Technology Profile
Program\Project Management… Business Analyst… Systems Design & Implementation
Results-Driven leader, successful in designing and optimizing technologies to drive business performance for leading organizations such as PepsiCo, Citigroup, MetLife, Kraft Foods, Philip Morris USA, New York City Housing Authority, and the US Department of Health and Human Services (HHS). Experienced in all aspects of system development lifecycle methodologies, project lifecycle planning/management, system support and administration, achieving accurate, viable and efficient processes, task scheduling, business analysis and system testing, including Web, Data Warehouse development and system integration.
Excellent ability to establish and manage relationships, establish project specifications, develop software solutions and direct software deployments. Proficient in process reengineering and cost/benefit project analysis.

Application Development and Support

Program Budget and Resource Management

System Integration and Connectivity

Risk Tracking and Mitigation

Vendor and Off-shore Management\Development

PMO

System Analysis and Design

Business Requirement Definition

Business Process Reengineering (BPR)

Team Building & Cross-Functional Team Leadership

Professional Experience

Confidential, NY March 2009 to November 2009
IT Project Manager – Contractor
Representing Orin USA, contracted to manage the integration and remediation work-stream with a focus on integrating Pepsi legacy applications (15 plus) with a new consolidated PepsiCo Customer Master System. Applications requiring remediation include SAP, Trade Contracting, EDW, Pricing, Enterprise Reporting, Accounts Receivable, Bottler and Foodservice Sales Invoicing. Directed diverse team to complete the following program deliverables and activities:

• Created and maintained project plan while tracking progress for on and off-shore development and integration activities. In addition, created an integrated go-live Cutover Plan for entire program.
• Completed requirement and functional design definitions e.g., FD and FMDs for all Customer Master Interfaces.
• Completed logical and physical Customer Master database design and development
• Performed program level coordination across 3 work-streams; Data Conversion, New Customer Master Development and downstream Legacy Remediation teams including SAP.
• Facilitated weekly program level meeting to ensure open issues were addressed and risks mitigated.
• Collaborated with PMO to ensure quality and compliance of system development and enhancement deliverables, including test case development, tracking and maintaining results using Quality Center.

Confidential New York, NY January 2007 to February 2009
IT Project Manager - Employee
Recruited to manage/execute projects concurrently, collaborate with clients, ad agencies and development team to enhance and expand the Citibank Loyalty Solutions Platform CRM capabilities “ThankYou Rewards Network” and an integrated data information platform to support interactive marketing, Web and E-mail campaigns, and decision management.

Directed team made up of 10 internal employees and partner company team members to complete the following deliverables Thankyou.com web-site development activities:

• Implemented tools for real-time\interactive web messaging, email campaigns and direct marketing (i.e., Sonar, Unica Campaign)
• Defined and developed Cognos cubes and reports including Member, Rewards, Sponsor, Redemption and Web Visit cubes. Implemented Dashboard for information retrieval.
• Managed activities for implementing application entitlements, connectivity and operational procedures for this new marketing and business intelligence tool-set including Unica Plan and Campaign, Cognos, SAS and SQL Plus

Led a number of customer service application development initiatives to improve customer service while reducing on-call time for Reward Network Service Agents.

New Credit Card Management System: Responsible for implementing application modules in support of business account migration\conversion efforts:

• Customer Acquisitions, Credit Bureaus and Anti-Money Laundering (AML)
• Customer Communications – Letters, Statements and Rewards
• System Interfaces and Infrastructure

Confidential, Manhattan, NY July 2006 to October 2006
Project Manager/Business ANALYST - Consultant
Representing Major Oak Consulting, plan and execute 2007 project forecasting for MetLife’s IT department supporting Procurement, Real Estate, Audit, Corporate Compliance and Regulatory business divisions. Collaborate with directors and the PMO, provide direction to staff, facilitate and/or participate in planning sessions, and create planning deliverables. Ensure final 2007 budgets are updated and complete on corporate Portfolio Management System (Chimes). In addition, propose monthly forecasting process improvements, create a project communication template, and normalize actions plans (SMART) for development goals and objectives across the IT Application Development Department.
Confidential Reston, VA October 2005 to June 2006
Project Manager - Consultant
Representing STG Inc., develop and execute a plan to implement an Enterprise Architecture Program for the US Department of Health and Human Services (HHS) and Operational Divisions (13) such as the FDA. Provided direction to 24 team members, created and managed project plans supporting program objectives. Worked closely with HHS Enterprise Architecture PMO, STG Program Director and provided technical support during program planning, development and deployment. Maintained annual operating budget, resource levels, and provided weekly and monthly project status reports for HHS Client and STG leadership. Maintained ISO 9001/2000 certification and contract/practice audit.
Responsible for delivering on-time high quality customer focused deliverables:

• Project Management Plan
• Configuration Change Management Plan
• Repository Framework and Modeling Guide
• Help Desk Support Plan
• Change Management and Training Plan

Confidential Chicago, IL July 2005 to October 2005
An organization providing consulting services to over 100 government agencies.
Team Project Manager, Business Analyst – Consultant
Assisted The Bronner Group Program Manager/VP of Client Services and provided team leadership to consulting team and government employees. Planned and execute business process reengineering project for New York City Housing Authority (NYCHA) Operations including Housing Applications, Maintenance Operations and Leased
Housing. Lead team in the creation of a new business requirement specification and the development of a logical data model supporting the streamlined business processes. Requirements included CRM functionality and integration with NYC 311 help desk. Created and manage project management office (PMO), project plans, maintain operating budget and provide weekly project status reports for NYCHA leadership.
Confidential., New Rochelle, NY May 2002 to June 2005
Organization providing digital age product offerings and services to disadvantaged US Communities.
Executive Director / Project Manager
Challenged to define organizational structure and develop project plans while contributing to company goals. Obtained community development and technology partners, lead 11 team members and direct 2 outsourced vendors. Create, execute and manage technology development and deployment plans and maintain financial forecast and operating budget.
Confidential New York, NY January 1982 to March 2002
PROJECT MANAGER/ ANALYST / Programmer
Recruited to perform business analysis, manage and execute one or more development projects concurrently while collaborating with clients to develop mutually agreed upon project charter, scope and delivering project within budget, schedule and to client’s satisfaction. Translated business goals into project goals with detailed work plans, including timelines, phases, priorities, estimates and milestones. Defined and acquired necessary project resources. Established and reviewed project budget with client and tracked progress and deliverables. Led cross-functional teams through system development lifecycle process.
Systems Initiatives/Management & Application Development
Provided primary management and system support for critical enterprise sales reporting system. The system “Volume Tracking” provides forecasting, budgets and actual sales volume information to senior management and approximately 2,500 sales and marketing users. Guided team through Total Quality Management (TQM) techniques and methodology, significantly improving system reliability, integrity and timeliness.
Facilitated management of $2B+ in promotional campaign funds by creating the Retail Promotion Planning and Sales Communication System for marketing and sales organizations. Directed 32-member team using object-oriented design techniques and Java coding. Team utilized Rational Unified Process Methodology and USE Case.
Reduced non-saleable product costs $7M per year by deploying Damaged Goods Tracking System and Customer Service Level Reporting development projects.
Managed and coordinated trade deal administration system development activities for three company business units, supporting merger. Documented, reviewed and validated current processes, conducted business process re-engineering sessions. Defined data migration strategies, data conversion and testing plans.
Created RFI/RFP and selected direct marketing database vendor for development of outsourced marketing/ smoker advocacy database system containing 60M+ consumer profiles critical to Philip Morris USA’s strategy.
Won The Presidents Club Award presented annually to 58 individuals out of ~ 10,000 employees for significant contributions to meeting business revenue and volume plans.

Technical Experience/Knowledge

• Platforms: Windows 2000/98/95, MAC-OS, OS/2, UNIX, TCP/IP, IIS, NT 4.0, WebSphere, MVS, VM/CMS
• Software: MS Office 2000/98/95 Suite, MS Project, Excel, Visio 2003, Power Point, FTP, Citrix, Portfolio Management (i.e., Chimes, Empire Time), Telelogic’s Enterprise System Architect Tool, Metis Enterprise Architecture Repository, Cognos, Unica Plan and Campaign, Sonar, CRM, Tipco, Informatica, Mercury Quality Center, Share Point, Autosys, WebLogic
• Databases: Access, Oracle, DB2, SQL Server

Languages: Java 2 Enterprise Edition, SQL, HTML, CICS, COBOL, JCL, Procs, ASP, ASP.NET

Affiliations
Member of Project Management Institute (PMI), Westchester, NY Chapter
Education
BS Computer Information Systems
Certifications: Project Management Professional (PMP), 2001