CAREER SUMMARY:

Highly motivated, results oriented PMP, CSM and ITIL trained/certified project management professional with 15 plus years of progressive industry experience managing small to large scale projects, with a proven track record of on time and on budget project delivery in highly complex environments in both the public and private sector. Strong technical and business qualifications with hands - on experience in managing projects through full SDLC and project management life cycle. Possess a solid working knowledge of delivering projects in managed services and onshore/offshore-shore delivery model including a multivendor scenario.

CORE COMPETENCIES:

• Project & Program Management
• SDLC methodologies
• Risk management
• Project scheduling
• Scope management
• PMI methodology
• Waterfall/Agile Methodology
• ITILv3 framework
• Conflict management
• Problem solving
• Needs analysis
• Vendor management
• Cross-functional team building and leadership
• Change management
• Resource management
• Coaching/mentoring
• Decision making
• Process improvement
• Effective communication
• Project tracking/reporting
• Quality management
• Tactical/strategic planning
• Project budget management
• Contract Negotiation
• Analytical thinking

TECHNICAL SKILLS:

Business Tools: MS Project, Clarity, Plainview, Visio, Rational Rose, Rational Robot, Power Point, JIRA.

SDLC Methodologies: PMI/PMP (PMBOK) Certified, Agile Software Development (CSM - Certified Scrum Master), Waterfall, RUP, Blueprint, SDLC, ACT1, PACE, DevOps Waterfall, Agile, Scrum, RAD, Rational Unified Process

Languages: ASP.NET, SQL, C#, Ajax, Java, C++, VB.NET, PHP, J2EE, Java Script, XML SQL, ABAP/4, Focus, SQL, Visual Basic, JAVA, HTML

Databases: MS SQL, MS Access, MySQL, Oracle, PL/SQL, DB2.

Software: Siebel, SAP, JD Edwards, PeopleSoft, Pega, Oracle Financials, Pivotal, BAAN, TriZetto (QNXT, Facets, Care Advance), EMR/HER Applications (AllScripts, GE, eClinical Works), Informatica, Web logic, Clarity Open View, NIKU, Cognos BI Tools Trained and Certified, Erwin 211, ISPF/TSO, MS Office Suite (Project, Word, Excel, Power point, Access and Visio), Lotus Notes, Exceed, (NAS/NAB), SharePoint, etc.…

Hardware: HP, Sun, IBM MF, AS/400, IBM PC, Apple.

Operating Systems: LINUX, CENTOS, J2EE, Window NT, Open VMS, SAP, OS/2, DOS, UNIX (SUN Solaris, AS/400, HP/UX).

EXPERIENCE:

Confidential, Los Angeles, CA

Project Manager - PMO

Responsibilities:

• Project managed multiple tracks (HR and Payroll) of work for ORACLE Financials national program.
• Responsibilities included but limited to gathering business and technical requirements, developing a detail consolidated technical project plan, project tracking (tasks and deliverables), resource management in a matrix environment, project reporting (executive, weekly, PMO) status, and vendor management.
• Projects managed the new patient portal track of as a part of an Allscripts EMR upgrade.

Confidential, Seattle, WA

Sr. Project Manager

Responsibilities:

• Responsible for multiple engagements; ensured timely implementation of Confidential and Confidential transcription solution, while managing a $10M plus portfolio of active projects.
• Successfully managed an enterprise wide large 16000 user Confidential upgrade for Veterans Administration.
• Project managed a Confidential for a user base 2000 users for the Veterans Administration.

Confidential, Los Angeles, CA

Sr. Project Manager

Responsibilities:

• Successfully led and managed a small development team of 9 in cloud based BI Analytical project for a small product company specializing BI analytical software solutions.
• Worked within a very dynamic fast paced environment, utilizing Agile to manage the development work.
• Managed and delivered on time within budget, 7 out of 15 tracks of a $3.2M, 7 month, 30 + enterprise wide QNXT 4.3 to 5.2 upgrade for large healthcare payer client.
• Responsible all aspects of the project (i.e. project artifacts, status reporting, presentations to SLT, QA, UAT testing,, change management. etc..)
• Worked within a highly matrixed vendor dominant environment utilizing such tools and methodologies as Waterfall, Clarity, MS Project, MS Office, SharePoint, etc.
• Successfully rescued a troubled $1.8M portal enhancement project for a large automotive maker that was treading RED for several months.
• After applying standard project best practice (Risk/Issue Management, Communication, Resource Management, Status Reporting, etc...), introducing and executing a rigid Agile methodology with daily SCRUMS while utilizing best practices and tools enable the project team to turnaround the project and bring it back on track and within budget.

Confidential, Seattle WA

Technical Project Manager

Responsibilities:

• Led and managed the successful implementation of a 5 month large trading platform solution suite.
• After the implementation, I was ask to assume the role as the EDI project manager/team lead and continued to manage the day to day operations of a small team of 7 developers, business analysts and testers.
• Responsible for several implementations of EDI, Encounter, RRM and Population Management solutions to clients.
• Budgets ranged from $100K to $1.5M with various durations.
• Proactively identified risks by regularly conducting risk assessments and effectively managed them by creating mitigation plan to reduce the overall impact on the project.
• Efficiently managed scope creep by ensuring proper scope documentation, confirming all stakeholders clearly understood the scope boundaries, setting expectations upfront about the impact of scope creep on the project and enforcing a thorough change control process for any necessary scope changes.
• Ensured the project team complied with all the project specific standards and processes as defined by the clients PMO.

Confidential, Los Angeles, CA

Sr. Project Manager

Responsibilities:

• Project managed the development and implementation phases for the RCM and Care Management tracks of work for a large AllScripts upgrade program for a large east coast based healthcare provider. Worked with onshore and offshore teams to bring project back on track and stay within budget and timelines.
• Identified and developed project KPI for tracking and reporting. This helped the entire project to be on track and 5% under budget meeting the quality tolerance thresholds.
• Efficiently managed 75+ resources across different project tracks within the enterprise wide FACETS claims systems conversion and upgrade. .
• Created and presented status reports to Director and VP level IT and Business executives through weekly enterprise executive dashboard and steering committee meetings.
• Project managed a portfolio of medium to large infrastructure related projects.
• Mentored and coached junior project managers in various project management areas.

Confidential, Pasadena. CA

Technical Project Manager

Responsibilities:

• Managed a 2.1M BI and Data Warehouse consolidation project within the Business Analytics and Innovation departments for Confidential .
• Led a project team from conception to execution of an integrated application build with new operational design policies
• Identified and consolidated all databases on production support and transitioned them to a single shared platform; developed best practices and policies for a standard support system.

Confidential, Los Angeles. CA

Sr. Project Manager

Responsibilities:

• Managed a large 11 month member portal upgrade project for a large financial client. Worked in highly matrixed environment using a Waterfall project management mythology, while utilizing such tools as MS Office (Word, Vision, Excel, and PowerPoint) MS Project.
• Managed multiple infrastructure, software upgrade, and supply chain projects for a large insurance organization.
• Responsible for vendor management, staffing, budgets, project plan, project timeline, reporting, integration, testing,, and support.
• Managed 37 consultants in a $2.3M highly matrix multi track program, for a FACET based system conversion project for large healthcare insurance carrier. Responsibilities but not limited to staffing, vendor contract negotiation, project budgets, project time lines, managing steering committees meeting, status reporting, presentation to SLT, escalations and overall health of the program.
• Utilizing a waterfall methodologies and MS Office (Word, Vision, Excel, PowerPoint, MS Project)

Confidential, Oakland, CA

Project Manager - PMO

Responsibilities:

• Responsible for leading complex projects across business and IT teams in a highly matrix and political environment.
• Partnered with HealthCare coverage professionals to provide meaningful program and vendor management aligned with company goals and vision for expansion.
• Managed a $11.7M regulatory and compliance Confidential project from concept to deployment for both Health Plan and Care Delivery; team consisted of 27 FTEs and 11 consultants with a total project budget of $11.7M.
• Supervised a 20 person cross-functional team through development and deployment of smart desktops to 600 call center agents.

Confidential, Cypress, CA

Principal Project Manager

Responsibilities:

• Responsible for managing a multimillion-dollar portfolio of projects including Operational Management, Application Development and Maintenance while supporting Claims, and Providers as part of Fortune 500 healthcare company providing health plans to over 3 million members.
• Acted as liaison between IT and business leadership to execute $18M+ portfolio of projects in Health Plan Operations.
• Recruited high performing team of 29 resources that delivered 35% more projects while reducing budgets by 20% and by increasing project on time delivery by 40%.
• Managed 3 technical support teams that provided production support for PPO, HMO and Claims processing application, over 65 employees.

Confidential, Hartford, CT

Sr. Project Manager

Responsibilities:

• Managed the daily operations of sales and call center applications; implemented system upgrade/maintenance through notably executed program management development and improving inter-departmental processes.
• Managed staff of 28 developers, business analysts, DBAs, and systems administrators with a departmental budget and project portfolio budget of $20M+ plus.
• Managed the production support team of the existing Siebel 6.0.2 environment with over 24 interfaces, 1800 customized scripts and 3500 customized objects in an IBM centric environment.
• Led an upgrade and migration of new technical infrastructure, PMO, database architecture, and development, customization, testing, implementation, rollout and user adoption.