SUMMARY

• I am a data - driven, goal-oriented Product Manager with over 13 years of experience who gets excited building delightful products.
• Multi-talented product manager expertized in creating requirements and developing products that are valuable, innovated, and successful.
• Defining product vision, value proposition, roadmap, and leading all activities necessary to deliver the product to market (design, stories, testing, release demo, etc.).

TECHNICAL SKILLS

• Slack, O365, Sharepoint, AEM, SalesForce, Workday, WorkFront Aha, Confluence
• Trello, Splunk, SIP, Jira, SIP Trunking, Hosted PBX, Balsamiq, Chatbot-NLP and Agile Frameworks (Scrum, Kanban, XP, Safe RTE).

PROFESSIONAL EXPERIENCE

Confidential, Jersey City, NJ

Principal Product Manager/Agile Lead

Responsibilities:

• Driving the transformation of the Digital Workplace to improve the associate and client experience by enhancing workforce effectiveness to achieve its business goals.
• Responsible for understanding market trends, associate/client pain points, identifying product enhancements, innovations, creating personas, and user journey maps and translating it into yearlong roadmaps.
• Working with clients, internal and external partners to develop innovative digital experience by enhancing the agility and efficiency of information flow.
• Accountable for the entire portfolio of enterprise products from collaboration tools, device management, telephony, intranet, and chatbots.
• Implemented Slack on an enterprise grid to 11k associates as our UCC tool with a 30% reduction in internal associate to associate email in year one-causing information to flow more directly and more transparently.
• Managing a team of Product Owners in an Agile-Scrum Framework.
• Accountable for updating the outdated intranet site with AEM as the framework by creating customized personalized experiences with content that is tailored to the end user’s metadata and business unit.
• Launched an enterprise chatbot (NLP) with 6,400 associates using it within the first three months and a time saved calculation of $1.5 million.
• Leading complex, multi-disciplinary product implementations with senior members of tech, operations, sales, marketing to build the right product by evaluating the technical feasibility, direction, costs, and tradeoffs.
• Utilizing both quantitative and qualitative data to understand the scope, impact, and priority of business objectives and transforming the analysis into system enhancements and new features.
• Leading a self-organizing, empowered team of software developers, U/X, QA engineers, and content SMEs.
• Serving as a senior-level authority in utilizing Agile practices, mindset, and methodologies to increase agility by providing agile leadership, coaching, and training to Scrum Masters, Product Owners, and functional managers.
• Leading as a SAFe subject matter expert for both existing Scrum Master/Delivery leadership team and driving the 0365/Windows migration as an RTE.
• Spearheading monthly Senior Operating Committee meetings on program status through strategy dashboard decks, and success metrics .

Confidential, Newark, NJ

Director, Product Management

Responsibilities:

• Accountable for developing product features for the company’s core product with annual revenues of $639 million.
• Worked with the executive team to determine the product's strategic direction and roadmap.
• Conducted market research, surveys and customer/prospect visits to understand and specify requirements for target markets.
• Developed, implemented the product vision and strategy for self-service B2B products and achieved 150% of business goals within the first six months.
• Worked closely with Customer Success team to drive User Adoption and customer value.
• Engaged with stakeholders, customers, sales, marketing, operations and engineering to align on clear, actionable product strategy and priorities and deliver optimal results for customers and the business.
• Translated product strategy documents into epics and detailed stories for the engineering teams to develop.
• Defined MVP and managed tradeoffs and risks for all new products.
• Established and managed the Beta Program, which allowed quicker feedback and release to market
• Managed the full product life cycle of existing and emerging products across products focusing on revenue, growth, profitability, customer satisfaction, attrition, retention, and engagement.
• Provided product management support for sales teams: feature definition, roadmap & inventory commitments, RFP content, customer support, training, presentations, documentation & issue resolution.
• Spearheaded leading monetization and driving key business metrics across the portfolio of products.
• Collaborated with stakeholders to research, define and detail market user-specific needs/requirements, and ensuring the financial viability of new product ideas and managing their expectations.
• Worked with Marketing to create an MRD from user journeys, story mapping, personas, and pain points.
• Consistently drove year over year growth, penetrating new markets, and generating $2M+ annual recurring revenue from a subscription-based SaaS product.
• Reduced vendor cost by 50% to $250k by renegotiating contracts.

Senior Product Manager

Confidential

Responsibilities:

• Implemented the product roadmap and translated high-level business/product requirements from the CEO and Executive Leadership Team into clear, actionable deliverables as a Scrum Product Owner.
• Convinced stakeholders to align with the product strategy and roadmap for coordinated development, launch, and support efforts for products by Evangelizing.
• Launched products from concept through launch through product lifecycle principals.
• Used Agile-Scrum framework to author user stories with acceptance criteria, Product Backlog refinement, and Sprint ceremonies (daily, planning, review, retrospective).
• Facilitated a strong, prioritized backlog based on high-value enhancements.
• Monitored, tracked, and leveraged data and analytics to drive and enhance product creation and design.
• Conducted competitive analysis, developed a keen understanding of stakeholders to drive development decisions, and obtained sign off from appropriate approvers.
• Worked with marketing and sales to define the go-to-market strategy for new products, helping them understand the product positions, key benefits, and target customer.
• Analyzed, ranked, and communicated the ROI of products features to stakeholders using the MoSCoW method.
• Established stakeholder relationships by forming a working agreement among all stakeholders to promote effective collaboration and participation of stakeholders on product activities.
• Ensured all user stories meet “Definition of Done” before accepting them as “done” and presented all product demos to customers and other stakeholders.

Product Manager

Confidential

Responsibilities:

• Created, managed and implemented plans to support product roadmaps and product launch.
• Created product requirements by working closely with business leads, operations, marketing, technology, customers, development team, and operations.
• Identified and engaged all stakeholders (current and future) by promoting knowledge sharing early and throughout the product to ensure the unimpeded flow of value throughout the lifespan of the product.
• Coordinated with the UI/UX design teams with wireframes, mockups, and prototypes that inform and guide the development efforts.
• Collaborated with leadership to ensure product features reflected OKR’s for increasing customer value over time through market differentiation, and the delivery of great customer experiences across channels.
• Provided support, training, solving problems, as well as identifying missing or incomplete features for users.
• Worked closely with development to ensure the successful release of products, and presentation of product demos to stakeholders.
• Communicated the strategy to stakeholders and the development team.
• Collaborated with development team members, and functional managers on all aspects of the product development life cycle.

Product Analyst

Confidential

Responsibilities:

• Assisted senior product managers in structuring and executing operational, and strategic product initiatives by developing work plans, gathering and synthesizing relevant data, and leading analyses.
• Developed documentation to support the approval, design, development, and launch of the product.
• Discovered and created user requirements through analysis and interviews with stakeholders.
• Reviewed delivered product work to ensure it is functionality matches specifications.
• Worked with external clients for training, identification and solution to their new requirements and opportunities to improve their experience.
• Identified stakeholders by role, by influence and by expectations.
• Participated in discussions, interacted with product users to fully understand their business processes work environment, and training support staff on product solutions.
• Kept stakeholders empowered so that they can provide maximum value for your project.
• Work closely with our diverse internal stakeholders across Product, Engineering, User Support (CX) and Sales to deeply understand and address customer pain points.