SUMMARY:

• As Program / Project Manager I designed, implemented, and evaluated project management processes and templates for the Program / project management office (PMO).
• Compiled metrics relating to IT project success, project attributes, and individual productivity and adherence to defined processes.
• Tracked costs and performance, service levels and other metrics required to ensure project goals and objectives are met.
• Served as a resource to project managers and project leaders to educate and assist them with implementing project management processes and making improvement/changes.
• Provided administrative support to project managers and project leaders.
• Ensured project control systems are in place and integrated project data for decision makers.
• Administered and maintained project management software and tools (e.g., Microsoft Project Server).
• Organized and published project - related documentation in various sources for review.

VENDOR MANAGEMENT / PROJECT MANAGEMENT

• Managed day to day operations of a 24/7 high transaction on-line environment. Project managed all new build-outs and initiatives using SDLC best practices.
• Managed Risk and Compliance, Supply Chain, and security compliance to ensure all issues were addressed
• Developed Infrastructure, Crises Management, and Business Continuity plans (BCP) for the 2nd largest bank in Mexico.
• Project exposure to IT ISO and, Sarbanes Oxley (SOX) Compliance Reporting .
• Experience with Windows server environments including Cloud, virtual, and physical project management experience with Infrastructure migration, relocation, and consolidation.
• Strong knowledge and understanding of Connectivity Services (LAN, WAN, Network Security, IP Telephony, Video conferencing).
• Structured cable plant experience, with a strong understanding of fiber and copper
• Over 15 Years Utilizing best practices with knowledge of Confluence, Agile, JIRA, Scrum, SDLC / PLC. Planview V14, and SharePoint to maintain control over projects.
• Wrote BRD’s, SOWs, RFIs, RFP’s, proposals, and received approvals for the projects.
• Negotiated Vendor contracts for equipment, and software orders. Pulled project teams together (Security team, and infrastructure).
• Heavy experience working with LEED-certified buildings that are designed to (Lower operating costs and increase asset value, reduce waste sent to landfills, Conserve energy and water, be healthier and safer for occupants, Reduce harmful greenhouse gas emissions).
• Managed Capital Expenditures and Computing expenses for the company, including budgeting, tracking, and cost containment. Skilled with modifying MEP and architectural schematics.
• Qualified for tax rebates, zoning allowances and other incentives in each location.
• Worked AutoCAD equipment and drawings for all mock-ups.
• Proven experience with security auditing, risk and threat analysis, contingency planning, implementing of security standards and methods.
• Strong Technical PM with development experience working with cross-geo teams in India, London, Brazil, Australia, and Central America.
• Extensive knowledge in Spam protection, Virus protection, Data Loss Prevention & Encryption.
• Prior experience leading a technical service or help desk support team
• Developed plans for of staff in each location, and tested each environment to ensure all PRMS Planview, BRD, and SOW requirements were approved.
• Excellent communication skills (oral and written)
• Provided liaison between Infrastructure and other departments to ensure OEM Software Installations, change and performance.
• Extensive server knowledge in Windows, VMware, Linux, storage platforms and protocols.
• Listing down the Recommendations
• Having gate reviews for better decision - making
• Tracking the progress of all projects and accordingly making risks known to the project managers
• Having quality assurances rendered to projects to check adherence to project management methodologies that have been set up
• Was able to Train, mentor, and coach new project managers in the different project management processes and systems put in place for standardizations
• Collaborated and ensured that all necessary steps and methods were well-documented for reuse
• Kept in constant touch with employees working within the organization and ask them for frequent feedback to find out the weaknesses as well as strengths of the processes and systems put up during the execution of each project.

AREAS OF EXPERTISE:

Project & Program Management (PMP & PMO), Biometrics, Content Management, Global Data Center, Problem, Change, Release Management, Disaster recovery, BCP, Quality Management, and Customer Relationship Management (CRM), Identity Management (IAM), and Physical Security with a background in the Corporate Security sectors.

TECHNICAL SKILLS:

Hardware: HP Blade System, IBM 2094, 2084, HMC, EMC DMX 2000 & 3000 series, tape systems (IBM VTS & Hydra, Sun/STK SL8500), Tape Drives 3422 & 3490, printers (laser & prepress). SAP, ELM, EBP, UNIX, MS SQL Server, AutoCAD, Windows Server, Cisco Router, L3/Power Paragon STS/PDU, Liebert UPS, Caterpillar 3500 series

Software: IBM ZOS, Sysplex, JES2, GRS, TSO, ISPF/PDF, CICS, IMS, DB2, MQ, VTAM, Netview, TCP/IP, Netview Access Services, NDM, FTP, TWS, Netcool, WSF, CA products (CA7, CA1, CA-MIA, CA-MII), Candle Products (Omegaview, Omegamon, TMONDB2, Sysview, Resourceview, Candle Command Center, MQ Mon), Access, Service Center 5.4, Remedy 7.0, Elixir, MS Project, Planview V14, Word, Excel, Lotus Notes 7.0, and Sametime. Complete knowledge of MS, and Sun office tools including PowerPoint, Visio, SharePoint, Outlook, and MS Project. MS Windows 2000/XP/Vista, Windows Server NT/2003/2008, DOS, Active Directory, Linux, Apache, Microsoft Exchange, Web Logic, TCP/IP, HTTP, Domain Name System (DNS), Internet Packet Exchange (IPX), Web Cache Communication Protocol (WCCP), ICAP, ICP, Wi-Fi, POP3 and SNMP, MS Project/Visio/IIS/IE, Novell Networking, Acrobat, McAfee and Symantec Anti-Virus, Dynamic Host Configuration Protocol (DHCP)

PROFESSIONAL EXPERIENCE:

Senior Project Manager / Consultant

Confidential

Responsibilities:

• Responsible for overall coordination, status reporting and stability across the multiple concurrent projects/tracks that were included within the program.
• Developed and manages all facets of a project's planning and implementation including, but not limited to; project schedule/milestones, documentation of scope and requirements, budget, resource requirements, project communications, and issue escalation
• Ensures that the project adhered to the defined Technology Group project workflow process and governance framework, as well as established Bank and System project standards, including creation and maintenance of required project artifacts
• Identified key project risks, dependencies, and stakeholders, and coordinated the inclusion and management of the dependencies in a project strategy and schedule
• Provided comprehensive project management oversight by liaising with business stakeholders, technology support, vendor professional services, and senior management to ensure that a project achieved the defined business requirements, and that change requests were documented, approved and implemented according to the defined process
• Performed analysis of schedule and collaborated with stakeholder groups to ensure that appropriate resources (human, physical and financial) were allocated to the project to ensure successful and timely completion
• Conducted status reviews with the business area and technology teams. Identified variances and initiates corrective action to stay on target;
• Provided oversight to the project team, and management, in identifying and managing the risks and issues associated with the project and developing and executing appropriate risk mitigation and issue resolution plans

Confidential, New York, NY

Senior. Project Manager, Workflow Manager / SME

Responsibilities:

• Experienced Alternative Investment Management (Private markets, Private equity, Real estate, Hedge funds, and Family office).
• Experienced Institutional Investment Management (Public/Private Pension funds, endowments, foundations).
• Provided Mortgage Loan Processing guidance, Operations and Servicing.
• Knowledge of Broker Dealer / Wealth Management / Banking.
• Provided financial services, Monitor ships, Oversight and Reporting.
• Provided expertise with Technology platforms, Data Management Governance, Business Process Services.

Confidential, NJ

Program Manager / PMO

Responsibilities:

• Responsible for leading project teams and managing all activities in a project life-cycle (initiation planning, executing/controlling, and closing) associated with high visibility projects that are long- Term, across one or more lines of business and carry a substantial impact to the relevant businesses.
• Interacted with senior leadership and major stakeholders to establish strategic plans and objectives for programs or projects.
• Consulted with business partners to clarify and define complex project requirements, budgets and business cases, including statements of work.
• Wrote BRD’s, SOWs, RFIs, RFP’s, proposals, and received approvals for all projects managed with Planview Enterprise.
• Utilized best practices and knowledge of SDLC/PLC. Used systems like Planview V14, Agile, JIRA, Scrum, S ailpoint, SOURCE, Clarizen, MS Project, and SharePoint to maintain control over projects.

Confidential, New York, New York

PMO / Project Manager

Responsibilities:

• Manage project teams from the standpoint of logistics, communication, resource management and team effectiveness to ensure delivery of projects on time and on budget.
• Worked closely with team members and key stakeholders to consolidate information and develop communication strategies for the project team.
• Identified internal and external impacts to strategies and plans; assisted the team in characterizing the impacts, and proactively work with team members and subject matter experts to develop options for overcoming obstacles, mitigating shortfalls, and managing risks.
• Utilized best practices and knowledge of SDLC/PLC.
• Used systems like Planview, Agile, JIRA, Scrum, S ailpoint, SOURCE, Clarizen, MS Project, and Clarity PPM experience.
• Designed and lead initiatives to develop and deploy emerging IAAA infrastructures and services that supported campus access to on- and off-premises IT applications and services, and support the networked devices, systems, and critical infrastructure.
• Identified and prioritized enhancements to IAAA infrastructure and services.
• Analyzed and troubleshot complex issues with IAAA services.
• Wrote BRD’s, SOWs, RFIs, RFP’s, proposals, and received approvals for all projects managed.

Confidential, New York, New York

Program Manager / PMO Consultant

Responsibilities:

• Managed changes to all programs that involved Network, Telecom, and Unified Communications projects.
• Utilized best practices and knowledge of SDLC/PLC. Used systems like Planview, Agile, JIRA, Scrum, S ailpoint, SOURCE, Clarizen, MS Project, and Clarity PPM experience.
• Automated, and documented requirements globally for all Identity and Access Control systems.
• Managed project costs and risk management.
• Wrote BRD’s, SOWs, RFIs, RFP’s, proposals, and received approvals for all projects managed.

Confidential

Senior Program Manager / Consultant

Responsibilities:

• Defined and mapped the long-term document strategy. Worked closely with Legal/Compliance, Marketing and the tech teams.
• Redesigned Data warehouse systems that provided support for external customer MPX document viewing, and report storage.
• Automated documents that were in the production library as well as those that were in the lower levels, such as the testing environments.
• Wrote BRD’s, SOWs, RFIs, RFP’s, proposals, and received approvals for all projects managed.
• Used systems like Planview, Agile, JIRA, Scrum, S ailpoint, SOURCE, Clarizen, MS Project, and SharePoint to maintain control over projects.

Confidential

Senior Program Manager / PMO Consultant

Responsibilities:

• Managed resources required to drive delivery schedule testing and issue management for each line of business.
• Maintained schedules for testing deadlines, documented issues, provided status reports and advised on solutions.
• Sent out communications to senior level executives and handled ad hoc report requests.
• Wrote BRD’s, SOWs, RFIs, RFP’s, proposals, and received approvals for all projects managed.

Confidential

Senior Project Manager / Consultant

Responsibilities:

• Developed and manage work breakdown structure (WBS) for information technology projects.
• Updated project plans with information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.
• Prepared project status reports by collecting, analyzing, and summarizing information and trends.
• Utilized best practices and knowledge of SDLC/PLC. Used systems like Planview, Agile, JIRA, Scrum, S ailpoint, SOURCE, Clarizen, MS Project, and SharePoint to maintain control over projects.
• Assigned duties, responsibilities, and spans of authority to project personnel. Coordinated recruitment and selection of project personnel.
• Developed implementation plans that include analyses such as cost-benefit and return on investment (ROI).
• Efforts completed were On-Boarding, ICD-10, ACH, MLRE, and MMA.
• Wrote BRD’s, SOWs, RFIs, RFP’s, proposals, and received approvals for all projects managed.

Confidential

Director of Project Management

Responsibilities:

• Deep understanding of information management principles combined with experience in all facets of computer and data storage technology.
• Trained clients how to comply with state and federal discovery rules governing document preservation and production, allowing them to take on significantly larger and more complex cases with confidence.
• Managed forensic data collection from computer hard drives and servers.
• Provided office support for email hosting, network support, disaster recovery, and document management tools, (Documentum, Hummingbird, and FileNet).
• Provided programs for E-Discovery Tools (Captiva, Concordance, Summation, and IPro),
• Used systems like Plan view, Agile, JIRA, Scrum, S ailpoint, SOURCE, Clarizen, MS Project, and SharePoint to maintain control over projects.