SUMMARY

• Accomplished, experienced IT professional with a combined blend of analytical, strong technical analysis and design skills.
• Extensive experience providing guidance for system implementation and integrations for complex development projects, analyzing requirements to understand technology impact on the business processes.
• Proven record of establishing and coordinating efforts between numerous groups of technical and business management professionals to ensure client satisfaction and project delivery on schedule.
• Highly skilled in providing support for all business systems with focus on best practices, user training and system configuration, as well as in developing technical solutions and documents.
• Strong and solid communication skills with service - oriented nature. Committed to professional development and meeting the business needs and priorities of a company.

AREAS OF EXPERTISE

• Certified Scrum Master / Agile
• Business Analysis & Project Management
• Create and Maintain BRD, FRD
• Requirements Definitions and Gap Analysis
• Team Leadership, Motivation and Communication
• Software Testing and Troubleshooting
• Technical and End User Documentation
• Software Development Life Cycle (SDLC)

TECHNICAL SKILLS

• Microsoft Office (Project, Excel, Word, Power Point, Visio), SharePoint, Magento
• Demandware, Adyen, CyberSource, Cegid, Easy Vista, Mantis, Jira, Trello DashBoard
• Tibco, Microsoft Dynamics 365 & CRM, understanding of SQL, SSIS, SSRS.

PROFESSIONAL EXPERIENCE

Confidential - New York, NY

IT Project Manager / Business Analyst

Responsibilities:

• Organize and facilitate daily stand-ups, sprint planning, backlog grooming, demos and retrospective meetings.
• Define and maintain budget tracking for all projects across portfolio with tracking against invoices and internal resource capitalization. Develop project plans, identify cross-project dependencies, risks and track project timelines and milestones.
• Contribute to continual improvement by suggesting enhancements to user interface, software architecture, new technologies and business processes for a range of complex Digital and Mobility Projects.
• Provide and maintain fully detailed user stories with coordination of Operations and Business teams.
• Create, perform and manage software acceptance and regression testing for web and mobility upgrade releases.
• Work with various internal business stakeholders and external third-party companies to identify and document designs and specifications to ensure success of the project.
• Communicate project expectations to team members and stakeholder.

Confidential - New York, NY

IT Project Manager / Business Analyst

Responsibilities:

• Defined project goals, scope and deliverables that support business goals in collaboration with IT development teams in Paris and other stakeholders in US, Canada and Latin America.
• Analyzed and identified high-level business and user requirements into a functional web platform design. Participated in website wireframe schematic development.
• Conducted software acceptance testing to implement interface of e-commerce web platform Magento with retail POS System Cegid. Analyzed ongoing and blocking orders/returns/logistics processing issues making detailed analysis and logging into existing tracking systems: Easy Vista, Mantis, JIRA. Achieved 45% increase of internet sales by introducing new processes to sell catalog merchandise.
• Implemented mobility applications on IPAD (Mobile Sales Device) for Sales and Aftersales Customer Service Applications in all of US, Canada, Latin American Stores. Invoked release management SOP’s for version upgrade of mobility applications on mobile devices.
• Designed and implemented software upgrades to capture sales and aftersales metrics for use in CRM application.
• Created functional requirements, user acceptance criteria, detailed system specifications, screen and report mock-ups, workflow diagrams, throughout Agile, Waterfall SDLC. Performed gap analysis and traceability exercises to ensure defined solutions meet business needs.
• Developed and Implemented IT Change Management process for organization in collaboration with IT and business needs.

Confidential - New York, NY

IT Project Manager / Senior Programmer Analyst

Responsibilities:

• Managed large-scale projects resulting in the transformation/integration of order management, productivity, planning, allocation, ticketing, merchandising groups to maximize efficiency.
• Allocated costs for multitude of programs, program phases and projects, including full life-cycle software development and service delivery.
• Developed and managed system application changes from initialization and implementation for new web e-commerce platform.
• Gathered retail business requirements to define, scope, build and write program/technology specifications.
• Coordinated testing and release schedule of program changes before deployment per Sarbanes Oxley regulations.
• Designed and deployed training programs to ensure high quality service levels internally and at store level.

Confidential - New York, NY

Senior Programmer Analyst

Responsibilities:

• Researched current system processes to design and implement future processes. Worked extensively with allocation and order processing department teams to facilitate resolution of operational issues or potential stability concerns.
• Recommended and assisted in implementing e-commerce solutions to improve cost controls, risk management, and work efficiency, which reflected industry best practices.
• Coordinated the testing of retail applications and processes utilizing predefined and customized test scripts and ensured results were accurately documented.
• Designed and implemented new process to manage picking, allocation and verification procedure. Worked closely with internal sales representatives and operations department to optimize system changes to meet company needs.

Confidential - Leonia, NJ

Senior Programmer Analyst

• Provided technical lead and project oversight to significant company projects. Managed team of 5 professionals, focused on delivering quality projects. Worked closely with team members to develop individual training plans and provided support for continued professional development and growth.
• Managed web-based tracking system for client and departmental use in transaction management allowing electronic data interface activity to be managed by exception.
• Designed, created and implemented various company applications: inventory, order receiving and processing, shipping and billing, invoicing and financial applications to meet client (vendor) and its customer (retailer) needs.
• Defined program specifications into work breakdown structure for new application to automate shipping label order, creation and printing.
• Analyzed ongoing retailer technology requirements and modifications and identified areas of impact to current software and translation maps, designed system changes, tested strategies and managed release schedule for change management.
• Managed all e-commerce mappings and communications to comply with business needs and functionality of systems.