CANDIDATE SUMMARY:

• An organized, creative and innovative Scrum Master with intense experience with strong leadership and problem analysis skills proven in high - pressure environments (Health Care, Finance, Retail/E-Commerce Industry and Federal Projects).
• Experienced in application upgrade and “big-budget” implementation projects that ranged from $1-10 million.
• Detail-oriented with the ability to adapt and learn quickly while demonstrating strong organizational skills.
• Mentored and helped other Scrum Masters to excel in their projects.
• Exceptional hands-on senior level project management skills with talent for establishing and communicating vision, motivating and empowering teams to achieve remarkable sustainable results.
• Expertise in Stages of Team Formation: Forming, Storming, Norming, and Performing model of group development.
• Ensured that the sprint was safeguarded from potential scope change caused by product owner removing or adding a pbi mid sprint. Adding or eliminating a pbi in the middle of production creates a positive/negative spike in burndown chart, which could potentially harm the team’s performance.
• Demonstrated conflict resolution techniques when faced with disagreements between team and followed up to ensure all members were heard and satisfied so issues weren’t repeated.
• Prepared and directed the team on what pertinent details were needed to guarantee stories met the DOD and DOR before being pulled into sprint or presented in demo.
• Expertise in transformation and transitioning teams from waterfall to agile methodologies.
• Sensational ability to guide Agile/Scrum projects, develop solutions/services that meet and exceed client expectations.
• Ran an admixture of Scrum, ScrumBan, and KanBan modalities which are often augmented by Jira administration, training teams, product owners, and other scrum masters on Agile best practices.
• Proficiently guided teams of all maturity levels through the Scrum ceremonies: Daily Scrum, Sprint Planning, Sprint Review, and Sprint Retrospective.
• Extensive business knowledge and customization experience on various salesforce.com standard Objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards. Interacted with various Business user groups and partners for Requirement gathering for Salesforce.com implementation.
• Advised product owner on how to create, manage, refine, and prioritize backlog items using story-mapping and opportunity canvas.
• Took direct responsibility for success in regulatory compliance outcomes of the BSA/Anti-Money Laundering Program, fraud, leveraging in-depth regulatory knowledge, craft, and experience.
• Well versed in mediating the general diversity of goals/expectations between the development team (high technical quality) and the product owner (more features).
• Empowered the team to be confident in making hard decisions when put under pressure or faced with a dilemma on who can write user stories, should spike or bug be story-pointed or not, or the difference between a bug and a defect.
• Created reports in JIRA, Rally, and Tableau based on business needs and previous sprint results in order to improve team.
• Acted as JIRA and Confluence administrator in multiple projects.

TECHNICAL SKILLS:

Agile (Scrum, XP, Lean, SAFe) and Waterfall, Rational Clear Quest, Requisite Pro, Clear Case, Clear Quest, MS Office Suite (MS Project, MS Visio, Excel, etc.), Office 360, MS SQL server, MS Access, NOSQL, SyBase, Cassandra, DB2, Rational Test Manager, Load Runner, Quick Test Professional, JIRA, Agile Central (Rally), TFS and VersionOne, BigData Hadoop, MapReduce, HDFS, Hive, Salesforce

CHRONOLOGICAL EXPERIENCE:

Sr. Scrum Master

Confidential, St Paul, MN

Responsibilities:

• Performed as a Scrum Master for 4 simultaneous teams.
• Expertly guided teams through the Scrum ceremonies: Daily Scrum, Sprint Planning, Sprint Review, and Sprint Retrospective.
• Conducted sprint refinement and planning sessions.
• Provided Agile Training and developed supplemental processes to aid the improvement of sprint velocity.
• Collaborated and ensured stakeholders representation on cross-functional business opportunities.
• Facilitate 2-week sprint cycles and coached the development team in use of incremental delivery methodology to automate the testing and to provide continuous delivery.
• Taught the team to collaborate with other scrum teams following the SAFe framework.
• Worked with the Scrum team to identify the bottlenecks and to remove the impediments and increase the velocity of product delivery.
• Increased sprint velocity by 40% by implementing concrete definitions of done for each sprint cycle.
• Helped assure the team follows the Scrum and Scaled Agile Framework processes.
• Made sure that sprint participants understood their roles and assignments.
• Coached and established 4 new Scrum teams.
• Proficiently guided teams of all maturity levels through the Scrum ceremonies: Daily Scrum, Sprint Planning, Sprint Review, and Sprint Retrospective.
• Used different techniques, and found new games each sprint to make every retrospective unique and interesting
• Tracked burndowns/burnups throughout the sprint and release.
• Facilitated planning poker to estimate story sizes, helped product owner and development team with frequent backlog refinement sessions and protected sprints from scope creep.
• Advised product owner on how to create, manage, refine and prioritize backlog items using story-mapping and opportunity canvas.
• Expertise in Stages of Team Formation: Forming, Storming, Norming and Performing model of group development.
• Used normalized estimating to help the program estimate larger features and epics.
• Facilitated preparation/readiness for release planning and inspect and adapt ceremonies.
• Removed impediments affecting the teams.
• Coached the product owners in understanding and practicing agility.
• Coordinated all phases of the project life-cycle, including requirements gathering and analysis, budgeting and planning, design, development, testing, and implementation.

Environment: SAFe, Agile Central (Rally), Confluence, BigData, Hadoop, Hive, MapReduce, Cassandra, HDFS

Scrum Master

Confidential, Charlotte, NC

Responsibilities:

• Actively participated in any required corporate and business line training in these areas as well.
• Enabled improvement in team delivery commitments and capacity planning for sprints by identifying & tracking hidden tasks that increased customer satisfaction.
• Conducted Scrum Daily standup, Product backlog, Sprint Planning, Sprint Review & Sprint Retrospective meetings.
• Determined the team capacity (velocity) from historical data.
• Created structure user stories and corresponding activities (tasks).
• Facilitated agile adoption Retrospective for the organization with the leadership and guided teams with outcome resulting in enhanced performance.
• Successfully guided three development teams through transition from waterfall to agile development.
• Coached team members on agile processes and facilitated planning meetings and retrospectives. Maintained task board and produced daily burndown charts.
• Removed impediments and protected team members from interruptions and distractions to maximize productivity. Encouraged and implemented process improvements. Created team-building opportunities
• Worked closely with Product Owners, coordinating product backlog grooming and story estimation.
• Conducting reviews with subject matter experts on the various deliverables for each phase of the project to ensure the quality deliverables for the project.
• Coordinating with architectural groups to get the architectural direction/approvals on the design solution identified for the project.
• Communicated relevant findings in a simple and easily understandable way for non-technical and executive audiences.

Environment: MS Office, Agile Scrum, VersionOne, TDD, ServiceNow Eureka

Scrum Master

Confidential, Rochester, MN

Responsibilities:

• Responsible for identifying potential roadblocks ahead of time and discussing them with the teams, ensuring project delivery is undisturbed.
• Guiding the teams on how to have transparent communications and be as self-organizing as possible.
• Removing impediments when needed or guiding the teams on how to remove impediments.
• Expertly guided teams through the Scrum ceremonies: Daily Scrum, Sprint Planning, Sprint Review, and Sprint Retrospective.
• Enacted change and continuous improvement increasing the productivity of Scrum teams by 16% and the quality of deliverables by 22%.
• Empowered teams to self-organize and grow cross-functionality.
• Protected teams from over-commitment, managed backlog, prioritized resolution of defects/bugs as evidenced by the on-time delivery of 33 major initiatives.
• Met goal of addressing and resolving issues within 24 hours.
• Manage the lifecycle of code development, from ideation to sprints to deployment.
• Coordinated and managed code releases and shared APIs with other IT groups.
• Communicated with other management, engineers, product managers and support specialists on product issues.
• Setup retrospectives, sprint reviews and sprint planning sessions.
• Shielding the teams from interruptions during the sprint.
• Walked Scrum teams through the estimation process by story point.
• Encouraged collaboration between the Scrum team and product owner.
• Facilitated the breaking-down of epics into user practice using (INVEST format) and handled requirements churn.
• Maintained transparency by information radiators such as burndown down chart, velocity chart, team health board, days left in sprint, and Nikiniko calendar.
• Held expertise in facilitating workshops for the prioritization and estimation of user stories using techniques such as MoSCoW, KANO, planning poker and t-shirt sizing.

Environment: Agile Scrum, Office 360, TFS, SAFe

QA Manager/Sr. Scrum Master

Confidential, MN

Responsibilities:

• Helped assure the team follows the Scrum and Scaled Agile Framework processes.
• Managed implementation of salesforce.com applications like the Sales, Marketing, Service and Support Modules.
• Worked closely with Salesforce architects and Product owners on Salesforce implementation for multiple projects.
• Spearheaded change throughout the organization to maximize benefit of Agile practices.
• Guided and coached the Scrum Team on how to get the most out of self-organization.
• Mentored the Scrum Team to develop high-value products using the Agile/Scrum frameworks.
• Assessed the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization.
• Coordinated sprint planning, lead daily scrums, coordinate each sprint review and participate in Agile Release Train planning sessions.
• Made sure that sprint participants understand their roles and assignments.
• Assured that all aspects of Rally, the SAFe software portfolio management tools are promptly updated for each scrum team.
• Helped the team meet their Program Increment objectives for all features committed to project.
• Programmed increment planning through solid execution of each of the Program Increment Sprints.
• Helped the team meet their daily and iteration objectives, including working to remove impediments and communicating with other teams.
• Continuously facilitated team process improvement.
• Coordinated solution implementation and delivery with other Scrum Masters on the Release Train.
• Helped foster Agile code quality practices, including providing guidance to assist the teams in constantly improving code quality.
• Promptly updated the leadership through participation in the Scrum of Scrum meetings.
• Coordinated team efforts under architectural and portfolio governance, system level integration and the biweekly System Demo.
• Used normalized estimating to help the program estimate larger features and epics.
• Facilitated preparation and readiness for release planning and Inspect and Adapt ceremonies.

Environment: Agile Scrum, SAFe, Salesforce, SOAP API, REST API, MS Visio, VersionOne, SAS, Tableau, Office 360, BigData, Hadoop, Hive, MapReduce, HDFS

QA Project Manager/Scrum Master

Confidential, Richfield, MN

Responsibilities:

• Proficiently guided teams through the Scrum ceremonies: Daily Scrum, Sprint Planning, Sprint Review, and Sprint Retrospective.
• Acted as a stand in Project manager in various eCommerce/Web technical engineering projects.
• Selected different types of retrospectives to keep it stimulating- one truth and two lies, star, mad-sad-glad, express yourself.
• Executed Scrum events at an enterprise-wide level by organizing Communities of Practice (CoPs), Scrum of Scrums, EAT, and Meta Scrum Meetings.
• Facilitated meetings for quarterly planning, next quarter planning, next quarter prediction.
• Worked closely with Salesforce architects and Product owners on Salesforce implementation.
• Created different Reports and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured different Reports for different user profiles based on the organization's requirement.
• Extensive business knowledge and customization experience on various salesforce.com standard Objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.
• Managed integration of salesforce.com applications with third party systems using SOAP API, REST API, REST Callouts and Salesforce Connect. Experience in implementation of salesforce.com applications like the Sales, Marketing, Service and Support Modules.
• Educated team from waterfall background to accept the benefits of agile frameworks/SDLC agile transformation.
• Fostered the 5 stages of group development and used it to evaluate, inspect, and record how my team blossomed over time (Tuckman model): Forming, Storming, Norming, and Performing.
• Lead a new team towards a self-sustainable and empowered model.
• Conducted a “Team Working Agreement” to safeguard the team against unfair treatment, expectations, or responsibilities.
• Tackled onshore offshore coordination between teams in India, USA and Philippine’s.
• Coordinated onshore offshore handover using GIT by keeping branch current and pushing code to branch from local.
• ServiceNow: Creation of Incidents (CI), Release (REL), Change Request(CR), Tasks, Conflicts, Impacted.
• Adapted to the challenges of working with a diverse vendor team where PM and development team had a PO employed by Confidential while their SM was an independent contractor.
• Trained team on contrasts between DOD and DOR, as well as US and PBI’s. (US should be small enough to finish within sprint).
• Prepared and directed the team on what pertinent details were needed to guarantee stories met the definition of done and definition of ready in epic/user story level.
• Utilized JIRA filters to efficiently find issues and pinpoint specific backlog items or bugs: Blocker Filter, Created vs. Resolved, Bug Backlog, Bug Kanban.
• Displayed updated JIRA charts as information radiators to maintain transparency, promote collaboration, honor/praise valued work, and keep the team focused on what needs immediate attention.
• Tracked burndown chart throughout sprints so team could see amount of work remaining as well as clearly visualize/highlight issues, act fast, and resolve them in order to complete work in time.
• Supported cross-functionality by easily incorporating feedback, eliminating email chains, and merging documents through collaborative editing, commenting, and sharing instantly on Confluence.
• Updated the teams Confluence page according to quarter and sprint.
• Onboarded new team members and trained them how to access JIRA, Confluence, HipChat, Bitbucket/Stash, Jenkins, Sonar, Artifactory, PPM.
• Managed JIRA: starting/closing sprints, creating end of sprint reports, creating capacity vs. availability of team hours before sprints starts.
• Deep dived into eCommerce technology stack.
• Provided higher management visibility of progress according to their needs in JIRA by creating control chart to see end-to-end lifecycle of epic, story, task.
• Managed PPM vs. JIRA time sheet with reflection on burndown/burnup chart.
• Instructed team to populate fields in JIRA while in user stories that are mandatory.
• Created matrix to assess performance- Starting Velocity vs. Ending Velocity, Sprint Health, Carry Over Percentage, Committed vs. Completed Work, Sprint Report, Timesheet, Cumulative Flow Diagram, Control Chart-Task and Story Level, Epic Burndown, Version Report.

Environment: Scrum@Scale, Salesforce, JIRA, Confluence, Hip Chat, Bit Bucket/Stash, Jenkins, Sonar

Sr. QA Analyst

Confidential, Columbus, OH

Responsibilities:

• Helped ensure the team follows the Scrum and Scaled Agile Framework processes.
• Coordinate sprint planning, lead daily scrums, coordinate each sprint review and participated in Agile Release Train planning sessions.
• Undertake direct responsibility for success in regulatory compliance outcomes of the BSA/Anti-Money Laundering Program, leveraging in-depth regulatory knowledge, craft, and experience.
• Coordinated solution implementation and delivery with other Scrum Masters on the Release Train.
• Helped foster Agile code quality practices, including providing guidance to assist the teams in constantly improving code quality.
• Helped leadership get informed through participation in the Scrum of Scrum meetings.
• Made sure that sprint participants understand their roles and assignments.
• Assured that all aspects of Rally, and software portfolio management tools were promptly updated for each Scrum team.
• Guided the team in meeting their program increment objectives for all features committed to during sprint.
• Helped with increment planning through solid execution of each of the program increment sprints.
• Supported the team meet their daily and iteration objectives, including working to remove impediments and communicating with other teams.
• Assured that all aspects of Rally, software portfolio management tool used by, are promptly updated for each Scrum team.
• Educated team on continuous process improvement.

Environment: Office 360, Rally, Agile