SUMMARY

• An innovation focused entrepreneurial thought leader in software engineering practices & emerging technologies with 20+ years of IT industry experience working across various industries. Highly successful in both strategic and management roles with increasing levels of responsibility.
• Recognized for harnessing software engineering processes and emerging technologies to drive digital innovation and enterprise transformation at both strategic (C - level) and technical levels.
• Have a demonstrated & consistent track record of achieving/exceeding objectives and viewed as a leader in leading and coaching high-performing teams to execute strategic priorities such as adopting Agile / Scrum, TDD, and AIM; identifying new opportunities; consulting on large engagements; and establishing forward-thinking thought leadership through creative demos and technology/industry trends analysis.Specialize in digital transformations, change initiatives, systems and process improvement across multiple technologies and platforms with extensive experience in guiding IT organizations developing strategic frameworks that align with enterprise goals focusing on organizational culture change by defining & implementing new processes, models, and standards that improve code quality, reduce technical debt and project carrying costs.
• Passionate about what I do, and a strong believer in extreme ownership, I consistently deliver added value to clients. Broad business and technical experience includes advising early stage startups in bringing creative solutions to market by employing emergent technologies & tools - driving innovation and supporting new business models.

TECHNICAL SKILLS

• IBM BPM, IBM ODM, Blueworks Live, MS Project, MS Office, SharePoint, JIRA, Version One, Rally, Office365, ITSM, DeviceAnywhere, Perfecto Mobile, Soasta, LISA, MuleSoft, Cloudera, SCCM, Bitrix24, Binfire, SOA, .NET, Java, JavaScript, CSS, HTML 5, AWS, Azure, GitHub, TeamViewer, Mockflow, Remedy, HP Project Portfolio Management, Data Marts, Rapid SQL, PlanView, VMWare, MS SQL Server, MSBI (SSIS, SSRS, SSAS) OBIEE, Cognos, Tableaux, Mercury Quality Center, Toad, PPM, Proclarity, Requisite Pro, Clear Quest

PROFESSIONAL EXPERIENCE

Confidential, San Francisco, CA

Program Manager - IT Operations Transformation

Responsibilities:

• Partnered with the organizational leadership team (CIO, SVP & his directs) and global teams to enable transformational change in IT operations and digital capabilities.
• Successfully delivered high-visibility enterprise level initiatives and projects focused on Culture Change, process modernization & consistency and accelerated project delivery by working with technical and operational management teams across the org, including:
• Direct a transformation and change management program focused on introducing positive cultural change while enabling agility, improved code quality, efficiency, productivity, and entrepreneurialism within the organization
• Manage the development and introduction of new processes, programs, applications, and tools required to standardize and streamline project-related initiatives; develop innovative solutions that improve the operational and cost performance of large-scale, global development efforts.
• Developing change strategies, frameworks and centers of excellence using Kotter, AIM, ADKAR, and other custom plans for enterprise-wide, global programs and projects.
• Crafting immersive approaches to assessing expected impacts and reactions to impending changes with an understanding of personas, cultural nuances, and attachment types.
• Developing and executing change strategies for enterprise-wide, global IT team’s transformational programs.
• Coaching leadership on the importance of alignment to strategic vision and execution strategies. Design team member focused engagement roadmap and action plan implementation to address resistance and poor engagement.
• Lead all ideation, strategizing, and innovation efforts throughout all change management initiatives.
• Manage teams responsible for fulfilling multiple simultaneous projects, conducting project conflict management, developing timelines, budgets, ensuring the delivery of resources and tools necessary to successfully complete projects and programs; ensured that all programs completed per standards and requirements.
• Constituted, coached, management and led multiple high-performing teams in a matrix environment to deliver exceptional projects contributing to digital transformation and enterprise intelligence enabling performance improvement, and multiplying impact during this transformation.

Confidential, Dublin, CA

Project Manager

Responsibilities:

• Worked as the technical Project Manager in charge of directing process improvement initiatives, fulfilling multiple medium to small-budget projects throughout a cross-functional matrix environment:
• Increased the adoption of IBM ODM across the enterprise by conceptualizing, developing, and implementing a strategic roadmap, while also developing multiple BPM POCs for external BPUs.
• Managed onshore and offshore teams responsible for capturing and verifying development requirements, and served as the primary contact to senior IT management and IT executives, communicating project progresses and statuses.

Confidential, Redmond, WA

Program Manager

Responsibilities:

• Directed multiple process optimization initiatives within Service Transition, including designing and implementing BPM documentation templates and formats that became the standard documentation framework in the division.
• Managed the documentation of “Forward Looking Release” view, which enabled increased visibility of planned releases throughout the Service Transition organization.
• Applied BPM principles for process documentation, optimization, automation and systems integration involving process mapping, controls, and measurements for continuous service improvement, and also increased operational efficiencies by aligning ISM deliverables with business objectives.
• Directed the business process team responsible for capturing and verifying quality requirements.
• Worked with various teams and leadership to redesign workflows and achieve cost savings via process optimizations that utilized the ITIL framework.

Confidential, Sunnyvale, CA

Project Manager / Partner Networking Manager

Responsibilities:

• Led several successful projects for an Online Legal Technology start-up, managing initiatives to improve core operations of web-based systems.
• Managed a Waterfall-Agile hybrid development environment, working on solutions that included upgrading security protocols, introducing updates to online forums, and upgrading user interface systems.
• Identified and responded to current and future technology needs while also developing vendor-selection strategies and criteria.
• Developed and implemented new project management processes and tools used to capture, prioritize, and manage complex project requirements.
• Evaluated and resolved development roadblocks, ensuring that teams were successful in delivering required functionalities on-time and within budget.
• Gathered and documented business requirements, functional specifications documents, impact assessments, GAP analyses, and business process analyses.

Confidential, Oakland, CA

Project Manager

Responsibilities:

• Managed all aspects of project planning, development, budgeting, resource allocation, and developing service- level agreements (SLAs) for various delivery options.
• Developed and managed new teams responsible for completing high-visibility projects; interfaced with internal and external resources to ensure successful development and implementation of software solutions.
• Collaborated with cross-functional operational and technical teams to define and respond to software development project requirements.
• Led teams throughout the entire software development lifecycle (SDLC), using a development methodology that utilized Waterfall and Agile.
• Established optimized workload plans to support the development of financial budgeting and forecasting.
• Conducted internal audits and reviews to ensure that all projects aligned with ethics and compliance standards.

Confidential, Omaha, NE

Release Manager

Responsibilities:

• Collaborated with business users, development teams, and infrastructure team to prioritize release timelines, analyze and streamline business processes, and introduce new software applications that increased the value of business operations.
• Established, customized, and implemented Systems Release and Change Management guidelines and procedures, including introducing Release and Change Management throughout multiple project initiatives.
• Assisted in the implementation of a Waterfall-Scrum project management process that improved the ability of project tracking by the customer and facilitated product deliveries that exceeded established quality standards and service-level agreements (SLAs).
• Implemented processes that reduced the defect identification and solution deployment time by 20%.