Resume Senior IT Program/Project Manager, ServiceNow - Hire IT People

SUMMARY:

Highly motivated, results - driven IT professional with 15+ years of experience in
Program/Project and Portfolio Management roles.
Successful s include managing the delivery of complex application development initiatives, enterprise release management, and SaaS based service management deployments and implementations.

OBJECTIVE:

Leverage my diverse IT experience leading cross-functional theater teams through collaboration and partnership, to implement next generation enterprise solutions in a progressive organization.

SKILLS SUMMARY:

Project and Program Management
People Management
Portfolio and Vendor Management (Statement of work (SOW) initiation and management)
Change Management
Continuous Process Improvement
Performance Management (Load Testing and Balancing)
Service Management (ITIL)
Agile/Scrum/WaterFall Methodologies
Software Development Life Cycle (SDLC)
Quality Assurance Testing
Office365, Smartsheet, JIRA, Confluence, Workfront, MS Project, Visio, Dropbox, Box, Innotas, Oracle ERP, Sharepoint, TEAMs
Develop Key Performance Indicators & Metrics - Client/Customer Experience

PROFESSIONAL EXPERIENCE:

Confidential

Senior IT Program/Project Manager, ServiceNow

Responsibilities:

Responsible for the execution and delivery of the ServiceNow application across the enterprise. (ITSM, ITOM, Platform, ITBM, Security and Compliance modules).
Activities included OCM (Organizational Change Management), stakeholder management, and 3rd party vendor management of system’s integration partner, budget management, and MDM/Data Lake integration.

Confidential

Senior IT Project Manager, Oracle Financials (ERP-Cloud)

Responsibilities:

Responsible for the Architecture & Compliance workstreams.
Facilitated the development of the logical design (Future-state) and integration of the legacy applications with the cloud based solution. (P2P, O2C, R2R).
The Compliance workstream included facilitating the Roles and Controls review and validation for out-of- the box functionality.

Confidential, NC

Senior IT Project Manager, Enterprise Security

Responsibilities:

Responsible for Enterprise Identity Access Management (IAM) implementation using 3rd party software solution.
Additional duties include scope, schedule, budget, resource planning and vendor management.

Confidential, Fairfax, VA

Senior IT Project Manager

Responsibilities:

Responsible for multiple project execution and delivery using full project management lifecycle methodologies.
Agile and Waterfall Implemented an Identity Access Management system for compliance with Defense Federal Acquisition Regulation Supplement DFARS across the GDIT enterprise. (30K users) 3rd party vendor solution RSA Secure ID Access.
These 2-factor authentication security controls were implemented based on the information security guidance in Confidential Special Publication .
Responsibilities include scope, schedule, budget and resource planning in a matrix managed organization.
Responsibilities included the development of use cases and user stories, creating a detailed MS project plan that included Design, Development, Implementation and Operational handoff tasks with stage gating.
Provided regular status updates on the progress of projects to all stakeholders by presenting reports describing project s, risks, and issue management.
Managed relationships with the business clients.
Engaged vendor for escalated support as needed.

Confidential, Raleigh, NC

IT Project Manager

Responsibilities:

Responsible for project management and implementation of various large scale Unified Communications on UCS, Webex, Jabber, Telepresence, Collaboration Edge, Unity Connection and Spark Collaboration related projects across the Cisco Enterprise.
Internal User base > 100K. Cross functional teams included architecture and design engineers.
Additional responsibilities included portfolio and vendor management, monthly stakeholder communications reporting, and resource planning.

Confidential, Raleigh, NC

IT Program Manager

Responsibilities:

Responsible for continuous production release cycle coordination of Database Hosting/ERP, Application and Web Services, Application Messaging Service, Security Services, Networking, and QA test environments.
This included storage migrations and full integrated support of Test Transition cycles, QA testing and Production Go-Live support tasks and activities. Budget management ($100K quarterly run rate) included contract and vendor management.

Confidential, Raleigh, NC

Project Manager IT

Responsibilities:

Responsibilities included application development and production support of strategic applications and processes supporting the

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Senior It Program Project Manager, ServicenoW

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