PROFESSIONAL SUMMARY

• Solutions-oriented professional IT consultant who excelled at managing projects, collaborating with project teams, interfacing with clients, and deploying technology to build successful solutions for clients.
• Motivated achiever with 11 years of significant, progressive experience in Information Technology consulting, focusing on Web-based and client/server-based applications, custom development projects, as well as customization of packaged products; possess sound conceptual and working knowledge on Retail, SCM, Banking, Life Sciences, Healthcare, CRM and Web Security.
• Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives.
• Built credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization.
• Defined and initiated projects, and assigned Project Managers to manage cost, schedule, and performance of component projects, while working to ensure the ultimate success and acceptance of the program.
• Maintained continuous alignment of program scope with strategic business objectives, and made recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.
• Presented periodic Dashboard reports on the current program, future opportunities and client issues to the upper Management.
• Experienced Program Manager who has successfully led large project teams of 25+ people with rich IT experience in all phases of SDLC.
• Acted as a program champion and lead cross-functional core teams.
• Experienced in Utility, Life Sciences, and Financial domains. Skilled in full Systems/Software Development Life Cycle.
• Experienced and managed Global Delivery model projects.
• Strong team building and motivational management skills.
• Creative and dynamic problem solver.
• Excellent written and verbal communication skills.

CORE COMPETENCIES

Project Management: Fishbone Diagrams, Gnatt Charts, PERT
Operating Systems: Windows, Unix (Solaris, HPUX, Linux, AIX).
OOPS Environment: Java 2.0, C++, Python
Web Technologies: HTML, XML, XSLT, JavaScript, Servlets, CORBA, JDBC, JSP, EJB (J2EE), SOAP,
JMS, Web Services, ASP .NET
E-Commerce: EDI, Internet Security, Java Card.
Quality Exposure: SEI CMM Level 5, ISO 9001
Application Server: WebLogic 9.0 and 10, Oracle 9iAS, JBoss 4.0.4
Database: MSSQL Server 6.5, Oracle 10g, iPlanet Directory Server
Other exposures: Microsoft Office 2007, JBuilder 3.2.3., GOF Design Patterns, MS Project
2007, IBM MQ, Biztalk, Siebel 8.0
Testing Tools: Mercury QTP, WebLoad 4.5, JTest
Security: Mod SSL, Open SSL, Netegrity SiteMinder 5.2
Development Tools: JDeveloper, Hibernate, Eclipse 3.1.2
Cryptography: Java Cryptography, RSA, DES.
Configuration Mgmt: Visual Source Safe, PVCS, Subversion.
OOAD Tools: Rational Rose Enterprise Edition, Enterprise Architect 7
Methodologies: Rational Unified Process, AGILE, Lean IT
Internetworking Concepts: SSO, CDSSO, Firewalls, HTTP, HTTPS, SSL, proxy/caching servers

TRAINING & CERTIFICATIONS

• Sun Certified Java™ 2.0 Programmer

PROFESSIONAL EXPERIENCE

Confidential
Thousand Oaks, CA
2009 Jan – Till Date

Senior Program Manager

• Medical Information Application (Med Info App + Dynamic Assembly Engine)
• Slide Management System (SMS)
• Literature Source (Lit Source)
• Prolia™ Launch Activities with Avant Healthcare Marketing
• Webtrends™ Enterprise Customer Intelligence and Analytics
• Compendia Surveillance Systems
• Medical Information Websites (external)
• Managed VPN and TLS for External Business Partners

Roles and Responsibilities Performed:

• Project Management, Architectural Support, Vendor/Supplier Management and Technical Support.
• Examine non-compliant changes made outside the change process; update key members of the Change Approval Board (CAB) and Problem Management and generate informative reports.
• Planned for Budget and Resources for all the projects and programs.
• Designed project control mechanisms to report progress, control change and manage risks.
• Managed the project scope with planning, design, implementation, monitoring, completion, and follow-up.
• Assessed project issues by use of Amgen Standard tool called JIRA and developed solutions to meet productivity, quality and client satisfaction goals and objectives.
• Assisted in technical, financial, and organizational issues by researching issues, providing recommendations and maintaining document archives.
• Ensured the project goals and objects are well understood by the various stakeholders.
• Liaison with department staff, business analysts and team members to obtain their continued input and feedback on the benefits, needs, and issues associated with the project.
• Maintained the master project plan and schedule for assigned projects/tasks.
• Met and exceeded stakeholder needs and expectations which involved balancing the competing demands among:
• Scope, time, cost, and quality.
• Stakeholders with differing needs and expectations.
• Identified requirements (needs) and unidentified requirements (expectations).
• Ensured project work complies with practices, policies and standard operating procedures.
• Scheduled meetings, activities, and related projects and relevant interdepartmental activities.
• As most of the development work is being performed by preferred vendors like IBM, AT & T and EDS (HP); scheduled meetings and status checked every day to stay on top.
• Managed work relationships through motivation, delegation, supervision, team building, conflict management, and other techniques.
• Managed oneself through personal time management, stress management, and other techniques.
• Complex interdependent project plans and schedules.
• Mentored the team members to attain the business goals on every part of the SDLC.
• Produced Dashboard Reports for upper Management.

Confidential
Thousand Oaks, CA
2007 Jan – 2008 December

Senior Project Manager

• Competitive Intelligence Application (CIA)
• Vendor Management Tool (VMT)
• Cumulus Canto (Imagelink) Application
• Archive of Research Knowledge (ARK)
• GBDS Milestone and Assignment Tracking (GMAT)
• Pipeline DB Application
• Team List Management Application (TLM)
• Clinical Trails & Accruals (CTA)
• Request Form Application (RFA)

Roles and Responsibilities Performed:

• Project Management and Technical Architecture.
• Managed project(s) with planning, design, implementation, monitoring, completion, and follow-up.
• Assessed project issues by use of Amgen Standard tool called JIRA and developed solutions to meet productivity, quality and client satisfaction goals and objectives.
• Assisted in technical, financial, and organizational issues by researching issues, providing recommendations and maintaining document archives.
• Maintained, tracked and proposed project budget(s).
• Actively participated in directing the evolution and defining the role of the project with team ramping up and down due to business needs.
• Ensured the project goals and objects are well understood by the various stakeholders.
• Liaison with department staff, team leaders and members to obtain their continued input and feedback on the benefits, needs, and issues associated with the project.
• Maintained the master project plan and schedule for assigned projects/tasks.
• Provided department management with project management support on an as needed basis.
• Ensured project work complies with practices, policies and standard operating procedures.
• Scheduled meetings, activities, and related projects and relevant interdepartmental activities.
• As most of the development work is being performed by offshore teams; scheduled meetings and status checked every day to stay on top.

Confidential
Thousand Oaks, CA
2006 March – 2008 August

Project Manager and Technical Architect

Performance Training and Management System (PTMS)

Amgen Inc. a research based biotechnology company operates in highly competitive market. Amgen identified an opportunity to refine and enhance the sales and behavior skills of its account managers which are considered critical to the strong relationships based on client and best practice research. The company was aware that skills training – without clear expectations and ongoing coaching linked to real business opportunities – had low effectiveness rate. Cognizant built Performance Training and Management System to provide cohesive, integrated skills development and coaching. The system takes a science-based approach to people development – leveraging consistent, supported by an automated, well orchestrated tracking system. The PTMS includes practical tools for assessments, goal settings, feedback, and developmental activities; and provides user-friendly interface that allows sales managers and trainers to complete critical tasks efficiently and capture timely data for decision making. Since the project’s implementation in Jan 2007, the number of managers delivering coaching to their team members on regular basis has increased by 36 percent.
The system has extended the grid environment to mobile and embedded devices, allowing mobile workers to access enterprise data even in the absence of a network connection. Wireless connections are not always possible because mobile sales force may be in an environment that does not have wireless coverage. Often it is not practical to use a persistent wireless connection because applications do not have a real time data access requirement to justify the costs of communications. There are situations where a wireless connection is not desirable because the very presence of a wireless connection could compromise an application or a user’s security. The data synchronization, data integrity and security have been incorporated into the Oracle 10g Lite implementation.
This project won the prestigious American Society for Training and Development (ASTD) for excellence in Performance Management.

Roles and Responsibilities Performed:

• This is a large multi-Tier application developed in J2EE Technologies and Apache Struts Framework and performed the following activities:
• Designed the overall architecture/database and job delegation to the offshore.
• Coordinated and Monitored the daily activities of the team
• Resolved & Prioritized project issues with ad hoc requests from the clients
• Interacted with business users and Subject matter experts
• Requirement Clarification, Change Request Management
• Reporting weekly project status and providing input for management status
• Review meetings, presenting regular metrics
• Managed contingencies and Risk Mitigation
• Assisted in User Acceptance Testing
• Ensured success of the delivery to the Business by having checkpoints/milestone assessments
• Managed Schedule and Resources
• Prototype design with compete validations.
• Preparation of functional specification and detailed design document.

Environment: JSP, Servlets, Taglibs, Apache Struts 2.0, J2EE Design Patterns, WebLogic 8.1 SP4, Iplanet
Web Server 6.1 SP5, Macromedia Flash 2004, Visual Basic 2005, C#, XML based Flash
Graphs, AJAX, Oracle 10g, Oracle 10g R2 Lite, Informatica 7.1.4, J-Integra Java
implementation of Microsoft DCOM for Exchange Server.

Confidential
Thousand Oaks, CA
2005 October – 2006 February

Project Manager and Technical Architect

EDMS – LMS Integration Tool

The current version of Learning Management System (LMS) at Amgen does not have the capability to handle revisions for a learning activity. In order to handle revisions, it was decided that each revision would be inserted as new learning activity. Because of the frequency of the revisions, Amgen wants to have an automated way to integrate the EDMS (Enterprise Document Management Systems) and LMS by which the updated document information in EDMS will be used to create new learning activities.

Roles and Responsibilities:

• This is a small 2-Tier application developed in ASP.
• Performed the following responsibilities:
• Coordinating and Monitoring the daily activities of the team
• Resolving issues and ad hoc requests
• Interaction with business users and Subject matter experts
• Requirement Clarification, Change Request Management
• Reporting weekly project status and providing input for management status
• Review meetings, presenting regular metrics
• Managed identified risks
• Assisted in User Acceptance Testing
• Ensured success of the delivery to the Business by having checkpoints/milestone assessments
• Managing Schedule and Resources
• Prototype design with compete validations.
• Preparation of functional specification and detailed design document.
• Developed DT, OQ, IQ and PQ scripts

Environment: IIS 6.0, Windows Advanced Server 2003, Oracle 9i and ASP.

Confidential
(Chicago, Toronto, Los Angeles, Vancouver, Surrey, Vancouver, Mississauga)
2004 August – 2005 September

Project Manager and Technical Architect

Confidential

Currently, working on the FiNACLE™ 7.1.2 Core Banking product implementation for the State Bank Of India, overseas branches in 14 countries in their expansion worldwide. The implementation involves three phases and we have completed phase one successfully. My role involves the implementation of the product, system maintenance and solving business implication for the bank.

Implementation: The system study has been done prior to the implementation on the old system and business model. The business model in USA is molded into the FiNACLE Application while implementing and customizing the product to suit the needs and necessities of the bank.

Roles and Responsibilities Performed:

• Managed data migration activities for the clients on prescribed formats.
• Delegated customization requirements to the onsite team. Guided the team to prepare the program specification. Most of the customization is done onsite at the client location.
• Maintained bank’s portfolios, products into the system and parameter setup in the system as per the business process document (BPD). This is mostly done using the upload facility provided in the Finacle Application.
• Anti-Money Laundering, Office of Foreign Assets Control configurations and customizations.
• Liaison with Vendors to configure CITRIX farms and perform remote server administration.
• Most importantly, co-ordination between teams across the time zones of the world. Managed real time problem solving and solutions for the clients.
• Helped design and configuration of fail over mechanisms. Firewalls and Intrusion Detection configurations.
• The disaster recovery planning and mechanisms for contingencies.
• Configured IBM MQ to send SWIFT messages.

Confidential
Bangalore, India
2004 May – 2004 July

Project Lead and Technical Consultant

FiNACLE ™ Online Services 7.0 Implementation

Roles and Responsibilities Performed:

• Collaborated with client team to define corporate strategy based on business goals and strategic initiatives; developed creative and profitable solutions for the client.
• Administered organization-wide needs-assessment; identified critical training needs and requirements.
• Oversaw software platform design and custom solution delivery for the bank.
• Defined and directed project goals, objectives, critical success factors, milestones, and risks.
• Communicated detailed product knowledge to support consulting engagements in using SOAP, JMS and WSDL for the distributed applications.
• Developed code samples in UDDI, WSDL and SOAP to interact with the remote applications and computers. Worked in reducing the bandwidth utilization techniques in Web Applications.
• The Internet Banking Application communicates with the Core Banking Application via the use of HTTP. The Core Banking Application being in C++ & Java, the use of RPC is relegated to provide the use of SOAP (XML Based for EDI) on the HTTP. The financial application data has been effectively interchanged across cross platform based applications
• Collaborated with customers, partners, and internal constituencies to ensure successful implementation of solutions; mentored and assisted associate services staff

Confidential, India
2002 July – 2004 April

Project Lead and Technical Architect

FiNACLE ™
Developed Enterprise Banking Application for the Banking Business Unit in Infosys. My roles and responsibilities include design of new modules, managing the team as a Project Leader, Implementation of the product at client site, client demos and interaction with the client.

As a whole, the projects were done as part of development and continued improvement of FiNACLE, Infosys’s enterprise banking product and addition of new modules to FiNACLE. I was primarily involved in managing the development of an online J2EE driven web based module called FiNACLE Online Services and FiNACLE at Branch, which is on the lines of the ATM technology. The product enhancements are designed for scalability. The service oriented architectural approach is followed to provide loose coupling between business layers.

Roles and Responsibilities:

• Enhanced the FiNACLE Core Banking product to internet-based product for scalability and flexibility.

Have performed the following:

• Designed and Developed SB/CC/CA/OD Account Opening
• As a Subject Matter Expert, mentored teams to design and develop
• Loans Payoff
• Charging Off of Loans
• Recovery and Reversal of Charged Loans
• Loans Assessment
• Loans Waiver and Interest
• Imposition of General Charges
• Line of Credits, Real Estate Loans, etc.

Environment: Proprietary C Application Server, HP, AIX, Oracle 9i, J2EE, Java, JSP, C++, ORB

Confidential
London, United Kingdom
2001 November – 2002 June

Team Lead and Programmer Analyst

Ulysses

Transco is a leading gas transportation and distribution company in UK. Ulysses is the project undertaken by Transco to align its business process and requirements with the future of their business direction. After the project completion, replacement of telemetry infrastructure and a suite of enterprise applications utilizing the state of the art technology is expected to be in place, providing System Operation of Transco with an integrated set of tools improving their analysis, decision making, manpower utilization, training etc.

Roles and Responsibilities Performed:

• Promoted as a Team Leader, I was primarily responsible for designing the security architecture for the TRANSCO. Rational Unified Process framework has been followed.
• Developed expertise on Netegrity SiteMinder for implementation by the client.
• The roles and responsibilities, access permissions (both user level and role level) are designed and configured.
• Designing interfaces for SiteMinder with the main Ulysses J2EE application that is having many modules like MIS, CRM, Billing, EBPP, log, etc. was one of the primary tasks.
• iPlanet directory server (LDAP) interface facility designed and configured for SiteMinder.
• The Single-Sign On functionality provided in SiteMinder is used for integrating multiple applications.

Environment: Oracle 9iAS, Servlets /JSPs /JDBC, Oracle 9i Database, Java Mail API, Windows 2000,
Red Hat LINUX 6.2, Sun Solaris and HP-UX, Netegrity SiteMinder 4.6, ILOG G2 View, Oracle JDeveloper 3.2.3, UML and Rational Unified Process

Confidential
USA
2001 July – 2001 October

Module Lead and Analyst

Shipment Tracking System Overview

This project is a Call Management System for the core billing Application. The purpose of this project is to develop an automated system that aids the user in tracking and monitoring the status of Calls logged in by the agency and to be resolved by the Organization.

Roles and Responsibilities Performed:

• Designed and developed the system based on MVC Pattern.
• Collaborated with client and Subject Matter Experts to identify implementation objectives and goals.
• Managed technical platform implementations and integration with third-party software.
• Developed and delivered professional platform and software demonstrations.
• Earned highest customer-satisfaction rating of all implementation engineers.

Environment: WebLogic 6.0, Servlets /JSPs /JDBC, Oracle 8i Database, Java Mail API, Windows 2000,
Rational Rose 2000

Confidential
Henron, Virginia, US
2001 February – 2001 June

Analyst and Lead developer

Credit Card Interface for Banner

The Credit Card Payment Interface System acts on the existing Banner Database. Banner is a tool for maintaining and servicing billing components of TNPC. This application is web-based application, which can be accessed through the Intranet and Internet.

Roles and Responsibilities Performed:

• Organized and managed rollout of system to initial deployment location.
• Remotely integrated all issues, code fixes, and releases into deployment.
• Organized and delivered all end-user training.
• Managed team of 2 through development and system integration testing.
• Oversaw quality assurance of all custom applications and interfaces.
• Contributed to development effort and served as key technical resource in Cryptography and handling Secured data using DES with Verisign.

Environment: Apache & Tomcat, Servlets /JSPs /JDBC, Oracle 8i Database, Windows NT &
Unix (Sun Solaris, AIX), SSL

Confidential
Henron, Virginia, US
2000 September – 2001 January

Analyst and Developer

NORMAN - II
This project deals with the Consumption, Bill Payments and Bill Collections. It helps the CSR to build a Product Offer for the Customer and sell the same. The CSR has to do adjustments, deposits and bill collection through cheque and credit cards. All this process is provided a web interface to handle this vast situation

Roles and Responsibilities Performed:

• Diagnosed and resolved client technical problems and system conflicts.
• Excelled at troubleshooting and configuration of Internet software products.
• Trained and supervised new hires.

Environment: Apache & Tomcat, Servlets /JSPs /JDBC, Oracle 8i Database, Windows NT &
Unix (Solaris, AIX)

Confidential
Henron, Virginia, US
2000 May – 2000 August

Developer

Customer Concern Tracking System

TNPC is a retail (Deregulated) utility company-serving customers in multiple states. TNPC supply gas and electric services to Ohio state through the local distribution companies (LDC’s). TNPC intend to provide a web site for the two state government agencies, which overlook the customer complaints, which they receive. The two government agencies are:

• Public Utility Commission of OHIO (PUCO)
• Office of the Consumer Council (OCC)

The above two agencies receive complaints from the customers of Ohio state for whom the TNPC supplying either power and/or gas. TNPC is obligated to respond to these two agencies for all the complaints received by the two agencies by way either correcting or replying suitably, which effectively close all the complaints

Roles and Responsibilities Performed:

• Configured SSL for Apache Web Server and Tomcat.
• Taken the additional responsibilities of managing team reviews for code releases.
• Oversaw quality assurance of code releases; researched and resolved issues.
• Deployed technologies using Mod SSL and Open SSL.

Environment: Apache & Tomcat, Servlets /JSPs /JDBC, Oracle 7.3 Database, Windows NT &
Unix (Solaris, AIX), SSL, HTML, JSP, JavaScript

Confidential
San Jose, CA
1999 July – 2000 April

Developer

iSharp Billing System

The project includes creating various design Formats in which informatics about the architecture of the Billing System will be captured on site. The project includes 3-analysis phase’s viz. Object Modeling, Dynamic Modeling and Functional Modeling and two design phases viz. System Design and Object design. Develop instructional software on Database Design and implementation on Oracle 8i.

Roles and Responsibilities Performed:

• Primary role was to develop web based Generic Billing Component System. The purpose of this project is to develop an automated system that aids the user in tracking and monitoring the status of Services and invoices. Mails are sent to the Customer and Sales Person if there is any modification regarding tax structure, discounts, etc.
• The project involves extensive research on various usages of services provided to the Client. This system was built on the three-tier architecture.

Environment: Apache WebServer, Solaris / Sun Sparc, J2EE Framework, Oracle 8i, HTML/JavaScript,
JSP, Servlets

EDUCATION

• Bachelor of Engineering in Electronics and Communication