SUMMARY

• A result driven, customer oriented, Senior Technical Project Manager, Lead PMO and Program Manager, having 22+ years solid experience in IT, Certified PMP having 15+ Years hands - on project management expertise in developing project plans and delivering end to end projects using Waterfall, RUP and Agile.
• Certified CSM having 10+ Years experience delivering in Agile Scrum, Agile Nexus, Disciplined Agile Delivery, Kanban, DevOps methodologies.
• Successfully managed various large complex projects simultaneously and programs for Business Transformation and Legacy Modernization in Enterprise Digital platfoms, Applications and User Experience, Self Service Portals, Mobility Content Management, E-Commerce, Test Data Management, Infrastructure planning and Application Portfolio Rationalization, Migration, Upgrade, Cloud Computing (Public, Private, Hybrid) (IaaS, PaaS, SaaS), Data Centre Upgrade and Migration, Databases, Data Collection, Analysis, Data Pipelines, Data Transfer, Data Privacy and Protection (PII, GDPR) Compliance.
• Responsible for ensuring right fit processes, optimal resourcing, tracking and reporting to achieve goals and objectives like faster time to market, business growth, client satisfaction using strategies like Renew and New, Zero distance, Design Thinking, Build-Measure-Learn that aligns to business strategy.
• Advanced knowledge and extensive Hands-on experience in using MS project, JIRA, Confluence, MS Azure, MS teams, MS Visio, MS office to successfully plan and deliver projects.
• Successfully managed projects for clients Confidential, PSPC, Canadapost ( Confidential ), WADA, Major European Telecom, Dansk Supermarked (Retail), Canadian Pacific Railways, Multiple Banks etc., with multiple vendors and partners i.e. Wipro, IBM, HP, EY, SAP, CGI, SI systems.
• Key Strengths: Managing large distributed global onshore-offshore teams, Proactive team-player, strong problem solving, conflict resolution and decision-making skills, excellent people management, project management, tracking and controlling, Organization Change Management (PDCA and ADKAR models), written & verbal communication skills .
• Quickly learnt and demonstrated adaption of Client business processes and operating practices and obtained desired results by adjusting project planning and delivery e.g. Accommodating PMO and Quality guidelines, standards, templates, processes for co-ordination with vendors, Go/No-Go decisions, quality reviews, IT Ops incident and change implementation regarding deliverables with SOX and management controls compliance .
• Lead Software development projects with team size ~ 80, Budget ~ 8 0 MUSD and SLA driven operational support for 100+ applications in 24X7X365 mode in enterprise environment with large onshore-offshore distributed global teams.
• Lead teams with varying skill set and experience levels defining RACI, Escalation matrix, SLA’s and set clear goals and priorities to engage team members, resolve conflict and recognize team member contributions.
• Successfully lead writing Project Charter, Statement of Work (SOW), Change Requests, response to proposals ensuring appropriate inclusion of business objective and needs, acceptance criteria, pricing models T&M, FP etc.
• Demonstrated experience in vendor negotiation for agreement on needs, schedule and acceptance criteria ensuring win-win situation as well as timely and quality deliverables.
• Effective Tracking and Status Reporting on objectives, milestones, risks, issues, Assumptions, Dependencies (Internal/External), decisions, quality metrics, variance analysis, Actions and key asks. Published Status using RYG status, Visual Boards, Dashboards and templates, weekly, Monthly, Quarterly and adhoc reports.
• Provided leadership, Collaborated with PMO, Business & Product Teams , Security, Enterprise Architecture, IT Ops, Quality, vendors and Testing partners to follow guidelines, best practices, set objectives, KPI’s, milestones, stage gate(s) and reviews to ensure the effective, measurable results, predictable & timely delivery and support the projects. Successfully set up WAR room / Command center for meeting delivery deadlines.
• Successfully built and managed strong business relationships with product owner(s), business stakeholders, senior management (Director, General Manager, CXO level), vendors, contractors.
• Successfully set up and conducted Governance and Steering Committee Meetings and ensured timely Project Approvals /Decisions on Changes, Stage Gate(s) with Entry/Exit Criteria and Milestones.
• Defined Program Org Chart, Role and Responsibilities, Escalation mechanism and Threshold levels for all stakeholders.
• Identified and negotiated project resource requirements with Talent management, CoE’s and delivery organizations (internal & external), set delivery expectations, and evaluate delivery performance;

TECHNICAL SKILLS

Project Management Tools used: MS Project, MS Azure, Atlassian JIRA, Confluence, ITSM tools (ServiceNow, PULSE, Remedy), MS Teams, MS Office, Visio, Quality Metrics, HP ALM, Test Client, Burn up/down, Velocity charts, RYG Reports, Dashboards.

Industries: Airline| Railroad |Government Public Sector | Retail, Utilities, Logistics | Healthcare | Banking |Telecommunication|

Business Development: Lead overall responses to various RFI’s, RFPs, developing templates and Go/No-Go criteria catering to diverse areas in Digital domain for Retail and Public Sector. Coached/ Mentored team members to write effective and winning proposals. Also worked on Competition Research, POV’s on domain and innovations, as part of Digital Research Institute).

PROFESSIONAL EXPERIENCE

Confidential

Program Manager, Agile mentor

Responsibilities:

• Worked with Internal, Client and Vendor Stakeholders to define scope, schedule, budget, and business benefits, resource requirements, expectations, performance evaluation and acceptance criteria.
• Managed resource allocations, project financials, timesheets and billing using internal systems, SAP and Excel
• Ensured Effective usage of Azure DevOps Agile for capacity planning, Sprint planning, Epics/Features/User stories, Tasks, Acceptance Criteria, Tags, Scrum ceremonies, Retrospectives and Dashboards
• Developed project plan, resource plan, Dashboards and Project reports. Timely communication on RYG status, deviations, Risks, Actions, Issues, Dependencies and Decisions (RAID).
• Provided leadership, facilitated impediments removal and motivated teams for continuous improvement;
• Managed Governance, Stage Gate meetings, escalations of Issues, risks to leadership for timely resolution.
• Collaborated with stakeholders, vendors, IT Ops, cloud, security and PMO to resolve dependencies.
• Worked with client Architecture board and solution team for appropriate evaluation, capacity planning, Infrastructure and cloud computing needs and optimized solution as IaaC, IAAS, SAAS and/or PAAS.
• Managed provisioning of Cloud Infrastructure and creation of resources for DEV, TEST, PRE-PROD, PROD environments using Terraforms (IaaC) and configurations, Data pipelines & monitoring Health.
• Ensured appropriate transition to support as well as technical and user documentation availability.

Tools: and Technologies used in the project are: Capacity planning, Infrastructure as a Code (IaaC), Terraforms, Microsoft Azure Cloud, IaaS, PaaS, SaaS, VM’s, StreamSets, WhereScape, Snowflake, Personally Identified Information (PII), GDPR, Data Masking/encryption/obfuscation using Voltage, ServiceNow ITSM, Change Management, Azure Portal, MS Azure DevOps Agile, SharePoint, MS Project, MS office, Visio.

Confidential

Senior Project Manager, Lead PMO and Agile mentor

Responsibilities:

• As Senior Project Manager and Lead PMO:
• Lead the PMO for program Kick off, defining program structure, facility set-up, Onboarding the teams
• Set up and Managed, Governance and Steering Committee meetings and review sessions at regular frequency
• Ensuring technical and quality guidelines, checklists, templates, standards and best practices are adhered to.
• Collaborated to define Stage Gate(s) and process for approval from various authority levels.
• Worked with Senior management, Architects and team for evaluation, capacity planning and decide on Infrastructure and cloud computing needs and solution as SAAS and/or PAAS for various components.
• Identify stakeholders, developed project plan, resource plan, risks and communication plan
• Interacting and Collaborating with client stakeholders, vendors, 3rd parties, multiple departments and Test CoE to meet the objectives using right fit PMO processes, methodologies and optimal resources.
• Project status report (weekly, monthly and quarterly status reports) communicating RYG status, deviations, Risks, Actions, Issues, Dependencies and Decisions and key asks.
• Preparing, Analyzing, M&C financial status, Knowledge management system, communicating financial reports.
• Managing team and high-performance using feedback, reward and escalation mechanism.
• Monitor, track and report to ensure within scope, on time, on budget delivery.
• Ensured mapping of processes to PSPC’s NPMS framework, SA&A, PII, SOX and regulatory compliance.
• As an agile mentor:
• Working collaboratively with teams, encouraging continuous improvement, managing cross-team dependencies and removing impediments, and empowering team to continually evolve.
• Identifying, measuring and maintaining metrics that allow teams to review and continuously improve.
• Ensuring transparency to team process and progress, building a high performing team
• Guiding teams on scrum ceremonies and events i.e. Sprint planning, Daily Scrum, Sprint review (Demo), Sprint Retrospective and Release Planning Meetings. Helping team to identify technical debt, Sprint 0 and Spike.
• Mentoring team and product owners (POs) to define goals and user stories using SMART and INVEST criteria, prioritize and groom the product backlog, maximize value delivered, eliminate waste and increase velocity, creating Definition of Readiness (DoR), Definition of Done (DoD), maintaining Scrum Artifacts.

Tools: and Technologies used in the project are: SAP Ariba Cloud (SaaS), SAP Fieldglass, ServiceNow ITSM, Drupal Portal, Data Analysis, ETL, MS Azure Cloud, VM’s, IAM (PaaS), SOA Integration, Oracle ESB (SOA Suite 12c), Web Services, Panaya, Design Collaboration, MS Project, Amazon Cloud Work docs (SaaS), Atlassian JIRA, MS Project, MS office, Visio.

Confidential

Program Manager

Responsibilities:

• Defined Structure of the program, multiple projects, org chart, dependencies, testing and release strategy.
• Defined and ensured adherence to escalation mechanism, communication needs, Governance and Reporting.
• Managed and tracked scope, schedule, inter-dependencies with vendors and departments, Budget & resource planning, progress control/ reporting, acceptance criteria, test strategy, tools and automation.
• Project Tracking and Reporting, Guided team, provided feedback to improve performance
• Project Approvals and Decisions on Changes, Stage Gate(s), and Milestones from reviewers and approvers
• Planned and managed Implementations, Change and Release using ITSM system and compliance to PCI, PII, SOX and regulatory compliance.
• Additionally, worked as agile mentor to help and guide teams in:
• Facilitation in Agile maturity evaluation for organization, projects and adoption by teams.
• Working as servant leader to serve the needs of team, shielding from any external noise, impediments removal, Mentoring, coaching and motivating the teams, Facilitating scrum ceremonies and retrospectives,
• Guiding teams to identify technical debt and plan Spike as well as Sprint 0 to address, Helping product owner (PO) to define prioritize, and groom product backlog, Facilitating teams in creating and adhering to definition of ‘Readiness’ and ‘DONE’, Helping team to identify and eliminate waste and increase velocity.
• Maintaining Scrum Artifacts Product Backlog, Sprint Backlog, Sprint and Release burn down, Velocity charts

Tools: and Technologies: OpenText TeamSite CMS, Atlassian JIRA, MSP, MS office, Eclipse, JEE, JBOSS, Private, Public & Hybrid Cloud, VM’s, Data Analysis, HTML 5, CSS, Angular JS, Bootstrap, SOA Web services, GIT/Bitbucket, SQL Server, Teamcity (CI/CD),