EXECUTIVE SUMMARY:

• Results - driven, client-focused and articulated Agile Project Manager with ample experience in end to end (E2E) Scaled Agile Framework and DevOps Software Development Life Cycle (SDLC) with knowledge of advanced automation tools like Selenium and OOP/BDD frameworks such as Serenity Screenplay.
• Experience discovering and gathering requirements for enterprise solutions and ERP implementations using the Waterfall and Agile methodologies in the form of Roadmaps, Epics, Features and Stories.
• Capturing descriptions of software features and the acceptance criteria from Business Owners (BO), Subject Matter Experts (SME), Product Owners (PO) and Program Managers (PM). Skilled in eCommerce B2B and B2C replatforming.
• Experienced communicating and negotiating with stakeholders and working with development and QA teams to create and deliver quality software, providing direct feedback to teams, and using a quick and personal approach to solve business issues.
• Skilled in developing long live artifacts as well as just-in-time business requirements, technical and functional specifications, and software documentation.
• Facilitated end-to-end system integration testing (SIT), user acceptance testing (UAT), automated testing scripting, test scenarios, defect tracking, and UI and UX testing.
• Strong written and verbal communication skills.
• Several enterprise system integration projects that include eCommerce discovery/requirements gathering projects, ecommerce re-platform requirements gathering efforts, ecommerce platform due-diligence and audits of Magento implementations, including analysis of existing codebase and ecommerce UX business analysis, etc.
• Gathered business and functional requirements and tested the system integration for B2B and B2C stores of all sizes and with respect of third parties’ SOAP and RESTful APIs, module extensions, payment gateways, hosting, Cloud, enterprise ERP and CMS systems, databases, PWAs, Omnichannel solutions (B2B, B2C, POS and Social sales channels) and headless eCommerce system integrations in the telecom, logistics, retail, hospitality, health, travel, banking, insurance, media, manufacturing and chemical domains.

SKILL:

• Agile/DevOps and Waterfall Project Management and Business Analysis.
• Interfacing simultaneously with multiple onshore and offshore teams to gathering, analyzing and reporting enterprise project metrics to senior management and executives.
• Multiple integrations of eCommerce solutions and ERP implementations.
• Enterprise and web content management.
• Conflict resolution skills, and Scrum values of openness, honestly and respect.
• Managed end-to-end automated and manual testing in the context of enterprise Scaled Agile Framework (SAFe) Agile Release Trains (ART) and individual Scrum projects eCommerce platform due-diligence
• Gathering data about market trends and business opportunities in order to maximize efficiency and revenues.
• Decomposition of projects into hierarchical components (WBS)
• Auditing existing codebases
• Highly organizational and analytical
• Data analysis to identify relationship between sales and payment trends
• Communication, facilitation, coaching and negotiation using Agile principles
• Review all codes and improve the lifecycle of the content and information
• System and Software Architect
• Making the Agile process work as a Business Analyst, Scrum Master and Product Owner
• Business Intelligence and ETL, database management, and T-SQL proficiency
• Using Agile frameworks and modeling techniques for eCommerce solutions in the Logistics, Retail, Insurance, Media, Hospitality, Health, Finance and Chemical domains
• Managing Agile requirements as Proxy Business Analyst and Product Owner for concurrent projects
• Ensuring projects are able to deliver the maximum value for clients and are able to adapt to the evolving business needs.
• Providing just-in-time elicitation and requirements through iterative processes in Agile environments.
• Guaranteeing that the product road map clearly defines the product's strategic alignment to the business need.
• Working with business and project teams to break their vision down into requirements that support effective and accurate estimation.
• Coordination of System Integration Testing (SIT), Regression Testing and User Acceptance testing (UAT) manual and automated.
• Good experience of handling enterprise level Agile Projects
• Relational databases and software development lifecycle, policies and procedures.
• Managing impediments raised in Agile teams in areas such as training and implementing the SCRUM methodology, team building, engineering excellence, value chain and general processes.
• Ability to manage websites to tailor its content and advertising to user's specific characteristics using information provided by the users or gathered by the site.
• Bilingual: Speak, write and read English and Spanish fluently
• Extensive use of and or interaction with Magento 1.x, .NET, SharePoint, Google Suite, Automation and RPA tools, Jira, Tableau, Smartsheet, AWS, Selenium, BDD Frameworks, Cucumber, TestNG, Visio, Lucidchart, PHPStorm, Microsoft SQL Server, SSRS, SSIS, Microsoft Visual FoxPro, C#, PHP, Ranorex Studio, Java SE 8, GitLab, Jenkins, XML, JSON, C++, JavaScript, jQuery

PROFESSIONAL EXPERIENCE:

Confidential

SAFe Agile DevOps Project Manager/Senior Quality Engineering Manager

Responsibilities:

• Managed simultaneously multiple onshore and offshore SAFe ARTs and individual SCRUM teams
• Interfaced with multiple teams and reporting data to Senior Confidential Management and Executives
• Participated in defining project roadmaps in the form of Epics, Features and Stories at SAFe Product Increment (PI) and iteration planning events
• Intense experience managing the release and execution of code product increments using GitLab, Jenkins, Selenium Hub and the CICD pipeline
• Tracked, analyzed and published SAFe ART projects specific metrics on a periodic basis
• Handled multiple end to end SAFe and SCRUM projects including, execution, monitoring and controlling
• Release Management
• Ensuring project Epics, features and testing scope were understood by the SAFe and Scrum teams as well as possible.
• Manage user stories to development, testing and product increment.
• Test case review, testing and automation in collaboration with Business, Development, Quality Engineering and DevOps operations.
• Understood, communicated, planned and certified business processes, concepts and methodologies within the organization.
• Created test plans and progression and regression test suites for manual and automated scripts based on requirements.
• Leading and coaching the organization in its Scrum adoption
• Planning SAFe Agile and Scrum implementations within the organization
• Inspected progress toward the PI and sprint goals and reviewed how multiple metrics were trending toward completing the work in the PI and sprint backlogs.
• Helping employees and stakeholders understand and enact Agile QE in the SAFe and Scrum frameworks
• Causing change that increases the productivity of the Scrum Team.
• Working with other Project Managers, Dev and QE Leads to increase the effectiveness of the application of SAFe and Scrum in the organization.
• Analyzed, negotiate structure prepare and presents involving risk and analysis
• Ability to identify, assess and leverage existing tools and systems needed to perform responsibilities
• Ability to manage and execute competing tasks and multiple projects simultaneously
• Established a robust communication strategy for the entire project.
• Performed complex data mapping, extraction and migration using MySQL and MS SQL Server
• Work closely with senior managers of the content management teams, communicating issues and roadblocks pertaining to team projects and procedures.

Confidential

Agile Project Manager / Technical Business Analyst / Ecommerce Consultant / Product Owner/ Scrum Master

Responsibilities:

• Enterprise system integration of two large Magento eCommerce websites into SAP: integration and testing for two stores, B2B and B2C, namely oribe.com and ohcpro.com, with respect of third parties’ APIs, module extensions, payment gateways, hosting and cloud solutions, enterprise ERP integration and CMS systems in the retail domain for KAO Corporation (KAO Salon Division), Limited Brand Partners, Molton Brown, Absolute Web Services and Oribe.com
• Performed discovery and requirements elicitation, wrote business, system, functional and non-functional requirements, use cases, sequential diagrams, mockups, wireframes, test cases and analyzed end-to-end test scenarios using interviews, surveys, client site visits, business process descriptions, use cases, scenarios, task and workflow analysis while managing multiple Scrum teams.
• Facilitated and managed end-to-end SIT and UAT manual and automated testing between complex eCommerce stores and SAP and Restful APIs using JSON.
• Responsible for overall project planning and execution that included multiple vendors for various streams in the project.
• Responsible to manage the IT and business expectations for successful implementations
• Responsible for Onshore - Offshore development team co-ordination.
• Managed project risk and critical paths successfully
• Play a good leader providing quality support to the team as and when the project is hitting bottlenecks.
• Created test plans and test suites for manual and automated scripts based on requirements.
• Evaluated and audited multiple database and recommended changes before re-platforming commencing.
• Analyzed existing codebase in order to reintegrate it with existing and new systems and performed eCommerce UX business analysis.
• Created comprehensive CRM vision and implementation roadmap and drove adoption across multiple distribution channels and multiple levels of management.
• Provide editing support to the content teams.
• Work closely with team members and management, communicating issues and roadblocks pertaining to department projects and procedures eCommerce platform due-diligence and audits of existing Magento system integrations.
• Performed complex data mapping and migration using MySQL, MS SQL Server and SAP
• Skillful interaction with product managers and senior stakeholders
• Securing access to enterprise content across all levels
• Successful representation of key stakeholders in Scrum ceremonies,
• Provided just-in-time requirements through an iterative process of planning, defining acceptance criteria, prioritizing, developing, and daily reviewing of results.
• Worked with product owner, project managers and stakeholders to design, write and implement complex testing sql queries and reports
• Rearrange product backlog items and adjustments and elucidate requirements.
• Manage user stories to acceptance.
• Provide support to the enterprise content manager to identify and manage the project requirements
• Translated high level business requirements into functional and technical specifications.
• Shared responsibility in defining the strategic criteria for completion of the project.
• Understood, communicated and reinforced business processes, concepts and methodologies within the organization.
• Created and maintained business processes, requirements, and functional specification Agile documentation.
• Ensuring that goals, scope, and product domain are understood by everyone on the Scrum Team as well as possible
• Responsible for promoting and supporting the Scrum process and helping everyone understand Scrum theory, practices, rules, and values.
• Finding techniques for effective Product Backlog management
• Helping the Scrum Team understand the need for clear and concise Product Backlog items
• Understanding product planning in an empirical environment
• Ensuring the Product Owner knows how to arrange the Product Backlog to maximize value Understanding and practicing agility
• Facilitating Scrum events as requested or needed.
• Worked together with the Scrum team to plan and release working product increments
• Created and updated repeatedly test plans, test cases and test scripts for several SIT and UAT phases.
• Inspected progress toward the Sprint Goal and reviewed how progress was trending toward completing the work in the Sprint Backlog.
• Make sure requirements, features, and user stories were properly aligned
• Facilitated risk discovery and assisted participating teams in remaining focused on effective risk mitigation.
• Worked closely with Project Managers, Agile Scrum Masters and stakeholders to understand and fulfill the product vision and timeline.

Confidential

Agile Project Manager / Technical Business Analyst / Ecommerce Consultant / Product Owner/ Scrum Master / Data Analyst

Responsibilities:

• Works for around 6 years with clients of all sizes, focusing more on analytical aspects of eCommerce technologies and customer experience aspects, strategy and customer acquisition.
• Used BI tools to generate business insights, data visualization using SQL queries, drilling down data, discovering data, and filtering of data eCommerce re-platform requirements gathering and system integration and testing efforts of APIs and Magento extensions in the logistics, retail, hospitality, health, travel, finance, insurance, media, manufacturing and chemical domains.
• Performed system integrations, automation testing and ERP implementations using XML, XPath and JSON between ERP systems, eCommerce platforms and SOAP and Restful APIs.
• Generated database design to the highest level of scalability and performance.
• Applied technical skills SQL in data collection, data analysis and reporting to procure data from database structures to report and provide solutions to client requests.
• Builds and mentors software delivery teams in Waterfall and Agile projects.
• Completes eCommerce project specifications for Magento merchants of all sizes and requirement validation against Magento Solution Providers.
• Provides strategic guidelines and feedback for content specialists, and oversees and/manage the work of others.
• Responsible for promoting and supporting the Scrum process and helping everyone understand Scrum theory, practices, rules, and values.
• Gathered business and functional requirements and tested the system integration for B2B and B2C stores of all sizes and with respect of third parties’ APIs and module extensions, payment gateways, hosting, Cloud, enterprise ERP and CMS systems, databases, PWAs, Omnichannel solutions (B2B, B2C, POS and Social sales channels) and headless eCommerce system integrations in the logistics, retail, hospitality, health, travel, finance, insurance, media and chemical domains.
• Grooming the product backlog and collaborating with key stakeholders to elicit and define features, user stories and acceptance criteria
• Managed QA teams in Agile teams to write and review test cases against user stories’ acceptance criteria
• Develop work estimates for content management implementations during the sales cycle
• Worked in adherence to the policies and regulations of the enterprise, governing bodies and business partners.
• Groomed the Product backlog based on business feedback
• Prioritization of features and making changes with contribution from business and other Agile team members.
• Managed data migration projects from Visual FoxPro and MS Access databases into MS SQL Server using .NET data technologies.
• Knowledge of content management-related technologies such as digital asset management, document management, enterprise search, social & collaboration.
• Gathered requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, wireframes, mockups, test scenarios, business analysis, task, and workflow analysis.
• Performed Agile Stakeholders Context Analyses
• Helping those outside the Scrum Team understand which of their interactions with the Scrum Team are helpful and which aren’t.
• Coaching the Development Team in self-organization and cross-functionality
• Helping the Development Team to create high-value products
• Removing impediments to the Development Team’s progress
• Facilitating Scrum events as requested or needed
• Attended Scrum of Scrum forums to discuss progress, impediments and dependencies
• Evaluated information gathered from multiple sources, decomposed high-level information into details, and distinguished user requests from the underlying true needs.
• Worked with the QA teams in Agile Scrum teams to test thoroughly all prior increments ensuring that all releases work together.
• Proactively communicate and collaborate with technical team and business owners to analyze information needs and functional requirements to deliver an effective solution.
• Developed and documented enterprise wide requirements and translated them into technical specifications.
• Helped the Product Owner to maximize the value of the product resulting from work of the Development Team.
• Identified important requirements that have not been actively represented by stakeholders
• Developed user documentation and conduct training as required.
• Successfully engaged in multiple initiatives simultaneously.
• Drove and challenged business units on their assumptions of how they will successfully execute their plans.
• Used strong analytical skills for understanding how to interpret customer business needs and translate them into operational requirements.
• Developed documentation for all digital consumer engagement to strengthen sales, loyalty and retention for the client online store.
• Participated in software rollouts with single or multi-properties.
• Participated in the QA and release management of applications through SIT and UAT, debugging and user acceptance before planning and executing deployment into production.
• Coaching the development, self-organization and cross-functionality of SCRUM teams
• Developed work instructions for users to install, operate and support new software.
• Provided post implementation support and troubleshooting.
• Analyzed problems and escalated issues in a timely manner for quick resolution.
• Extensively used verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts.
• Liaison between the business units, technology teams and support teams.
• Maintained and enhanced technical skills through formal and on-the-job training.
• Responded to and assisted with other problem tickets as required.

Confidential

Full Stack Software Engineer/Data Analyst

Responsibilities:

• Hands-on system integration that included the implementation and system integration of eCommerce requirements, ecommerce re-platform efforts, ecommerce platform due-diligence and audits of Magento implementations, including analysis of existing codebase and ecommerce UX business analysis.
• Hands-on implementation of business and functional requirements.
• Unit testing and system integration of software components such as but not limited to of third parties’ APIs and module extensions, payment gateways, hosting, Cloud, enterprise ERP and CMS systems and database systems for B2B and B2C stores of all sizes.
• Worked on PHP Projects, deploying code, writing requirements, and creating applications.
• Delivered real-time reporting on campaigns and utilized CRM programs to record and manage results.
• Integrated and documented Magento 1.x
• Migrated data, templates and other NET assets and eCommerce solutions
• Developed SQL queries and tested applications for ecommerce websites.
• Conducted technical analysis of existing business requirements.
• Programmed and executed new application code for existing programs.
• Resolved software bugs and prepared cost and time estimates.
• Designed and developed architecture components for web applications.
• Installed and maintained web applications for commerce websites.
• Utilized C#, PHP, JavaScript and HTML languages for web application implementation and automated testing.
• Evaluated and documented existing web applications as per SDLC processes.
• Responsible through the full development life cycle of applications.
• Determined business requirement to improve workflow of existing programs.
• Generated complex cross-tabulation reports and graphs to report data.
• Redesigned existing and databases to improve efficiency and bring them into compliance with current standards.

Confidential

Full Stack Software Engineer

Responsibilities:

• Support provided through ASP.NET, T-SQL, Microsoft SQL Server. Update knowledge and skills to keep up with rapid advancements in Microsoft .NET and SQL Server technologies
• Developed documentation for users to install, operate and support. Collaborated in the development of in-house development of new mailing software interfaces. Supported existing legacy system to provide newly created cases and ensured they were available in the systems in parallel until legacy systems were retired. Develop proprietary solutions to automate customer inquiries regarding long/short-term credit and event-driven activities. Serve as project manager to build custom tools for position, profit and loss, exposure reporting, investment modeling, risk management, pricing, trade processing, and reconciliation.
• Designed Web-based ASP.NET Internet applications linked to firm-wide SQL databases.
• Currently designing .NET system architecture for ASP migration project. Supervised junior developers throughout migration project lifecycle.