Resource and Demand Manager Resume

SUMMARY

Troubleshoot/research technical issues with client’s CRM instance and responsible for the management of open incidents
Conduct performance optimization of the client’s CRM environment
Work with clients to gather and understand business and system requirements for CRM application enhancements
Provide application training to client users and system administrators

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Resource and Demand Manager

Responsibilities:

Interfaces with external and internal teams such as Client Stakeholders, Sales, Technical Staff, Project and Delivery to estimate work efforts, define milestones and manage resources.
Worked with CRM Manager to develop predictive models to prioritize campaigns and maximize ROI using Customer and Prospect Data
Support and develop strategic initiatives, small to large/complex projects and ad-hoc enhancements to improve the CRM tool and processes.
Participate in Work Product Reviews as referenced in the Project Quality Plan
Assist the collaboration department in maintaining and delivering solutions on SharePoint and Office 365 technologies
Conduct training sessions and produce user documentation
Roadmaps current and future technical implementation at the architecture level and proposes technical alternatives when necessary.
Manages the cross-functional strategic planning process, leading conversations with key stakeholders to develop concepts for strategic initiatives, and developing those into detailed program / project plans.
Creates program/project process frameworks, tools, and best practices that can be adopted throughout the organization

Confidential

Portfolio Manager / EOR Regulatory Analyst

Responsibilities:

Enhanced Oil Recovery Portfolio Management
Develops and creates projects and reporting needs for enhanced oil recovery
Works with Engineers and Operations to ensure well, field and lease production data accuracy
Reviews all regulatory and permitting activities for EOR projects
Compliance review on all Enhanced Oil Recovery Submissions
Consults with project stakeholders and business units to report and resolve operations, production-related compliance issues, and historical data accuracy

Confidential

Technical Project and Implementation Manager

Responsibilities:

Managed project initiation activities that include identifying contractual obligations, client needs and goals, existing situation, necessary contacts, and access to existing information as needed.
Developed, defined and executed project plans, project scope, activities, schedules, budgets and deliverables.
Managed project risks, issues/problems, and activity progress to ensure project goals (e.g., deadline, scope and quality) are achieved.
Managed the integration of vendor/subcontractor tasks, and track and review vendor/subcontractor deliverables, if appropriate for the project.

Confidential

Financial Analyst/ Trainer

Responsibilities:

Managed, trained, prepared, reviewed and distributed tasks and projects to offshore team for AP and AR
Presented policy and operational procedures via Powerpoint and developed workbooks.
Audited and updated revenue data in MS Dynamics SL to align with the Lease Operating Statement
Provided direction for reconciliation needs and financial reporting
Developed, maintained, and distributed reports and financial models

Confidential

Underwriting Manager

Responsibilities:

Managed and oversee the procedures and output of the Underwriting Team up to 30 employees (CA, TX and Remote) to ensure that process and production is issued in compliance.
Worked collaboratively with the Operations Process Management team to ensure new capabilities, policies, products, and tools are designed appropriately
Trainer/Presenter - New hire, Systems, Procedures, and Underwriting guidelines