SUMMARY

• Highly accomplished Agile Delivery Lead with over 8 years of experience as an Agile Professional/ Agile project implementations
• Continuous improvement oriented professional with a servant leadership emphasis.
• Skilled at leading Agile teams in Information Technology and Finance providing years of expertise in Program Management, Project Management, Software Development (SDLC) and Strategic Planning.
• In depth knowledge of - JIRA (Atlassian), Confluence, SQL database, HP Quality Center/ALM, SOAP UI, MS-Word, MS-Excel, MS-PowerPoint, Cbiz CRM, Fieldglass (ATS), MS Paint and MS Project, Google Docs, Google Sheets
• Extensive experience in Process Improvement, Cross-Functional Team Collaboration, Executive Reporting, Standards Development, Telecommunications, Billing, Ordering, Provisioning, Contract Management, Revenue Assurance, Quality Assurance, Audits and Controls.
• Success in leading the design, development and implementation of enterprise software capabilities to improve customer service, reduce costs and enhance revenues.
• Expert at creating communication channels to inform stakeholders and team members of project status and issue resolution plans.
• Skilled at clarifying business requirements, performing gap analysis between goals and existing procedures/ skill sets, and designing process and system improvements to increase productivity and reduce costs.
• Strong interpersonal skills, highly adept at diplomatically facilitating discussions and negotiations with stakeholders. Recognized project management skills consistently deliver complex, large-scale projects on time and within budget. Experience working with financial ERP systems (Oracle and SQL) and JAVA based application
• Experienced at working in PEGA and TIBCO SDLC environment
• Very familiar with working with cloud computing. Experienced at leading projects that have on-premise and AWS (Amazon Web Services) cloud-based servers
• Proficient at resolving inter team dependencies that included concept delivery teams like DAL (Data Access Layer), DAX, IVR/CTI, Product Configuration, Integration, Migration, Finance, BOI (Back Office Integration)
• Extremely proficient at performing all project activities/Agile ceremonies like Sprint Planning (Iteration Planning), Product Backlogs, Burn Down Charts, RAP meetings, Dependency Mapping Exercise, SDLC within Agile & Waterfall frameworks, Story Points Estimation. Requirements Gathering, Technical Writing, Agile User Story Writing, Gap Analysis of requirements and PRDs
• Extremely proficient at working with the Business Product Owners, Software Developers, Test Engineers, Release Management, Build and Deploy teams and UAT testers
• Experience working with mobile application interface for digital signatures platform
• Experience with Development Testing, Integration Testing, Automation Testing, UI/UX and Web Interface Testing

PROFESSIONAL EXPERIENCE

Confidential

Agile Delivery Lead

Responsibilities:

• Provided Scrum leadership and Agile Coaching to multiple scrum teams on the Customotive Release Train that automate and integrate Customer Accounts, Customer Accounts Summary and Universal Money Market solutions within the company’s financial enterprise platform
• Delivered capabilities integration utilizing API-based subscription solutions with Customer Accounts, Customer Accounts Solutions and Universal Money Market workflows
• Coached Product Owners, Technical Leads, Architects and developers to continuously improve methods and deliverables utilizing appropriate SAFe Agile principles and best practices
• Coached and empowered teams to be truly self-organized within SAFe Agile framework
• Coached teams on how to shift gears quickly and be able to push back effectively
• Coached teams on dependency mapping on user stories and assisted with escalation and resolution working on tight deadlines
• Coached teams on user story writing, estimating and story pointing
• Educated teams on how to read multiple charts and dashboard correctly in JIRA (Burndown, Burn up, velocity charts)
• Coached teams to be comfortable with changing priorities and impacts
• Spearheaded PI (Program Increment) planning, story prioritization meetings, backlog grooming meetings while managing expectations with leadership
• Consistently delivered functionality on a timely release schedule for the Customotive train is backend and some UI for mobile app. One team is universal money movement- oversee transactions. Other is customer accounts-controls what shows up in UI for customers
• Used GitHub extensively and participated in code reviews prior to deployment in production environment
• Good understanding of tables, data, design and architecture workflows
• Spearheaded PI planning for the Customotive train, daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos, and other activities as needed
• Successfully tracked and communicated team velocity and sprint/release progress in JIRA
• Maintained process documentation for teams in Confluence
• Work very closely with the Product Owners and Technical Leads to maintain the product backlog in JIRA and keep it up to date
• Actively participated in bi-weekly Scrum of Scrums (S2s, S3s) and helped with internal and external communication, improving transparency, and radiating information
• Effectively communicated defects/bugs inter team and across departments with prioritization and resolution of defects/bugs
• Proactively worked with the teams in developing and maintaining team standards, tools, and best practices
• Effectively identified and removed impediments and prevented distractions
• Facilitated inter team discussions, collaborations and conflict resolution

Confidential, Washington D.C.

Agile Scrum Master

Responsibilities:

• Provided Scrum Master leadership to multiple scrum teams to automate and integrate Document Management, Digital Signature, and BPM solutions within the agency’s enterprise platforms
• Delivered capabilities integration utilizing API-based subscription solutions to imbed document management and digital signature capabilities within contracting, leasing, and payment system workflows.
• Coached team members to continuously improve methods and deliverables utilizing appropriate Agile principles and good practices. Many of these learning opportunities came during Sprint Retrospectives, and action plans resulting from these.
• Worked with multiple Product Owners and stakeholders to develop Product Backlogs, product roadmaps, and deliverables roadmaps. Built user stories and continuously groomed and prioritized the Product Backlog together with the team(s) and the Product Owner(s).
• Coached Product Owners and stakeholders to value collaboration and communication over requirements contracts. Worked with customers to ensure their daily involvement in story refinement, delivery, and testing. This led to very successful project implementations that exceeded the customer's expectations.
• Worked closely with the Confidential infrastructure team to help facilitate data exchange between servers on cloud (AWS-Amazon Web Services) and on-premise ( Confidential servers)
• Worked closely with the team to trained product owners, stakeholders and end users on how to use the DSS tool using mobile application (IOS & Android interfaces)
• Worked closely with vendor for the release of new features and attributes for mobile interface on the DSS team and communicated the use of these new feature releases to stakeholders and end users
• Coached leadership on agile and Scrum Principles. Worked with leadership to gain their trust in the Scrum process and in ensuring they would help protect the Scrum team from outside interference as well as assist in removing impediments that the team could not remove on their own.
• Led all Scrum Ceremonies for both 2 and 3-week Sprints, including sprint planning, story grooming, daily Standups, sprint reviews, and sprint retrospectives.
• Utilized the full capabilities of JIRA for User Story, Epic, and Sprint management.
• Educated product owner on scope creep and managing product backlog
• Developed and spear headed an agency wide communication plan for roll out of the digital signatures tool
• Conducted demos, meetings, technical discussion, reviews and release planning
• Prepared and coordinated project schedules
• Coached Business Analysts on the team to successfully communicate client’s business requirements by translating them into easy-to-understand Agile User Stories in JIRA
• Worked very closely with the Business Analysts on the team to create documentation like the Quick Start Guide for a tool, and other training material to get entire agency trained on the Digital Signatures Tool prior to roll out
• Worked closely with solutions architect to provide custom made solutions for digitally signing documents and inter agency agreements by client agencies within the agency

Confidential, Dulles, VA

Agile Business Analyst

Responsibilities:

• Requirement gathering, user story writing and documentation in Atlassian JIRA within Agile framework
• Expert at Agile implementations - virtual dash boards, configuring Kanban and Scrum Boards, reports, documents and metrics for the concept delivery teams, defect tracking, tracking product backlogs, burn down charts and tracking team progress
• Expert working with JQL (JIRA Query Language), JIRA Filtering and Structures for Initiatives, Features and Deliverables within JIRA
• Responsible for also working as JIRA Admin and working with various JIRA Fields, Components, Project Permissions, Roles and Responsibilities
• Responsible for creating reports and statistical data analysis for projects to measure team progress
• Responsible for creating reports in Excel - sorting, formatting, pivot tables
• Ability to see patterns of use and provide common Jira and Agile approaches where needed.
• Ability to probe for understanding when working with team requests
• Familiar with Tempo and time tracking in JIRA

Confidential

Agile Scrum Master/Business Analyst

Responsibilities:

• Responsible for wearing multiple hats of a Scrum Master and Business Analyst on the Incident Management team.
• Responsible for leading the daily huddles and facilitating smooth functioning of the team by promptly communicating any issues/blockers (impediments) and escalate issues to the Product Owners.
• Conducted sprint ceremonies such as the daily Scrum, iteration planning (Sprint Planning), retrospectives, product backlog planning, gap analysis, identifying scope creep and dependency mapping exercise across various concept delivery teams.
• Responsible for conducting review sessions (JAD) with tech leads, development and QA teams in order to make sure they understand and agree with all user stories that have been committed for a particular sprint and are comfortable delivering the expected volumes of work.
• Responsible for leading elaboration meetings, interviews and brainstorming sessions with the stakeholders, BPOs and tech leads of other concept delivery teams to elaborate on the committed stories and make sure all the content is in line with business requirements.
• Responsible for performing end of iteration demos for stakeholders to showcase the all new functionalities and platform capabilities that were built out during that iteration.
• Responsible for leading the IM team for writing and documenting agile user stories within project framework and agile methodologies.
• Responsible for accurate understanding of the business domain and platform capabilities and leveraging that knowledge while writing effective user stories.
• Extremely proficient at using tools such as JIRA for user story writing, maintaining virtual dash boards, documents and matrices for the concept delivery team, defect tracking, tracking product backlogs, burn down charts and tracking team progress in terms of volumes of work.
• Extremely proficient at using Confluence - Internal documentation repository accessible to all within the organization.
• Chosen as a member of the interviewing panel while selecting suitable candidates for the team of analysts.
• Shared some of the responsibilities with my team lead to coach and mentor new members of the team and getting them up to speed.
• Responsible for supporting SDLC activities for approved projects, system improvements, and ad-hoc or emergency requests.
• Very proficient with creating statistical and metric-based reporting and dashboard in JIRA
• Supported the test environments and the testing lifecycle by reporting defects using the defined reporting process: a) Analyzed and identified system defects through functional, regression, and performance testing; b) Appropriately escalated issues in a timely manner.
• Actively participated in design discussions with tech leads and developers. Involved with documenting the process and functionality and publishing it on Confluence.
• Actively involved with the RAP (Release Ahead Planning) meetings to determine and agree upon the work taken on by the team for next three upcoming iterations.
• Responsible for creating documentation for processes and functionalities that were built within the platform.
• Worked with cross functional teams and communicated business requirements and translated them into test scenarios/test cases based on user stories and acceptance criteria
• Actively contributed to the launch of the Mainframe Application Platform called the “Horizon Platform” - PEGA and oracle-based development platform.
• Responsible for working on gap analysis and resolving dependencies amongst Incident Management Team and other concept delivery teams including DAL (Data Access Layer), DAX, IVR/CTI, Product Configuration, Migration, Finance, BOI (Back Office Integration).
• Worked very closely with the Asurion infrastructure team to help facilitate data exchange between servers on cloud and internal servers
• Responsible for working on all of the agent and system scripting content throughout the call flow for all clients within the platform.
• Responsible for maintaining documentation with regards to the agent scripting used throughout the call flow
• Responsible for working very closely with PE (Process Engineers) and Legal department to get approved legal agent scripting within the call flow for all clients.
• Responsible for working very closely with QA and development teams to troubleshoot and track defects within the call flow, system defects and production defects.
• Wrote documents related to functionality of tools which served as the foundation for QA testers - published these articles on the company intranet and Confluence (repository).
• Interacted closely with senior management, product owners and stakeholders regarding requirement specifications related to process flows and how they impact test design and planning.
• Worked very closely with the UI/UX teams providing inputs/ suggestions flows/call flows based on as and when the UI was being developed. Analyzed and tested functionality of the process flows/call flows based on mock ups and wireframes.
• As Scrum Master/BA for the Incident Management (IM) team: Tested developers’ code in SQL database (back end) and also UI process flows and call flows (front end)
• Proficient at manual and automation testing, data management and using tools like SOAP UI, HP Quality Center, JIRA, MS Paint, MS Power Point, Confluence.