Goal: A Program / Project Management or IT Functional Management position with influence on product strategy and responsibility for leading-edge, customer-access products and facilities for banking, social networking / collaboration, investing or e-commerce; including responsibility for budgeting, staffing and associate development.

Management Background: Outcome-driven, detail-oriented Project Manager with extensive experience directing IT projects at all phases of the product life cycle. Skilled at business and technical analysis, developing complex schedules, assessing resource requirements, assuring contract compliance, developing documentation, and managing conflicting objectives with limited or shared resources, with a strong commitment to quality and process improvement. Strengths include:

• 25 years experience in IT development and support, 14 of which were in a management capacity.
• A rich background in process methodology, with several years of service in CMM level 2 organizations, several years in applied Six Sigma processes and 2 years on a Software Engineering Process Steering Committee which maintains a CMM2 compliant process based on DMAIC phases for e-banking development projects.
• Experienced in managing within either traditional or matrix development environments.
• Highly adaptable to change, shifting priorities, and simultaneous management of multiple projects.
• Strong capability for building developer and customer relationships and leading cross-functional teams.
• Skilled at managing teams in diverse locations and cultures. Proven track record with vendor and offshore contract negotiation, development, and management.
• Excellent presentation and interpersonal skills, with the ability to engage an audience and articulate project status to all levels of technical, business, and executive management.
• Several years of Product Management Experience, determining customer needs, defining release contents and providing release project management for an Asset Management product with several hundred customers in the US and Europe.
• Several years of experience developing and maintaining both internal and external Service Level Agreements for foreign currency payment products providing time sensitive money transfer features to global corporate banking customers. These have included system availability specifications, operational procedures for internal service delivery organizations and disaster contingency plans.
• Certified Scrum Master
• Other qualifications include: project budgeting, staff selection, and personnel development skills.

Technical Background:

• Having come from a technical (programmer) background, have extensive background in system and logic design for applications in many business disciplines; such as accounting, debt collection, securities processing, sales and marketing management and asset management.
• Extensive background in data modeling and detailed knowledge of Data Base Management Systems.
• Managed Web application development projects using J2EE, WebSphere, Oracle, MQ and HTML technologies.
• Managed maintenance support of financial applications, including accounts payable applications, securities processing applications and debt management applications.
• Managed the implementation of tools for Requirements Management, specifically Caliber.
• Extensive experience with requirements elicitation, documentation and management.
• Proficient in all MS Office applications, including Word, Excel, Visio, Access, and Project.

Education:

• Bachelor of Science in Business Administration.
• Have completed extensive Project Management, Process Analysis, and Requirements Engineering training. As well as training on the use of Caliber RM, Requisite Pro, OO Analysis and Design and UML.
• PMP Certification .

Performance History and Accomplishments:

Program Manager, Confidential, October 2007 to August 2011 Develop project management processes and maintain the portfolio of products for the WebEx division; as well as provide program level management to groups of related projects. This position involves weekly reporting of product development and business division portfolio status to C-level executives. Program teams consist of cross-functional managers providing development, sales, marketing, operations, global channel and support for the delivery of new on-line meeting, training, and telepresence collaboration tools for enterprise customers. Manage phase commit gate process and conduct semi-monthly Commit Gate Meetings with product approval committee consisting of General Manager, VPs and Directors.

Consultant, Confidential, November 2006 to September 2007 Managed the Integration Testing, Model Office and Deployment functions for a project to fully replace the business process and systems for dental claims processing. This system is based on the EDS Metavance software and includes interfaces to several legacy systems and enterprise portal sites. This engagement has involved management of a multi-million dollar budget, with a project staff of over 80 full time resources testing and implementing multiple overlapping releases. These release are phased across a customer base of tens of millions. This effort has involved dynamic scheduling using MS Project with over 15 linked sub projects to a master project in MS Project Server.

Consultant, Confidential, August 2005 to October, 2006 Managed a multi-year project to implement an internet based bill presentment and payment processing system. This system is based on the CheckFree application and includes interfaces to several legacy systems and enterprise portal sites. This engagement involved management of an annual budget of over $6 million, capacity estimation, infrastructure implementation, sizing and oversight of environment planning, design and installation. Additional duties included on-going status reporting, task tracking and project plan maintenance. In addition to hardware and system software build-out, this position has included management of disaster recovery requirements analysis and specification, design and development.

Vice President, Project Manager, Confidential, 2001 to March 2005 Confidential is a 24x7, web-based, online transaction system servicing the treasury management needs of over 200,000 global corporate customers, achieving a consistent 99.7% availability of customer payment management and reporting products. Direct is an Internet portal, providing connectivity between large-scale back-office mainframe applications and the customer. Successes include:

• Management of projects to provide new feature updates to a state-of-the-art cross currency payment processing application, on the Direct Platform, that allows international customers to process payments from accounts held in any covered currency to payees in any other country in the appropriate currency. This application processes over $30 billion worth of transactions per month from over 4000 customer organizations.
• Implementation of a payment transaction, file upload process to allow submission of customer generated payment files via an internet-based payment processing application, including error processing and repair features.
• Creation of an internal, web based administration tool for setup and maintenance of payment processing customers and their accounts, and administration of cross currency processing rules that drive the foreign exchange (FX) processing logic for all transactions worldwide.
• Management of a project to develop a new, bulk payment foreign exchange payment system that provides large corporate customers with the ability to transmit large transaction files directly to the backend FX processing application. This allows customers to take advantage of bulk payment and bulk currency exchange rates by processing large volumes of transactions with no manual interface.
• Implementation of the Caliber requirements management tool. This involved regular project management tasks, as well as installing the application and determining a strategy for use; customized the tool, assisted with training of key associates, and conducted a final evaluation of the product. Developed an intranet site containing background information on the strategy for use, the customization features, and general requirements management theory.

Systems Manager, Confidential, 1998 to 2001 Managed multi-location development and maintenance teams and the LAN support group for a department that supported PC-based treasury management applications. These applications provided large corporate customers with payment processing, cross currency transactions, and account reporting features via dial-up access to back-office wire processing and account reporting applications.

• Managed the Y2K upgrade of payment and reporting applications as well as all department Y2K preparation activities and vendor certifications, allowing for a smooth transition at year 2000 turnover.
• Managed the development of several product releases for the payment and reporting applications, providing support for these applications on upgraded PC operating systems.
• Managed the platform certification of the product, allowing customers, particularly in Asia and South America to use enhanced applications prior to upgrading existing PC operating systems.

Project Leader, Confidential, 1991 to 1998

• Managed the development of a three-tiered, client server payment offset system for federal debt management, under contract to the US Department of the Treasury, Financial Management Service. Managed development and implementation aspects of the project from inception through deployment to US government departments and agencies nationwide.
• Facilitated relationship management, for the TOP project, between US Department of the Treasury officers and Federal Reserve System executives; The TOP system provides debt search and payment offset services to all Federal Departments and Agencies under mandate from Congressional Legislation and Executive Order.
• Managed projects for, and consulted on application development, maintenance and implementation of applications that supported securities processing for the San Francisco office of the Federal Reserve System. Supported applications that provide time-sensitive Treasury Bill Auction processing, Depository Institution Tax and Loan processing, and Savings Bond production.

Confidential,Product Manager & Manager of Customer Support, 1988 - 1991

• Managed development projects, determined product strategy, managed customer relations, provided documentation and launched product releases of the Asset Management suite of products.
• Managed first and second level technical support for and consultation efforts on implementation and operation of an Asset Management suite of products. Designed and implemented the strategy for customer relations and support. Organized and managed customer events.

Prior Experience, 1982 - 1988 IMS DB/DC and DB2 COBOL programmer/analyst and DBA; NYNEX Corporation and The Adelie Corporation