SUMMARY

• Sixteen years of experience in project management, consulting, defining internal and external company process flows and refining processes through the implementation of technology and through processes refined as a result of my consultative efforts.
• Extensive experience with the design of service related offerings surrounding software packages that impact customer Time Labor Management, Attendance, FMLA, Scheduling, Consultative Analytics and Custom Reportage.
• Experience in multiple aspects of Partner Management including design, development and implementation of partnership sales, service and support programs

PROFESSIONAL EXPERIENCE

Confidential, MA

Product Manager/Partner Manager

Responsibilities:

• Providing guidance for upper management on proper partnership identification of Workforce Management and third party applications suitable for resale to PEOs and other HR/Payroll service agencies.
• Providing scope, scale and process around how third party applications, both integrated and non - integrated should be managed, from marketing to ongoing customer support.
• Assisting marketing and sales in providing PEOs with positioning tools on selling third party applications to potential PEOs and PEO clients.
• Driving the Product Management portion of development on internal Time and Labor applications including competitive assessment, feature set analysis and multi-year multi-phase development planning, budgeting and revenue analysis. Includes identification of features, authoring of Epics and Stories along with business case financial estimates for a multi-year multi-million dollar project.
• Driving the development of Marketplace Partner programs including PEO/ASO market needs assessment, partnership prospect identification, analysis, marketing plan development and API integration discussions.

Confidential, OH

Business Analyst

Responsibilities:

• In addition to the responsibilities listed below from the previous employment term at Kronos, was primarily responsible for requirement gathering, installation, implementation, testing, and support of Time and Attendance, Scheduling, Workflow, Leave, Accrual, Retail Optimization, Shop Floor Metrics, Financial Labor to Sales Comparison and Payroll based hardware and software.
• Participant in helping prominent customers identify potential labor cost savings through the implementation of systems and labor contract negotiations.

Confidential

Channel Partner On Boarding Manager

Responsibilities:

• Primarily responsible for providing ongoing sales and marketing consultation with and managing ongoing relationships with existing and new Channel Partners. Includes the development and deployment of custom and standardized Sales, Marketing and overall project plans for these partners over the first 24 months of the partnership.
• Additional responsibilities include providing cost/benefit analysis for these partners, including maintenance of On Boarding Process budgets for multi-tiered partnerships. Also serve as a primary point person for the implementation of company wide Project Management software, standardized internal and external marketing plans, internal conversion of support software, redesign and revamp of Channel Partner communications delivery methods and the complete redesign and revamp of initial and ongoing Channel Partner workshop programs.
• Have provided additional contributions of significance to internal projects surrounding the redesign of internal and external training programs covering all facets of technical, product and sales/marketing training and delivery; internal project management software and methodology and sales demonstration effectiveness metrics, evaluation, vendor selection and implementation of CRM and LMS related software and the development of an additional line of business geared toward smaller potential partners.

Confidential, Troy, MI

Senior Business Analyst/Principal Consultant

Responsibilities:

• Served as the primary Workforce Management consultant for multiple public agencies and private business including school systems, multi-division manufacturing firms and hospitals.
• Responsible for facilitating the creation and evolution of all aspects of the Workforce Management software practice. Hiring and managing resources for the practice.
• Served as Project Manager for both Time and Attendance and Vendor Selection projects tracking budget hours, managing interactions, and driving tasks due to be completed by others.
• Created and maintained all Service and Sales internal and external infrastructure documents including Statements of Work, sales presentations, services presentations, sales and implementation documentation.
• Participated extensively in the pre-sales and sales processes, providing both sales and service cycle level of effort estimates toward potential and existing business, generating sales proposals and responding to RFPs.
• Responsible for the initiation and management of multiple external partnerships.
• Performed various implementations of products including implementations of Kronos Workforce Central and International Time Recorder software packages.
• Authored HR and Payroll related RFPs on behalf of multiple clients.
• Served as a primary consultant and liaison for the Anchorage Public School District, Alaska’ largest employer, helping this district review and revise relevant labor management related policies and identifying gaps in their identified Workforce Management vendor software purchase.

Confidential, OH

Business Analyst

Responsibilities:

• Served as both an implementation and consultative capacity for over 80 Workforce Central implementations at Kronos encompassing every major industry and every significant module offered within this suite, including Time Labor Management, Scheduling, Attendance, FMLA, Device Management and Systems Integration.
• Chosen as the primary services resource to assist international company and partner offices in India and China in startup training, sales, and implementation responsibilities for employees in various positions including Business Analysts, Implementation Consultants, Pre Sales, Sales, and Technical Consultants, helping launch the Indian office in Bangalore.
• Utilized both domestic and international implementation experience to facilitate internal discussions of feature improvements and modifications to accommodate both markets among Sales, Quality Assurance, Services Support and Development.
• Helped design the services half of a consultative Optimization program that worked with customers to best determine how they could improve the use of Kronos offerings already in their environment.
• Became the first Analyst/Consultant in North America to successfully implement the Advanced Scheduling Module in 2005.
• Participated extensively in the pre-sales and sales processes, providing both sales and service cycle level of effort estimates toward potential and existing business.
• Standardized implementation documentation and processes for the Great Lakes Region and contributed to the standardization of documentation and implementation process nationally.
• Performed periodic ad-hoc individual and group training sessions on core and ancillary software feature functionality.
• Performed periodic requirements gathering for custom reportage and analytic criteria.
• Performed initial QA testing of all application programming. Also responsible for creating training and testing documentation for customers during all phases of the implementation process including Test Case Scenarios and checklist based testing.