PROFESSIONAL EXPERIENCE

Confidential

Salesforce Project Manager

Responsibilities:

• Translate stakeholder requirements into use cases and project manage delivery of self - service platform for brokers and employers automating quoting capabilities; Estimated annual $2M savings in terms of FTEs
• Led project on API migration from IBM DataPower to Google Apigee for approx. 30 Salesforce webservices, coordinating sandbox testing and production deployment with 7 Enterprise system developer teams
• Performed Vlocity CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
• Design a PHI compliant solution for storage of sensitive information migrating to Salesforce with Shield
• Supported regular product enhancements, operational support and release management for Sales & Service cloud platform, working closely with business sponsors, engineering, and testing teams.

Confidential

Program Manager

Responsibilities:

• Implemented a new ABM platform 6sense leading efforts on requirement gathering, object mapping, lead scoring & Sandbox testing in Salesforce, while integrating tool with leading MAPs such as Marketo
• Designed Salesforce & Tableau integrated dashboards for full insights in to purchase funnel, optimizing Ad Spend through targeted digital and offline campaigns
• Customized the Salesforce Marketing Cloud application to match the functional needs of the organization. Working closely with Salesforce developers, regression and UAT testing teams

Confidential, Seattle, WA

Salesforce Consultant

Responsibilities:

• Created custom objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects. Created workflow rules and defined related tasks, custom.
• Maintained support and delivered multiple enhancements for a Salesforce Sales Cloud application, including web-to-lead enhancements that enabled reduction of headcount.
• Worked on Sharing Rules based on Role Hierarchies and created manual sharing for accessing records.
• Worked on different things like Components, Custom Settings, Site and Static Resources, Debug logs and system log.
• Worked on various Salesforce Objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Experience in developing Salesforce.com custom objects and work-flow business rules.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages. Developed and configured various custom reports and report folders for different user profiles.
• Developed and implements both the time dependent and time independent workflows as per the requirement.
• Administered and monitored the company’s Salesforce CRM application
• Created multiple SQL dashboards such as Shipper Dashboard in Metabase to analyze and track leading business KPIs
• Led initiative on contract portfolio data analysis to provide recommendations to Sales team for renegotiating contract pricing towards improving margin compared to DAT benchmarks
• Developed & executed a product strategy to launch a product in 3 months; worked with engineers to create user stories in JIRA, prioritized backlog & tracked sprint progress to ensure timely completion.
• Participated in requirement gathering by following various requirement elicitation techniques and collect requirements from stakeholders and business users and documented BRD, FRD, NFRD, URS and Use Cases.

Confidential

Business Analyst

Responsibilities:

• Created and maintained User Stories by interviewing the business users to communicate the requirements to development and testing teams.
• Involved in the Web Services Integration to connect with the different Applications including SAP ERP
• Worked with Product Owners to prepare the Backlog for Refinement by breaking down larger User Stories, resulting in improved Sprint Planning session.
• Analyze Business Requirements from Black Box testing perspective. Reviewed Test Strategy and Test Plans to ensure that test cases reflect user needs for the functional, User Interface, Performance, Usability and Security requirements.
• Created various Reports and Dashboard with Tableau and Power BI to assist managers to better utilize Salesforce cloud as a Sales Cloud, Marketing Cloud, Service Cloud and Analytics Cloud
• Worked with the user group for requirement gathering throughout the planning and implementation in the sales cloud-based environment.
• Implemented the requirements on Salesforce.com platform and Force.com IDE plug-in using Eclipse.
• Worked with Data Loader, App Exchange Applications, Validation Rules, Workflows, Approval Process and Reports & Dashboards.
• Worked on various defects which were raised during SIT and UAT testing.

Sales Operations Analyst

Confidential

Responsibilities:

• Analyzed competitors’ pricing and incentive structure helping team win RFP bid worth $5M from Honda
• Used agile methodology to understand the existing system and the current business process and methods to identify deficiencies and areas for improvement and enhancement.
• Responsible for documenting user stories, business rules, workflow diagrams and business process modeling (BPM) for the proposed functionality.
• Closely worked with the Scrum Master in the burn-down chart, task board updates and Product Backlog reconciliation.
• Collaborated with internal planning, product groups, engineering, operations and technical resources to execute on a $4M deal strategy and delivery, contributing to 10% quota exceeding
• Rolled out a new pricing program under Land & Expand project, improving adoption by 15% equivalent $3M