SUMMARY

• Over 10 years of managing projects that cross multiple, diverse business units and impact the enterprise.
• Skilled in Information Technology (IT) and business management, with key emphasis on infrastructure management, software development, Information Security Implementation and system implementation.
• Effective leader; able to prioritize, delegate and motivate.
• Outstanding skills in analysis, strategy, and planning. Knowledgeable in staffing business practices and human resource guidelines, with a concentration in vendor management.
• Personable and persuasive; able to build instant rapport. Recognized for strong problem solving, negotiation and communication skills.

TECHNICAL SKILLS

• Microsoft Word Microsoft Excel Microsoft PowerPoint Microsoft Outlook Microsoft Project Microsoft Project Server
• Microsoft Visio Microsoft Dynamics GP Microsoft Dynamics CRM Primavera Clarity Innotas PPM Lotus Notes 7
• Adobe Photoshop Adobe Illustrator Image Ready Dreamweaver Flash 4 & 5 QuarkXPress CorelDraw HTML
• PeopleClick Beeline Click Commerce Fieldglass InSite SharePoint 2010 MAS 500 Oracle Financial Management Oracle ERP PeopleSoft Visual Studio Team Server (VSTS) VersionOne Rally JIRA

PROFESSIONAL EXPERIENCE

Confidential

PMO Specialist

Responsibilities:

• Responsible for creating and managing Work Orders/Change Orders for contingent staff and software/hardware purchases.
• Responsible for managing project resource assignments, creating assignment extensions in the resource plan and extending all system accesses for project team members.
• Conduct presentations to, and have common interaction with the Project Manager (PM) and Business Venture Manager (BVM).
• Provide monthly Stewardship data to the PM, BVM, Controller, and PMO Manager including a spend analysis and forecast of project spend.
• Conduct monthly reviews of project resource activity with Project Track Leads and document required assignment changes for PM review and approval.
• Process invoices from Suppliers/Vendors for contingent labor and/or software/hardware, verifying charges against active work orders.
• Manage project accruals, reporting items to be accrued to Controllers organization monthly for services/items not paid within the billing month.
• Provide weekly reviews of project activity against each funding category (CAPEX/OPEX) to confirm project spend is allocated appropriately.
• Conduct monthly, or as needed meetings with the approved project Vendors/Suppliers to review invoice aging reports, resource assignments, and other project items.

Confidential

IT Project Manager / SCRUM Master

Responsibilities:

• Responsible for identifying project tasks, creating project schedules, conducting risk assessments, calculating cost benefits and other project management planning for new client implementations and existing client application changes.
• Conduct presentations to, and have common interaction with business process owners and operations management.
• Maintain various project management documents, including dashboards, project status reports, action logs, and meeting minutes.
• Manage integration testing throughout the lifecycle of projects (new client and change requests)
• Responsible for managing the Quality Assurance team and providing QA metrics to the project stakeholders.
• Participation in the QS test cycle (creating test scripts, executing test scripts, etc.)
• Facilitate cross-functional team meetings to achieve project goals.
• Identify project deliverables, milestones, and required tasks.
• Track project progress and report status to the project team, stakeholders, and executive sponsors.
• Facilitate sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstrations.
• Protect development team from outside distractions, impediments or team conflicts, and maintain focus on product backlog and project timeline.
• Work closely with product owner in backlog management and continuous delivery of features.
• Educate and reinforce scrum methodology and agile framework to team members and key stakeholders.
• Direct and lead development team from project initiation through delivery of final product.

Confidential

IT Project Manager / Business Analyst

Responsibilities:

• Elicit business requirements from business process owners, SME’s, and program stakeholders
• Conduct presentations to, and have common interaction with business process owners and management.
• Facilitate cross-functional team meetings to achieve project goals.
• Create business requirement documents, user stories, and use cases based on discovery sessions with business owners and technical teams.
• Create and maintain program documentation as new business processes are developed and old processes are improved.
• Perform MS Dynamics solution analysis and validation as needed to provide recommendations for system improvements and ensure the quality of solutions deployed.
• Provide analysis of program support and report statistics to program sponsors, stakeholders, and other program participants.
• Provide program performance statistics to program sponsors and management team.
• Develop, with process owners, new business processes based on enhancements made to the MS Dynamics system.
• Manage agile development projects based on Scrum methodology.
• Manage web application deployments and engage development efforts as needed per customer specifications
• Plan and manage the release of new system functionality to end users.

Confidential

Sr. Project/Program Manager

Responsibilities:

• Responsible for identifying project tasks, creating project schedules, conducting risk assessments, calculating cost benefits and other project management planning.
• Managed agile development projects based on Scrum methodology.
• Conducted presentations to, and had common interaction with business process owners and executive management.
• Maintained various project management documents, including dashboards, project goals, action logs, and meeting minutes.
• Facilitated cross-functional team meetings to achieve project goals.
• Identified project deliverables, milestones, and required tasks.
• Tracked project progress and report status to the project team, stakeholders, and executive sponsors. .

Confidential

VMS Program Manager

Responsibilities:

• Responsible for all aspects of the Vendor Management Program at Confidential Banks, Inc. including vendor management software implementations.
• Managed the IT and HR vendor pools participating in the Confidential Bank Vendor Management Program; including VMS training, contract management, vendor relationship management, vendor compliance management, contractor tenure management, and contingent staff spend management.
• Developed vendor metrics for the VMS program and provided program performance reports to the VMO and vendor companies participating in the program.
• Conducted operations meetings with VMO, MSP and VMS software provider regarding all relevant aspects of the program. Also managed program issues log and multiple small projects resulting from program operations issues.
• Conducted VMS program steering committee meetings with the VMO, VMS program sponsors and Confidential executives. Also served as a member of the VMS program Change Control Board that reviewed all program change requests, VMS enhancements and new releases.
• Responsible for program document creation and maintenance such as the MSP operations manual, VMS training guides, VMS quick reference guides, vendor FAQs, and VMS configuration guide.
• Conducted national contingent staff rate analysis for all temporary positions available in the VMS by position class and location. Also consulted with VMO regarding rate card changes based on national rate analysis and provide impact analysis to contingent staff spend.
• Provided VMS system administration to Click Commerce VMS, maintaining the configuration designed for Confidential and implementing configuration changes in the VMS. Also consulted with VMO regarding system changes and enhancements to improve program processes using vendor management technology.