Bilingual Systems Engineer / Project Manager / IT Security Specialist / Lead SCCM Engineer Resume

SUMMARY:

Working in systems administration to create meaningful relationships with customers and provide top - of-the-line, courteous support to my clients

CORE COMPETENCIES:

Experienced IT consultant with 10+ years of experience in the Information Technology industry. Demonstrated experience in Microsoft SCCM 2007/2012, Windows 2003/2008/2012 , Microsoft SQL 2005/2008/2010/2012 , Microsoft WSUS, Windows Active Directory, Microsoft MDT, PKI and creative software like Adobe Creative Suite 6 (CS6).

EMPLOYMENT:

Confidential

Bilingual Systems Engineer / Project Manager / IT Security Specialist / Lead SCCM Engineer

Responsibilities:

Architected, tested, and implemented first patch management system across Confidential
Project lead for printer implementation project in Japan and Malaysia
Project lead for mobile device loss-prevention software implementation project in Japan and Malaysia
Redesigned logo for department and established style guides for all internal communications
Responded to and delegated helpdesk requests for users across multiple time zones in a timely manner
Coordinated international video conferences and setup necessary equipment
Created end-user and technical-user documentation for use across the Confidential institutes
Lead for asset management and disposal
Recommended hardware and software upgrades for end-users, VIP-users, and technical users across the Confidential

Confidential, Houston

IT Lead / Windows 8.1 Deployment / SCCM 2007 & 2012 Admin

Responsibilities:

Designed and established testing lab for Windows 8.1 deployment image testing
Acted as a liaison between Windows 8.1 deployment departments, SCCM department, IT Security Department, and Asset management department to better coordinate our simultaneous projects
Designed logo elements for new Windows 8.1 image to increase Sysco identity and brand recognition
Created reports and submitted them to management in order to ascertain and procure computers for testing
Quickly analyzed and disseminated information about deployment issues for Windows 8.1
Migrated 36,000 systems from XP and 7 to Windows 8.1 across 100 operating companies in the US and Canada
Migrated Sysco’s SCCM 2007 environment to SCCM 2012
Designed and deployed SCCM 2012’s Internet Based Configuration Management component
Provided technical and architectural consulting when designing Sysco’s proposed SCCM 2012 environment

Confidential, Columbus

SCCM Administrator

Responsibilities:

Completed migrating 13,000 systems and 200+ servers from Confidential / Server 2008 to 7 / Server 2008 R2
Maintained greater than 99% compliancy rating for Windows Updates and software deployment
Collaborated with team members and ultimately created ways to decrease the number of non-compliant systems
Created application packages, driver packages, and Operating System Deployment task sequences for 13,000 workstations and 200+ servers
Designed and distributed technical training documentation to end users in order to clarify post-deployment questions
Tested packaged programs and Windows Updates on both physical and virtual (VMs) systems as part of deployment

Confidential

Computer Centre Intern

Responsibilities:

Provided administrative support for foreign dignitaries at Confidential seminar
Created new graphics for use inside of the Confidential website utilizing Photoshop CS6 Extended and public domain images
Designed and created template website for Confidential

Confidential, Columbus

PC Technician

Responsibilities:

Supported 10 different sites across middle-GA, providing remote and on-site assistance within 24 hours per SLA
Drafted an in-depth, 24 page document for co-workers and supervisors to use as base for storing encyclopedic knowledge of all possible technical issues that might occur in our work environment
Trained new employee in best practices in face-to-face interactions when dealing with clients, co-workers, or other IT professionals in the work field

Confidential

Editorial Intern

Responsibilities:

Began migration their website to a custom Drupal theme designed to completely mimic their current site
Assisted in the preparation and execution of an investment seminar with the Swiss Embassy and Japan
Transcribed documents for international presentations
Edited documents for the Ministry of Defense and Ministry of Land, Infrastructure, Transport and Tourism

Confidential

Information Technology Help Desk

Responsibilities:

Supported 300+ international end users with all technical questions and issues that affected either our university’s network or their personal systems
Prepared a seminar for students and professors covering the importance of email etiquette, proper usage of Microsoft Office software, and anti-virus software
Broke cultural barriers by being an approachable, understanding ear willing to help with any technical issue

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