PROFILE SUMMARY:

• 16+ years of experience in Managing, Leading, analysis, design and development of information systems for various commercial applications.
• 12+ years’ experience in Project Reporting and Issue tracking.
• 10+ years’ experience in Project planning and Risk analysis.
• 9+ years of experience in CRM implementation (CRM 4.0/2011/2013/2015/2016/ Dynamics 365) and d Confidential migration from non - CRM applications to CRM.
• 7+ years of experience in Project Management using AGILE (SCRUM), Waterfall, WAGILE (Hybrid of Waterfall and Agile) methodologies.
• 6 years of experience in Microsoft Business Intelligence (MS BI) technologies.
• 6 years of experience in Fixed Income, Client on Boarding and Risk Applications Support.
• 5+ years’ experience in Stakeholder management and project coordination.
• PMP, Professional SCRUM MASTER (PSM), PRINCE2 FOUNDATION and ITIL V3 FOUNDATION certified.
• CRM 2011/2016/Dynamics 365 Certified (Customization and Configuration, Installation and Deployment)
• Expert in AGILE estimation methods (Planning Poker method).
• Managing the entire product line life cycle from strategic planning to tactical activities.
• Specifying market requirements for current and future products by conducting market research supported by on-going visits to customers and non-customers.
• Responsible for developing the Architecture domain blueprint for the Customer's CRM domain and ensuring programs/projects are initiated and aligned to the IT and Business strategies .
• Lead the development of solutions and programme roadmaps to ensure effective solutions are designed in accordance with business requirements .
• Accountable for facilitating high quality, timely IT estimates for solutions and roadmaps to ensure effective IT estimation of technology solutions .
• Manage the Architecture development and governance processes for programs/projects to promote effective governance and solution and estimation quality .
• Contribute to the development, maintenance and application of IT Architecture policies, standards and guidelines to ensure effective Architecture and Design policies, standards and guidelines are developed and adhered to .
• Build strong working relationships with business and technology teams.
• Manage the pipeline of incoming projects and work with the team to assign appropriate resources and ensure timely delivery of architecture deliverables .

CORE COMPETENCIES:

Research & Analysis: Problem analysis and solution, current technology trends, D Confidential collection and root cause analysis, Business Case Development Solutions Design and implementation.

Business Process: As-is Process Maps, Process simulation, To-be Process Map, Process Improvement Implementation.

Product Management: Defining and scoping a project, Project cost and efforts estimation, Project Management Plan, documentation, requirements elicitation, analysis and validation, Business Requirement and Stakeholder Management.

Solutions Design and Architecture: Vision and architecting the solution. Share and communicate ideas clearly, to executive staff, business sponsors, and technical resources, Strategy Map and Scorecard, developing cascading scorecard/Key Performance Indicator (KPI) for all departments.

Standards and Methodology: PMBOK, Waterfall and Agile/Scrum Methodology, PRINCE2 (all methods used with organizational modifications).

Tools: VISIO, MS Project, Team Foundation Server (TFS), WRIKE.

Techniques: Business Process Modelling, Use Case, Workshop, Mind Maps, Scenario Analysis, process analysis, workflow analysis, Cost Benefit Analysis, Strength Weakness Opportunity Threat (SWOT), RACI Matrix, Decision Tree Analysis, Gap Analysis.

PROFESSIONAL EXPERIENCE:

Confidential

Microsoft Dynamics CRM Specialist/Technical Program Manager

Responsibilities:

• As a Technical Program Manager, I develop Project plan, perform risk management, scope management, develop Sprint plans, stakeholder management, Project monitoring and Control, develop Communication strategy, Mentoring resources, Release Management and Status Reporting.
• Dialog Information Technology is one of Australia's leading technology services organization trading nationally from offices in Brisbane, Sydney, Melbourne, Canberra, Perth, Darwin, Hobart and Townsville.

Microsoft Dynamics CRM Specialist/Product Manager

Confidential

Responsibilities:

• Technical Product / Project Manager I develop Project plan, perform risk management, scope management, develop Sprint plans, stakeholder management, Project monitoring and Control, develop Communication strategy, Mentoring resources, Release Management and Status Reporting.
• Based on the needs, I assist the account executives with pre-sales activities (demo, RFQ tender response, effort estimation).

Confidential

Technologies: MS Dynamics CRM 2013, .NET, C#, XML, SQL Server 2012, JQuery, JavaScript, Angular JS, TFS

Responsibilities:

• Develop Project and Sprint plans.
• Risk, Scope and Stakeholder Management.
• Technical review and mentoring.
• Release Management.
• Track Project milestones, invoicing and resource levelling.

Confidential

Technologies: MS Dynamics CRM 2011, .NET,MVC 3.0, C#, Fetch XML, SQL server 2008, Jscript, TFS

Responsibilities:

• Design and Implement a scalable CRM solution.
• D Confidential migration and release management.
• Design and implementation of CRM plug-ins to cater for the complex requirements.
• Electronic document and records management system (EDRMS) TRIM integration.
• Develops a long-term strategic utilization plan for the company's IT systems and helps “as is” architectures become “to be” architectures through phasing and cost benefit analysis.
• Collaborate with the team and provide a consensus-based enterprise solution that is scalable, adaptable and synchronized with the ever changing business needs.
• Design and deliver high quality integration solutions that satisfy project requirements and meet the business needs.
• Evangelize and explain SOA, integration and other architecture principles, benefits and technical solutions to business and technical audiences.

Confidential

Technologies: MS Dynamics CRM 2011, .NET, C#, XML, SQL Server 2008, Jscript, TFS

Responsibilities:

• Managing CRM architecture and design.
• Lead the project technical team to deliver effectively
• Developing effective architecture solutions that not only satisfy immediate project requirements but also deliver a coherent, reusable, reliable and phased architecture to help the business grow and change while aligning to strategic vision.

Confidential

Technologies: MS Dynamics CRM 2011, .NET, C#, XML, SQL server 2008, Jscript, TFS

Responsibilities:

• Determine requirements to design and architect solutions compliant with bid parameters
• Translate business requirements into well-architected solutions that best leverage the Microsoft Dynamics CRM platform
• Lead technical design sessions; architect and document technical solutions that are aligned with client business objectives
• Manage the technical delivery of custom development, integrations, and d Confidential migration elements of a Microsoft Dynamics CRM implementation
• Develop custom solutions and interfaces leveraging the Microsoft Dynamics CRM platform
• Manage technical scopes and client expectations
• Provide hands-on, expert-level technical assistance to developers
• Design and manage the execution of test plans to ensure a quality solution is delivered
• Lead a team responsible for developing products leveraging the Microsoft Dynamics CRM platform
• Evaluates completed projects for optimization and coordinate with team leads to update offerings for future iterations

Confidential

Senior IT Analyst

Technologies: MS Dynamics CRM 4.0/2011, .NET, C#, XML, SQL server 2008, Jscript

Responsibilities:

• Preparing Release plan and managing end to end release management process
• Interaction with business stake holders and business sponsors as part of the post release management.
• Maintaining Microsoft Dynamics metad Confidential, Plug-in Registration and workflow management
• Creation of new workflow customization, templates and d Confidential import mappings in MS Dynamics
• Involved in collecting and analyzing metrics.
• Involved in presenting the team status to the senior management.
• D Confidential base upgrades & performance tuning
• Application On boarding involving coordination in Transition, Transformation and Stabilization phases.