We provide IT Staff Augmentation Services!

Operations Manager Resume

2.00/5 (Submit Your Rating)

MI

Hire Now

  • Dedicated customer service manager with 5+ years of experience in a customer service focused call center. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations.
  • Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all company policy and procedures.

Areas of Expertise

Customer Service Management Complaint Handling & Resolution Operations Management CustomerSatisfactionEnhancement Teambuilding & Training Cost-Reduction Strategies

Professional Experience

Confidential, MI 1/09 to Present Operations Manager

  • Promoted to manager position to recruit, train, and supervise customer service agents. Foster an environment in which merchants enjoy high levels of service and employees are motivated to deliver top performance.
  • Hires, trains, and evaluates Center operations employees in conjunction with Human Resources. Assists Center Director with the hiring, training, disciplining and all other aspects of customer relations.
  • Directs and supervises employees engaged in Center operations.
  • Plans and prepares work schedules and assigns employees to specific duties.
  • Recommends cost saving methods to improve efficiency of Center.
  • Supports Leadership Team to identify problems with service to clients.
  • Over saw time, managed schedules and time off requests to meet the needs of the business.
  • Facilitates positive employee relations by fostering an environment of open communication, approachability, and fair and consistent treatment of employees.

Confidential,Chesapeake, VA 12/07 to 12/08 Customer Service Specialist

  • Cooperate in coordinating assignments with management to provide the necessary telephone coverage to assist merchants in an efficient and timely manner.
  • Assisted with customer relations unit with marketing, product knowledge, retention, payment processing, returned check research and floor support.
  • Customer account research.
  • Provided ideas and team support for the banking and sales as well as private business sector.
  • Provided assistance with closing out call centers.
  • Assist with all aspects of the customer service.
  • Implemented auditing and analytical problem solving techniques.

Confidential,Detroit, MI 5/03 to 12/07 Computer Operator

  • Computer program setup, maintenance of Info Print IBM 4000 printers
  • Setup and maintenance for NDS Operating Mega roll printers, 256 bin custom sorters.
  • Production and quality control management
  • Oversee operation of mail inserter
  • Setup and maintenance for NDS Operating Mega roll printers, 256 bin custom sorters.
  • Maintained the one of the highest levels of production in this manufacturing setting for over 4 years.

Confidential,Detroit, MI 01/01 to 12/07 Concessions Manager

  • Managed concession sales and staff Completed final check of product prior to shipment.
  • Coordinated catering projects.
  • Daily cash control.
  • Assisted owner with the day-to-day operations, weekly meetings and monthly reports.
  • Achieved business objectives by managing cost reduction.
  • Completed customer service training.

Education and Training General Studies National Honor Society

Hire Now
Report an issue

We'd love your feedback!

Privacy Policy
Resume Categories
Client Services
Job Seekers
Visa Sponsorship