholder Expectation and Requirement ManagementShare the results with management and identify potential business opportunities as a result of the POC’s
• Provide customers with benefits of the changes in the Technology with respect to CRM Applications.
• Oracle Enterprise Manager 11g/12c Initiatives driving in the COE Labs and train new resources on these suite of monitoring products
• Prepare Best Practices documents /installation guidelines and proposals for future business prospects.
• Implementation of Oracle Real User Experience Insight Monitoring Tool to monitor Performance of Siebel CRM and EBS Applications in the lab.
• Implement all aspects of monitoring solution and come out with a package proposal to be applied at client locations.

Technology & Tools: Oracle Enterprise Manager 11g/12c, SNMP, Siebel Communications 8.1.1.4, Oracle Enterprise manager 11g /12c Siebel Application Management Packs and other Application Management Packs, Service Level Management design, Unix Shell Scripting, SNMP Plugin Development, Microsoft Visio Professional 2010, Microsoft Project Plan 2010