SUMMARY

• Results - driven and performance-focused professional, offering more than 12 years of experience in software quality assurance; with focus on QA organization management, QA strategy and consulting, and QA project management
• Expert at setting up and leading testing organizations, while working closely with and supervising top-performing QA teams across China, India, United Kingdom, and the United States for Fortune 500 companies. An agile coach and champion; effective at building and cultivating professional working relationships with colleagues, clients, vendors, and stakeholders. Equipped with well-defined communication, problem-solving, analytical, organizational and technical skills.

AREAS OF EXPERTISE

• QA Organization Management
• Test Program Management
• Test Strategy and Delivery
• Regulatory and Process Compliance
• Test Automation and Planning
• Metrics Driven Management
• Business Development and Strategic Planning
• Continuous Process Improvements
• People Management and Mentorship
• Cross-functional Leadership and Team Building
• Customer Satisfaction
• Budget Management and Contracting

PROFESSIONAL EXPERIENCE

Confidential

Program Test Manager Delivery Manager

Responsibilities:

• Owned and oversaw end-to-end quality assurance ownership, as well as stakeholder and vendor management tasks for the following two global enterprise software as a service (SaaS) product implementations:
• A portfolio management solution across J&J’s various operating companies; and
• A solution to manage and track HCP contracts and payments, as well as report aggregate spend across J&J
• Spearheaded quality assurance process optimization as part of the systems development life cycle (SDLC) upgrade; defined testing process for agile GxP projects; and formulated testing guidelines and developed interactive training materials
• Implemented continuous process improvements which involved automation of integration test scenarios and regression test suite, as well as creation of orthogonal array test scenario template simplifying the UAT test design
• Initiated transition of projects from waterfall to agile that included training and direction to the Project Team
• Created and handled the automation test factory setup including process identification, test automation framework definition, governance model setup, asset management efforts, as well as maintenance of coding standards and best practices
• Earned commendation as an outstanding test program manager who successfully managed large, global enterprise programs owning end-to-end quality assurance operations
• Drove performance improvements as reflected in reducing total testing costs by 15% on one of the programs through innovation, process improvements, and resource optimizations
• Developed the following key initiatives companywide:
• A metrics management framework that included metrics identification, collection, sanitization, benchmarking, goal setting and automated reporting, to allow data analytics and defect prevention; and
• Estimation tool automating the creation of ROM QA budget for IT delivery managers based on high-level requirements, project-specific factors, and dependencies

Test Account Manager

Confidential

Responsibilities:

• Strategically led the overall delivery and operations of testing projects in an onsite-offshore engagement model
• Effectively performed business development and planning, consulting, revenue and profitability forecasting, demand forecasting, and profit and loss (P&L) improvements
• Efficiently managed major large web application projects including Hybris and Adobe Communique 5 (Adobe CQ5) ecommerce sites
• Conducted a wide array of business development activities including SWOT analysis accompanied by a 30/60/90-day plan and stakeholder analysis with an action plan
• Supervised the Life Sciences QA practice’s Delivery Excellence Team in charge of capturing project data in the company’s project management tool; tracking risks, delivery issues, and key metrics; and ensuring the practice’s top 1 ranking in 2014
• Oversaw functions such as project initiation and execution; test strategy creation; integration management; resource onboarding and training; project monitoring and status reporting and knowledge management
• Led and setup mobile test laboratory with mobile devices for compatibility testing, while planning optimal sharing across numerous projects
• Rendered account management duties including team-building events, town halls, campus hiring, recruitments, buddy programs for new hires, and women empowerment drives
• Served as the driving force behind the successful delivery of over 30 projects annually while overseeing more than 60 resources and maintaining schedule adherence for all test phases and deliverables
• Significantly reduced execution cycle time by 20% through test automation
• Surpassed revenue and profitability targets, consequently attaining and exceeding revenue targets year-over-year (YOY) by 15% on average
• Generated and led three to four innovations quarterly, providing return on investment (ROI), and process improvements that resulted in more than $1M of cost savings

Test Manager

Quest Diagnostics

Responsibilities:

• Won the company’s response to request for proposal (RFP) to test MyQuest web and mobile applications
• Launched this key program and built the team from scratch to successful operation which included creating resource and budget plan, project plan, and test strategy; as well as facilitating recruitment and training
• Effectively managed and coordinated test delivery encompassing various testing types such as browser and device compatibility, functional, integration, mobile, language, security, performance, accessibility, back-out, MU2, as well as web and mobile automation
• Spearheaded transition of project from waterfall to agile; directed release and sprint planning efforts; and participated in various agile ceremonies
• Minimal post production bugs and consistent 4+ ratings in both Google play store and Apple app store
• Significant cost avoidance and reduced test execution cycle time through automation of test regression suite

Confidential

Responsibilities:

• Successfully setup Testing Shared Services (TSS) organization for the customer including governance structure, Steering Committee, estimation council, metrics management, mobile test laboratory, test data management, and service-level agreement (SLA) identification
• Created the following key processes, tools, and initiatives:
• Test Strategy for testing types such as web and mobile automation, functional, integration, data migration, cloud, mobile, SaaS, performance, on-demand, application program interface (API), and service testing;
• Testing knowledge materials and knowledge site for TSS organization;
• Standard operating procedures (SOPs), tool management process, compliance, service catalog, brand, marketing, mission, vision, newsletter, pricing model, training materials, and customer satisfaction survey
• Successfully delivered more than 10 projects in the first year and an increase to over 25 projects in the second year
• Increased test automation penetration by 30% while attaining approximately 10% of cost savings
• Decreased defect leakage to production from 5% to less than 2%
• Created a tool capturing daily tasks, test activities, and key metrics from each resource that contributed in determining nonproductive activities and optimizing overall resource productivity by 10%

Test Lead

Prudential Financial

Responsibilities:

• Oversaw and tested the Incentive Compensation Management (ICM) project which included implementation of Varicent, a SaaS product, automating compensation payment to sales force representatives
• Developed and managed customized test process; test strategy, test design framework, test scenarios, test cases, test data matrix, test execution plans, requirement traceability matrix (RTM), and summary report; knowledge repository; and application quality assessment
• Assumed UAT test lead role
• In-charge of leading UAT for three to five small-to-medium projects on average monthly and multiple large projects;
• Delivered projects across various PowerBuilder and VB applications, in the client’s disability group including key programs such as Disability Process Automation (DPA), Total Absence Management (TAM), and Integrated Correspondence Management (ICM); and
• Focus on Sarbanes-Oxley (SOX) compliance, end-to-end integrations, user experience, as well as functional and business process validation
• Performed Capability Maturity Model Integration (CMMI) level audit on the client’s UAT organization; determined key gaps and conducted corrective and preventive actions (CAPAs); and provided recommendations, implementation strategy, and roadmap