SUMMARY

• Experienced PMP and Professional Manager with a multinational corporate experience skilled in Project/Program/Sourcing/Pre - Sales/Contract management roles in IT and Telecom domains.
• Deep knowledge of Business Process analysis and development.
• Deep knowledge in leading ERP systems development according to Business Process analysis.
• Wide Experience in Vendor management, Logistics coordination and Process improvement.
• Budget planning and control.
• Bids, Quotations, POs, CAPEX, OPEX, Accounts Receivable/ Payable & Cash flow management.
• Experienced in Managing complex & mega projects and programs.
• In-depth Telecom experience on both Vendor and Operator sides.
• Able to properly handle details to the lowest levels.
• Skilled at linking commercial and technical teams to formulate and fulfill organizational strategies.
• Experience in managing end to end sourcing cycle, processes and SLAs.
• Skilled at reports generation to different stakeholders.
• Wide experience in communicating with C-level and top management (Verbal - Presentation - Meetings, etc..)
• Experienced negotiator for contracts, terms & conditions, technical specs, service conditions, etc,,
• Experience in building, developing and motivating diverse teams including remote members.
• Experienced in maintaining team spirit during tough times.

TECHNICAL SKILLS

Advanced use of MS Word, Excel, Power Point, Visio and MS Project

PROFESSIONAL EXPERIENCE

Confidential, NJ

IT Infrastructure coordinator

Responsibilities:

• Develop and Implement Complete Business Process for IT Equipment inventory across Amazon fulfillment centers.
• Lead customizing internal Amazon Databases & Cloud services to cater for automating IT equipment inventory tracking.

Confidential

Program Manager

Responsibilities:

• Established strategic project management office (PMO) responsible for fulfilling the WIRELESS Operator medium to long term strategies via linking both technical and commercial teams to achieve one goal.
• Led the unit responsible for development / enhancement of business processes for all WIRELESS network rollout activities.
• Implemented agility in developing the automated business processes. (Few using MS SQL DB and Majority using Oracle BD)
• Led the breakthrough project of saving 400 MUSD of OPEX & CAPEX in 2013 via sharing towers, cores and sites with other WIRELESS operators
• Led the project of enhancing the complete sourcing cycle of the WIRELESS network operations (both services & equipment), starting from planning through RFPs and ending with vendors’ selection and contracting.
• Led the function responsible for planning and designing of both lead and lag measures (KPIs & SLAs) for the network operations to ensure proper governance.
• Contributed in improving network availability and quality to 33 Million subs via applying contracted KPS & SLAs in a dynamic way to fit the business needs, which led to annual revenue growth between 10-15%.
• Established the decision support unit responsible for:
• Building business cases for strategic sourcing decisions.
• Provide guidance to the company’s board of executives on the ways forward for medium and long term business plans.
• Led the project of designing and building database responsible for:
• Warranty and post warranty agreements for all network nodes.
• Life cycle management of network nodes.
• Led the project of automating 500+ KPIs & SLAs designed to measure the performance of both operations team and the WIRELESS network itself.
• This automation led to reducing the monthly cycle of technical and financial calculations from 18 business days to 4 business days.

Confidential

program Manager

Responsibilities:

• Led one of the top 10 most complex System Integration programs within Confidential, the program of migrating 25 million subscribers from multivendor IN (Intelligent Network) to a single vendor for Orange WIRELESS Operator ( Confidential unit). The program consisted of:
• Play the role of Scrum Master between solution architecture team and Confidential Internal Development Units to deliver 300+ pieces of software. (rate plans)
• Complete 5 mega sites preparation including civil modifications, electrical works, telecom works to accommodate the new IN system.
• Complete systems installation and integration including routers, switches, servers etc..
• Developing migration tools to map fields, tables ..etc between old and new data bases.
• Migration process of the full database of the 25 million subscribers over 2 months with babysitting periods to ensure loss free migration.
• Successfully led the program of centralized backup system to Confidential using Symantec NetBackup Suit (known current as VERITAS NetBackup).
• Led a project of enhancing time to market for Confidential via developing number of on the shelf rate plan packages that can be deployed in 2 business days.

Confidential

Project Manager

Responsibilities:

• Worked as part of the regional PMO serving multiple countries.
• Established VAS (Value Added Services) and Enterprise Service Team in the Persian Gulf Area.
• Successfully led the projects of deploying Blackberry Services for 2 WIRELESS operators in Saudi Arabia and availing the service for 30 million subscribers + Enterprises.
• Delivered the project of FTTH (fiber to the Home) for a complex of 500+ Townhomes in Jubail & Yanbu (Saudi Arabia), the project that availed triple play service.
• Delivered video conference project for connecting 64 branches of Saudi ARAMCO, using TCIP protocol.

Confidential

Project Manager

Responsibilities:

• Led 4 major projects for deploying MPLS & Frame-Relay WAN connectivity to Major financial institutes taking into consideration proper bandwidth designs and data security.
• Successfully led the project of connecting 1200 Post Offices

Confidential

IT System Administrator

Responsibilities:

• Administrator for MS win NT Servers, Exchange Servers and ERP system based on MS SQL 2000.
• Backbone network administrator (Cisco routers, 3 com switches, GPON, etc..)
• Contributed in the Installation and configuration of windows 2000 servers, MS Exchange 2000 (intranet mailing and chatting servers) and SQL 2000 servers (Database).
• Implementation of a powerful electronic web enabled archiving system through the MS IIS 2000 and high speed scanners.

Confidential

Techncial support Engineer

Responsibilities:

• Full Computer Hardware and software installations and troubleshooting. (Windows NT, 95 & 98)
• Customer Support over the phone (Dial up and leased lines).
• Configuration and implementation of Leased Line connectivity and related customer site networks.
• Installation of Satellite Internet Connectivity.