SUMMARY:

• Over 6 years of Program Management experience
• Over 18 years of Project Management experience with software development projects (SDLC)
• Over 5 years of experience in Project Management Infrastructure projects
• Over 18 years utilizing the Waterfall methodology in managing projects
• Over 5 years utilizing Agile/Scrum methodology in managing projects
• I thrive in high - energy environments where priorities shift with business needs and where things need to get done
• Provided consulting and best practice implementation in the areas of PMO, portfolio management, program, project management and release management
• Responsible for implementing technical solutions that align with Confidential Banking and Lending guidelines
• Managed application support teams for IT web software applications, global team leads, and multimillion dollar budgets with on time and on budget deliverables
• Assisted in vendor management duties for multiple vendors during execution of IT strategic Programs
• 18 years of Project Manager experience with more than 11 years of specific Program Management experience using both the Agile and Waterfall methodologies by providing overall leadership, direction and relationship management to multiple project managers on large, complex, IT Transition projects
• Responsible for the communication, client relationship management, performance, cost, scope, schedule and quality for the program
• Managed project managers and team-leads five+ different groups (BA’s, Architects, Developers, and Testers) plus overseeing the business organizations as well as worldwide resources from India, Brazil, Mexico, Egypt, Bulgaria, China, and Europe
• Managed project related Risks and Issues to resolve or mitigate to ensure project success
• Oversaw the implementation of IT support processes, metrics, governance and knowledge transfer activities including Transition workshops and established Service Levels and operational processes
• Excellent communication skills as evidenced in the managing of global resources and multiple teams’ success
• Past clients include American Express, Abbott, CareCentrix, the United States Treasury Department, Marriott, Macy's, and the State of Ohio .

TECHNICAL SKILLS:

Program Management

Project Management (Waterfall & Agile/Scrum)

Software Development SDLC processes

Executive Presentations/Communications

Web Application Development Initiatives

Risk Assessment & Mitigation

Budget & Finance

Change Management

Salesforce

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta GA

Sr. Project Manager - Waterfall/Agile (Scrum) hybrid

• Currently managing a Software Development project utilizing SDLC principles
• Currently managing maintenance for a Software application utilizing Agile/Scrum methodology
• Currently managing an Infrastructure project to upgrade existing infrastructure to support upgrade to SAS Viya release which involves the acquisition of 60 servers and the infrastructure components surrounding the installations
• Direct and monitor project activities for large, high risk, major technology-based projects through the SDLC phases initiation planning, executing/controlling, and closing
• Work with senior leadership, business partners and other SME’s to develop technology concepts, requirements, design alternatives, project schedules, and costs for new systems initiatives
• Plan and direct complex program schedules and budgets, monitoring project status in comparison to cost/time projections
• Provide consistent and comprehensive status reports, project updates, and ongoing cost analysis to business lines and technology management, including senior management levels
• Manage and report project issues and risks through resolution

Confidential, Kennesaw GA

Program Manager - Agile/Scrum

• Responsible for CAN’s compliancy and controls to applicable banking rules through the deployment of various software applications
• Leading a wholesale technology transformation program and the drive into full scale digitalization
• Liaison between upper management and program stakeholders on company’s strategic vision for program and how it affects the company’s bottom line
• Managing all aspects of the program from both technical and businesses organizations
• Responsible for Release management of the program and projects that managed
• Provide leadership to Test team as well as vendors and contractors to achieve program success
• Build and manage overall program and project schedules
• Work with Risk team to identify compliance items that is required by both state and federal controls
• Provide weekly updates to upper and lower management with both business and technical stakeholders on program status. Also provide program status directly to executives to effectively manage expectations through the chain of command
• Engage with PM’s and Team Leads to manage scope and ensure scope creep follows protocol
• Manage Risks/Issues by identifying and communicating program risks and escalate as appropriate
• Manage program financials by ensuring that team members are appropriately allocating time to program activities and accurately recording in company’s tracking tool
• Leverage PMO Best Practices by ensuring core project management processes are being followed
• Manage program goals, resources and budget
• Recommend additional best practices and process improvements for the PMO organization
• Worked directly with technical teams including developers, architects and testers to resolve impediments
• Manage Salesforce development team to integrate Salesforce (off the shelve) with existing internal applications
• Continue to expand my knowledge of Salesforce my being the liaison between Confidential and the Salesforce on delivery of CAN’s salesforce applications

Confidential, Atlanta GA

Transition & Transformation Integration, Sr. Project Manager

• Provided overall leadership, direction and relationship management to multiple project managers on large, complex, IT Transition projects
• Responsible for ensuring outsourcing projects are managed in an integrated fashion via interdependent milestones to achieve the overall project objectives
• Utilized my Sr. Project Management experience to manage the transition of Software Application Support and Development from one company to another company
• Provided leadership, direction and relationship management to multiple project managers on large, complex, IT Transition projects
• Responsible for ensuring outsourcing projects are managed in an integrated fashion via interdependent milestones to achieve the overall project objectives
• Managed the implementation of IT support processes, metrics, governance and knowledge transfer activities
• Oversees Transition workshops and establishes Service Levels and operational processes
• Managed and monitors risk, changes and issues and provides contingency plans
• Established a direct, client relationship and works with executives communicating program status to the client
• Responsible for the communication, client relationship management, performance, cost, scope, schedule and quality for the program
• Maintained a close relationship with business partners, executives and clients to ensure all risk, issues and activities are managed according to business priorities and expectations
• Responsible for project close activities and meeting client satisfaction requirements
• Managed the implementation of IT support processes, metrics, governance and knowledge transfer activities
• Oversees Transition workshops and establishes Service Levels and operational processes
• Maintained a close relationship with business partners, executives and clients to ensure all risk, issues and activities are managed according to business priorities and expectations
• Delivered hands on guidance to technical teams to achieve project success

Confidential

Program/Sr. Project Manager

• Managed multi-million dollar projects using both Agile and Waterfall techniques
• Defined priorities, budgets and resource needs in order to deliver required business improvements on-time and on budget
• Managed project resource time, schedule, cost, and risk to deliver quality deliverables on time and within budget
• Managed build releases for projects
• Lead development team to ensure that all quality controls were being met
• Managed third level production support for Web IT application projects
• Managed project program level Risk and Issues
• Ensured all PMO compliancy was adhered to
• Facilitated Salesforce changes of existing application with new requirements from business stakeholders
• An example of one of the Custom Web Application that Managed is below

Confidential

Development Project Manager

• Managed project plans, schedules, and work assignments
• Pursued additional resources for team
• Worked with customers to identify specific business needs of customers and translated those needs to system requirements
• Set and achieved aggressive milestone target dates and deadlines
• Supported new project initiatives with technical evaluations and sizing for assigned projects.
• Trained employees

Confidential

Development Team Lead

• Led Lotus Notes development technical team
• Upgraded Lotus Notes application projects
• Supported maintenance, problem determination, performance and capacity planning, systems management and customer interface for networking software products
• Performed software and hardware upgrades on client/server systems

Confidential

IT Specialist, Developer

• Programmed Lotus Notes.Java and Java Script
• Collaborated with team members to provide new development and support for IBM Lotus Notes software