Product Delivery manager/consultant Resume

SUMMARY

Extensive experience supporting all areas of business and product in the development of strategic and mission - critical Mobile, Web, E-Commerce, Social Media and Point-of-Sale technology solutions.
Developed and implemented global, medium to large scale, cross-functional servicing applications and portals.
Created and managed team of Business Solution Architects focused on end-to-end product and project delivery.
Led teams in ongoing Agile Transformations and ongoing Agile Development.

AREAS OF EXPERTISE

PROFESSIONAL EXPERIENCE

Product Delivery manager/consultant

Confidential

Responsibilities:

Provided project and product consultation for a mid-sized regional bank processor conversion.
Consultation services included product assistance and knowledge, requirement gathering, project tracking, project management and coaching assistance as needed.
Major projects: FDR to TSYS conversion of bank portfolio.

PRODUCT OWNER / TEAM LEAD

Confidential

Responsibilities:

Led the business solution for multi-million dollar product across four Agile scrum teams.
Set priorities and direction for the product through product roadmaps to ensure an on-time delivery.
Facilitated research for market data and voice of the customer feedback.
Collaborated closely with internal and external groups to ensure there was a clear understanding of features needed in the product.
Managed the Product Owner team to steamline user stories, documentation and interactions between ancillary services in order to speed up the requirements gathering process.
Major projects included: Building Systems Virtual Gateway.

DIRECTOR, BUSINESS SOLUTIONS ARCHITECTURE

Confidential

Responsibilities:

Created the Business Solutions Architect team to support cross-functional implementation of projects.
Created an integrated view of the enterprise using repeatable approaches and system components, cohesive frameworks, and processes that provided capturing of as-is and to-be processes and requirements in order to develop product backlogs and business process diagrams.
Consulted with both internal and external partners in evaluation of new technology, businesses and partners.
Drove conversion of business and vendor specifications into detailed requirements that supported software design and build using Agile and Waterfall software delivery methodologies.
Facilitated division rollout to Agile Methodology.
Provided updated dashboards of work to senior management. Major projects included: Custom Prepaid products, Servicing Portals, Servicing and Sales Platform, and International Servicing Platform enhancements.

Senior business Systems Analyst

Confidential

Responsibilities:

Worked with business units in planning and coordinating systems business analysis, design and implementation of projects that maintained and enhanced the system.
Served as a subject matter expert to the business units. Worked closely with both development staff and the user community to create business and functional specifications/ requirements, document process flows, and test plans.
Managed system changes, bugs and issues, and enhancements to the system.