SUMMARY

• Seasoned and versatile management professional with cross - functional experience acquired over the years with highly reputed business establishments, specialized skills in Waterfall and Agile Project Management, Global Program Management, Delivery Management, Agile Methodologies, Application Development Management, IT Operations with P&L Accountability, Customer & Stakeholder Management, Business Analysis/ Strategy/ Roadmap, Client Relationship Management and Team Management.
• I am currently working for past 3+ years on retail bank products (apple pay, android pay, samsung pay, citipay, zelle pay) with mobile and web experience for customers .
• Core strengths in Program/ Project Management Life Cycle involving analysis, design, development, strategy planning, risk analysis, configuration management, support, documentation, implementation and maintenance .
• Expertise in facilitating PMO activities like planning, executing and monitoring also controlled the project execution. Proven ability in providing thought leadership in overall project management, project planning, budgeting, resources deployment & utilization and risk identification & mitigation.
• Proven acumen in providing End to End Service Delivery Solutions and implementing the Service Delivery Process covering Service Level Agreement, Resolution Process, Knowledge Management and Procedures & Service Standards for Operational Excellence and generating Value Propositions for the customers.
• Adept in covering all Clients Meetings, Discussions, Challenges, Documentation, Requirement Gathering, Proposal Designing, Pre-Sales, Estimation, Resource Management and Technical Architecture.
• Highly skilled in providing leadership to the technology team in development of standards, reporting and monitoring system for product development/ management with the aim of providing high quality service and optimization of performance.
• Possess invaluable experience in interfacing with cross functional & cross geographical teams, multicultural people, languages and varied culture & customs across India and USA.

TECHNICAL SKILLS

Operating System: Window NT, Window 95, and Unix

Tools: and Languages: JSP, Java, Java Servlets, HTML, XML, CSS, XSL, JavaScript, JHTML (Dynamo Server Pages), DHTML, CGI, PERL, Clear Quest, Test Director

Version Control Software: Perforce, Star Team

Application Servers: WEBLOGIC, JBOSS

RDBMS: Oracle, Toad GUI for Oracle

Developer Foundation: J2EE

Methodology: OOAD - Waterfall, Agile/Scrum

P.M. Tools: Plan View, Microsoft Project, Ms Word, Ms PowerPoint, Ms Word, IBM Rational Portfolio Manager, Clarity, Rational Team Concert

Case Tools: Microsoft Visio

GUI: Microsoft Front Page

Reporting Tool: Crystal Reports 8.2

Other Tools: Interwoven - Team Site

QC Tool: Mercury, HP Quality Center

PROFESSIONAL EXPERIENCE

Confidential

Technical Program Manager

Responsibilities:

• Providing thought leadership, influence and hands-on engagement in order to develop, direct and implement the innovation culture for technology solutions, resulting in best in class solutions that meet global customers’ needs.
• Scrum master/Technical Program Manager delivering Zelle Pay product. We used Micro services for login and various other transaction detail components along with consuming APIs from EWS. Coordinating and documenting Release planning meetings with Early Warning system and citi stakeholders for agile release at the payment COE level. Also worked as a Scrum master/Technical Project Manager for delivering Citi APIs to MasterCard provider to consume Citi pay services and enhance digital wallet experience. Re-wrote DPP and Commerce Server services to Java Microservices under the Next Gen program initiative. Coordinating and documenting Release planning meetings with Master Card and additional necessary stakeholders for agile release at the line of business (payment COE) level.
• Planning, directing, coordinating, implementation and post implementation support of Apple Pay product infrastructure upgrade project
• Facilitating the daily scrum as Scrum Master and tracking team burn-down in resolving impediments. Organizing AGILE Methodologies, Scrum Workshops/Software Demos/Code Reviews to instill the importance of AGILE Practices in a project.
• Establishing, improving, and champion the use of formal project management tools and techniques across all projects, in the areas of: project plans, project status reports including executive management reporting, developing and maintaining accurate project deployment schedules, creative and effective risk management, change management, timely issue resolution, managing project expectations notably around scope, and clarifying project roles & responsibilities when needed.
• As a Scrum Master, responsible for monitoring and resolving any issues that are arising throughout the course of development.
• Managing the creation and maintenance of the development processes within the scrum framework.
• Accountable for
• Facilitating sprint planning, daily Scrums, reviews and retrospectives.
• Ensuring the development team is practicing the core agile Scrum principles of transparency, inspection and adaption.
• Empowering and supporting the product owner in grooming and prioritization.
• Serving as a liaison between technical and non-technical departments.
• Communicating with other management, developers, product managers and technical support specialists on product issues.
• Maintaining process documentation.
• Managing project deliveries in a timely manner involving seamless onsite/ offshore coordination and transparent communication with all stakeholders at all phases.
• Providing leadership to the technology team in development of standards, reporting and monitoring system for IT with the aim of providing high quality service and optimization of performance.
• Involved in end-to-end project management & planning and implementation from scope management to activity sequencing, effort & cost estimation, risk analysis to quality management in line with international guidelines and norms.
• Instrumental in finalization of project requirements and resource planning and playing a key role in strategic planning to assure achievement of agreed to functional and business objectives.
• Providing Technical Feasibility Study. Providing guidance on the projects and its requirements also communicating to the clients over the technology, processes and applications while updating them on the regular project related developments.

Confidential

Technical Support Manager

Responsibilities:

• Responsible for managing support activities for collections, operations and disposals of waste products applications.
• Accountable for driving production issues fixes on a day to day basis. Coordinated work activities between onshore and offshore team.
• Organized the daily and weekly status meetings with client technical team.
• Provided technical leadership while estimated and evaluated the effort/ schedules also managed the team and its grievances while trained team members on the technical project architectures.
• Suggested architectural improvements, design and integration solutions and formulated methodologies.
• Organized review sessions to provide input to team through framework analysis, design patterns and prototype specification.
• Efficiently understood business needs of the organization and rapid transition and deployment of technical solutions to align with the business plan to meet the set revenue budgets and customer growth.
• Evolved the system to meet changing business needs taking advantage of appropriate new technologies.

Confidential

Program Manager

Responsibilities:

• Responsible for planning, directing and coordinating infrastructure projects along with other applications projects.
• Implemented business as usual infrastructure project for True Disaster Recovery to failover active master database for writes and reads to a fail over master in the event of a True Disaster and replications to other active production databases.
• Accountable for planning, directing and coordinating Linux migration projects for application servers.
• Analyzed legacy and non-legacy applications and recommended customers to move away from legacy applications.
• Worked with geographically diverse team.
• Decommissioned legacy applications and coordinating decommission of Solaris middle tier application layer with Linux boxes.
• Tracked project schedules to ensure timely delivery. Followed Fidelity SDLC methodology for all projects.
• Responsible for directing, defining and coordinating project issues, establishing objectives, developing requirements, planning schedules, estimating costs, P&L accountability, reviewing proposals, negotiating contracts and monitoring technical issues.
• Developed full-scale project plans and associated communications documents. Effectively communicated project expectations to clients and stakeholders in a timely and clear fashion.
• Communicated effectively with senior management to enhance their understanding of the opportunities and limitations of information. Effectively managed the stakeholders also incorporated all project work-streams.
• Monitored the program/project and ensured issues were resolved in a timely manner and the appropriate corrective actions were implemented.
• Instrumental in finalization of project requirements and resource planning and playing a key role in strategic planning to assure achievement of agreed to functional and business objectives.

Confidential

Project Manager

Responsibilities:

• Responsible for planning, directing and coordinating projects from initiation to implementation (card life cycle).
• Led cross-functional, cross-vendor project teams and worked with Business Analysts, technical teams, risk, compliance, anti-money laundering and business partners to determine and translate business requirements into technology solutions.
• Defined project scope, goals and deliverable that support business goals in collaboration with senior management and stakeholders and also ensure that the scope and approach are fully understood by all stakeholders including technical team.
• Monitored and communicated the progress of project delivery and ensures timely and effective communication of project status in terms of cost, forecast, schedule and assessment of risks/issues.
• Ensured effective change control procedures and processes are efficiently used to maintain control on scope, schedule and cost.
• Responsible for adhering to Amex SDLC process compliance and standards.
• Managed project costs, resources, change requests, risk and issues by using client methodologies to ensure that maximum business benefit is maintained as well as provision of regular project status updates.
• Ensured accurate reflection of project budgets, forecasts vs. actual within Clarity.