SUMMARY

• Enthusiastic Project Coordinator/Junior Project Manager with over 5 years of project experience coordinating/managing medium to high projects as well as managing Infrastructure upgrades, new product launches and operational efficiency improvements.
• Displays the ability to “bridge the communication gap” between vendors and technical personnel and offers an extremely short learning curve with a “Whatever it takes” attitude to project delivery
• Possess ability to manage project through its entirety to ensure business achieves its efficiency and goals of project
• Detailed oriented fast learner with the ability to multi - task and think quickly in a fast-paced environment
• Proven ability to write proposals, make group presentations and communicate well to staff in different departments
• Ability to build and manage relationships with Account Executive, Account Manager, Technology Officer, Senior Technology Officer, Stakeholders including external vendors
• Proficient in Microsoft Office Suite, especially Microsoft Excel and PowerPoint as well as knowledge of Waterfall methodology, Clarity, Outlook, Confluence, Citrix, Microsoft Project, SharePoint, & Web Ex

PROFESSIONAL EXPERIENCE

Confidential

Project Control Officer (PCO)/Project Manager

Responsibilities:

• Supported projects through the entire SDLC lifecycle ensuring on time delivery and release implementation
• Responsible for developing, tracking and maintaining detailed project deliverables in Microsoft Project
• Tracked and reported on project performance, progress, change requests and issues/risks along with mitigation
• Coordinated interdependencies across application and Line of Business (LOBs)
• Provided weekly project status reports to Senior Management
• Provided management an overall understanding of budget utilizing excel
• Participated in meetings with clients and key stakeholders
• Prepared agendas and minutes including following up on action items
• Created variance reports and massaging data in Excel
• Provided Project Management and coordination support on assigned projects (Infrastructure)
• Ensured all documentation follows the governance standards by maintaining Document Tracking Form (Charter, Project Risk Assessment, and SOX Self-Assessment etc)
• Provided general administrative support including monitoring calendar and setting up meetings
• Reviewed Project Status Reports and ensuring status reporting follows reporting standards
• Provide support on compiling deck for Steering Committee Meeting
• Allocated time in clarity for project resources as well as conducted PM audits, forecasting and extract budget reports in clarity

Confidential

Project Coordinator/Junior Project Manager

Responsibilities:

• Tracked project activity from inception to implementation including project task estimation, resource scheduling, risk management, issue management and budget / financial management with expectations of achieving an overall business goal
• Reported progress to senior managers and various stakeholders
• Created reports and presentations using a variety of office productivity tools
• Coordinated and managed process improvements by documenting current process and communicating it to the managers
• Supported Production Support, Project Managers and Operations
• Communicated and facilitated the execution of requests through following up
• Maintained detail tasks and ensuring assignment completion by team members
• Coordinated project materials including meeting minutes and follow-up on action items
• Updated and maintained SharePoint

Confidential

Project Coordinator/Junior Project Manager

Responsibilities:

• Tracked project activity from inception to implementation including project task estimation, resource scheduling, risk management, issue management and budget / financial management with expectations of achieving an overall business goal
• Created, modified and updated project activities in project plan utilizing Microsoft Project
• Tracked changes to project scope and its impact to project
• Coordinated project interdependencies across application and Line of Business (LOBs)
• Maintained risks and issues list and when needed escalating issues for resolution
• Reported progress to senior managers and various stakeholders
• Created reports and presentations using a variety of office productivity tools
• Assisted with improving project administration processes by identifying inefficiencies and recommending solutions
• Maintained detail tasks and ensured assignment completion by team members
• Coordinated project materials
• Migrated 30 sites - 7,843 Agents, Managers & Unit Managers

Confidential

Project Coordinator

Responsibilities:

• Tracked changes to project scope and impact to project
• Provided project support through the entire lifecycle, ensuring delivery on time
• Responsible for maintaining detailed tasks and deliverables with input from project team members
• Created, modified and tracked detailed project tasks in Microsoft Project
• Scheduled project meetings and preparing documents for review and updates
• Tracked and reported on tasks that were late and forecast tasks for coming week
• Coordinated interdependencies across departments and Line of Business (LOBs)
• Maintained risk and issues lists and escalated issues for resolution
• Point of contact between various departments and external vendors
• Reported to the various project managers to provide support
• Monitored budget costs and provided reports
• Identified, prioritized and tracked project risks while working with internal and external vendors to resolve
• Analyzed existing processes and procedures and make recommendations for improvement where necessary

Confidential

Lockbox Specialist Lead / Project Coordinator

Responsibilities:

• Worked as a Project Coordinator supporting 3 to 4 Project Managers
• Assigned work assignments to junior staff
• Tracked deployment activities as they occur using runbook
• Utilized Excel to track risk and issues logs
• Uploaded reports, documentations, risk/issue log, minutes, and team errors to SharePoint site
• Interacted with different departments and support cross-teams to resolve issues
• Established minutes for monthly meetings and provide quality customer service
• Generated reports to track team’s errors and activities
• Developed and implement procedures and processes to ensure error-free environment
• Processed and deposit checks and invoices received by mail
• Reviewed checks and invoices for special instructions to determine appropriate item handling

Confidential

Project Coordinator - Intern

Responsibilities:

• Coordinated day-to-day office activities including scheduling conference calls and travel arrangements when necessary.
• Created, distributed and reviewed marketing material for new patient promotion.
• Provided administrative support to medical technicians.
• Assisted patients in the testing center.
• Input data from bank statements and company accounts into computer utilizing QuickBooks.
• Maintained office budget by itemizing company accounts and payroll

Confidential

Production Assistant

Responsibilities:

• Presented consistent management with unique designs, powerful presentations and fresh ideas
• Transferred text and images from client’s PDF files into Confidential software
• Demonstrated accuracy and speed when transferring files into database
• Updated client websites utilizing HTML
• Escalated missing client text and images to Shift Manager