Operations Manager / Project Manager ~ Procurement Manager ~ Partnership Development

• A highly experienced Operations/ Project Manager who has demonstrated the ability to lead diverse teams of professionals to new levels of success in a variety of highly competitive industries, cutting-edge markets, and fast-paced environments. Reduced a $750 Thousand Dollar budget to $550 Thousand Dollars in one year. Recognized for the ability to identify continuous change actions to reduce cost, enhance quality and increase margin. Strong technical and business qualifications with an impressive track record of more than 15 years of hands-on experience in strategic planning, business unit development, project and product management, and system engineering strategies. Developed and provided leadership in developing requirements. This included requirements elicitation, requirements analysis and negotiation, requirements validation, and requirements management. Proven ability to successfully analyze an organization's critical business requirements, identify deficiencies and potential opportunities, and develop innovative and cost-effective solutions for enhancing competitiveness, increasing revenues, and improving customer service offerings

Professional Experience

January 2010 – Present
Confidential, – Orin Consulting, Atlanta, GA
Project Manager/Network Support

• Responsible for managing various legacy applications/systems, direct external/internal customer contact and management of the entire process and functional team members for tasks involved.
  
• Project tasks include but are not limited to: site survey requests, order issuance, engineering, provisioning, site work, testing, migration to new access and ensuring circuit disconnects are completed for the old access portion. Also have reporting and metrics responsibility to support the team. This includes generating daily, weekly, and monthly reports using Business Objects.
• Experience with provisioning systems within the telecom services industry including: TIRKS, ASR, and SOTS.

January 2008 – December 2009
Confidential - Mail Centers Plus, Atlanta, GA
Manager/Advanced Business Solutions

• Oversaw the strategic management and operational oversight of the company's Advanced Business Solutions department with responsibility to provide streamlined operations, reduced operating costs, and greater profitability.
• Interface with partners and clients to develop and maintain organizational strategies, operational efficiencies, and proposals for increasing technical efficiency and improving profitability.
• People Manager of a team of technicians who were responsible for 1st and 2nd level client technical support for over 400 multi-functional devices in 3 different geographical locations.
• Responsible for a $750 Thousand Dollar budget, Supply and Equipment Procurement and monthly and ad hoc reporting.

May 2006 -December 2008
Confidential, Lithonia, GA
Mortgage Broker/Owner

• Developed a Market Analysis to identify the size of the market and the type loan products most commonly utilized in that area.

• Consulted with prospective clientsto determine the best to fit their needs,
  interviewed all callers to assess their financial situation,
  completed loan applications and obtained all information and documents from the clients to process the loan.
• Developed and maintained a quality network of business relationships that served as a recurring source of referrals for new mortgage lending opportunities.

October 2002 – May 2006
Confidential, Atlanta, GA
Senior Project Manager / Process Engineering, Complex Business

• Lead and facilitated sessions with business and technical stakeholders. Identified/confirmed requirements scope, elicited business, functional, and non-functional requirements
• Critically evaluated information gathered from multiple sources, reconciled conflicts, decomposed high-level information into details, from low-level information to a more general understanding and distinguished user requests from the underlying business problem
• Established and implemented effective requirements practices, included use and continuous improvement of the requirements process. Assisted with the development of the organization's requirements engineering policies, procedures, and tools.
• Provided estimations of effort and duration for project planning and management. Tracked tasks, progress, and milestones. Provided updates to management and document issues, risks and contingency plans

April 2001 – October 2002
Confidential, Atlanta, GA
Project Manager /Wholesale Services Group

• Responsible for project managing the implementation of voice and data services for new and existing customers and vendors. Provisioning of DS1 and DS3’s in the ILEC market.
• Managed the project management and implementation costs within agreed tolerances.

Oct 2000 – January 2001
Confidential, Atlanta, GA
Network Provisioner/Project Manager

Nov 1999-Oct 2000
Confidential, Atlanta, GA
Network Provisioning Engineer – TEAM LEAD

Jan. 1999-Nov 1999
Confidential, Atlanta, GA
Provisioning Manager

May 1998-Jan. 1999
Confidential, Alpharetta, GA
Provisioner/Data Order Management Group

1994-1998
Confidential, Atlanta, GA
Network Support Specialist/Service Management Center

EDUCATION

Bachelor of Arts, Political Science

Professional Knowledge

Ethernet Provisioning
CDMA Technology Design Knowledge
Ethernet Provisioning experience
Network Design both ILEC and CLEC, SS7 Signaling experience, Inter-Machine Trunk (IMT) Provisioning, DS-1, DS-3, OC-4 and VOIP Circuit Provisioning experience
Six Sigma Statistical Analysis Trained
SDLC experience
Computer skills include: MS Word, Excel, PowerPoint, Project 2000, Visio, Windows XP
Civic Organizations
Volunteer, Big Brothers Big Sisters of Atlanta, 2003 - Present