SUMMARY

• Project Management leader with a strong background in services, IT, and software corporations, both application and cloud based. Projects include Website and VoIP, Java and .Net, internal and external control panels and SIP digital switch installations, accounting applications, ERP with SQL and MySQL migrations and scheme mapping, HTML and HTML 5 pages, Cloud applications including CRM, Hosting and Collocation.
• Success in driving revenues through project management engagements in the areas of operations, software and product hardware programs for development, sales, marketing and operations initiatives using leading edge Project Management and Quantitative approaches.
• Real world experience combined with degrees in Accounting, Political Science and a Master of Business Administration degree along with Electronic Engineering, Mathematics, Statistics and Computer Science curriculum.
• Technical Writer experience including user guides, project management plans, white papers, and on line content as well as webinars and training materials. Worked with both collocated and distributed teams.

PROFESSIONAL EXPERIENCE

Marketing Project Management

Confidential, Daytona, FL

Responsibilities:

• Created project management process including CRM that encompassed over 80 sales reps internationally.
• Successfully managed multiple customer projects for both industrial and manufacturing applications including operations and IT applications for sales centric projects.
• Managed project teams from 4 to 12 members, remote and collocated, in the direction and execution of corporate wide sales initiatives on a global scale which encompassed both the IT and operations objectives.
• Created and executed corporate wide sales communication plans for all product lines including messaging to all users, stakeholders and senior corporate management which included earned value cost/benefit analysis against project schedules.
• Responsible for defining, communicating and managing scope for all marketing initiatives and projects as well as negotiating national enterprise accounts annual contacts on a global basis.

Project Management

Confidential, Orlando, FL

Responsibilities:

• Created project SDLC for PMI Waterfall project management methods for IT migration project which encompassed over 1,500 employees and three divisions.
• Successfully managed three $350,000 plus projects for both DoD new portal applications and operations flow as well as IT divisional consolidations for operations centric projects.
• Managed project teams from 4 to 12 members, remote and collocated, in the direction and execution of corporate wide WAH initiative on a global scale which encompassed both the IT and operations objectives.
• Created and executed corporate wide communication plans for all projects including messaging to all users, stakeholders and senior corporate management which included earned value cost/benefit analysis against project schedules.
• Responsible for defining, communicating and managing scope for all IT and operations projects as well as negotiating for resources within weak matrix organization on a global basis.
• For IT projects, provided UAT as well as test plan and test scripts, reporting deviations, updates and results against the SOW, while updating risk register where appropriate.

Project Management

Confidential, Melbourne, FL

Responsibilities:

• Scrum Master on multiple development projects using SDLC Agile Scrum, Kanban and PMI Waterfall project management methods for new customer custom development projects.
• Managed several $1M plus product development projects for new clients for web CMS campaigns including stakeholder management and communications as well as content including project analytics.
• Utilized project management methodologies for JAVA based Web CMS portal for leading content rich Publishing websites with SQL database and HTML pages.
• Developed and created both online and flat file content for customer facing project management campaigns including technical manuals for Jira, Confluence and user guide for training.
• Responsible for developing an effective customer project management test plan and validation with project templates and program metrics which included performance measurements.
• Researched competitive technology and product offerings to support the development of new project management product feature matrix.
• Worked directly with sales and channel partners to secure and develop new customer projects and programs including the launch of new products and iterations as well as platform presentations and training.
• Created and maintained internal and customer financials on T&M projects as well as time tracking and SVN activity reporting of all team members.

Project Operations

Confidential, Orlando, FL

Responsibilities:

• Scrum Master on development projects using SDLC Agile Scrum and PMP Waterfall project management methods for Website processing engine content, customer control panel, billing engine and SSL/Domain Name engines.
• Applied QFD to identify Scope requirements for Cloud based hosting product development projects based on .NET MS platforms with MySQL databases utilizing MS Project and Visio.
• Conceived, created and implemented project management process including test plans, test scripts, validation and organizational template assets for six new software hosting product offerings.
• Managed project for on line ad words PPC campaign including promotions, landing pages and analytics as well as feeder site creation and content including analytics.
• Research and compiled competitive analysis reports to support project for the creation of pricing structures, go to market product feature sets and advertising campaigns.
• Led project management for the competitive technology and product offerings research to create new two new product lines including project management for messaging, links and social media adding 15% in revenue.
• Managed Microsoft Partner Network including SPLA licensing and certifications resulting in Gold Partner status as well as IBM Great Plains ERP and Salesforce.com CRM.
• Project manager for ISO implementation with scope of creating training and procedures for technical and customer service departments.
• Directly recruited team members and managed developers as well as projects for product training for collocation, reseller, affiliates and customer services partners.

Project Product Manager

Confidential, Morgan Hill, CA

Responsibilities:

• Led Project Management for creation of marketing services collateral including catalogs, PR, White Papers, training materials and advertising for both divisions.
• Managed six projects for the creation of feature sets for new wireless network products utilizing customer driven product development via SDLC for software OS and PMI Waterfall for hardware. Resulted in the full release of four new products.
• Applied collaborative new product requirements definition methodologies such as QFD to develop three new RF products and one product line upgrade for medical market segment.
• As Scrum Master, successfully applied Agile Scrum project management methods to test plans for product scope validation to reduce engineering software development time by 15%.
• Represented company and the technology at trade shows and industry councils in USA and Asia, including creation and presentation of “white papers”.
• Utilized MS Project for Waterfall project management as well as Jira and Greenhopper for Agile methodologies including SAP and SUGAR CRM applications.
• Applied XP methods with collocated development groups of up to 10 programmers as well as managed projects with up to 12 distributed developers.

Director - Sales Customer Service

Confidential, Fremont, CA

Responsibilities:

• Developed a Waterfall project management process which reduced project design lead times by 15% and increased customer driven project ROI by 10%.
• Increased customer base by 20% by designing project management sales program for two new product lines including web and catalogue marketing/sales plan and product release.
• Lead Inside Sales and national sales rep sales force increasing revenue by 30% through training, sales collateral and direct sales management.
• Managed integration and distribution Channel partners worldwide, including joint sales projects with major target customers.
• Orchestrated international sales meeting including the sales and product training as well as lead the sales planning for each territory resulting in $3 Million in additional revenue sales.
• Drove sales metrics implementation for all of sales resulting in a 22% increase in distribution revenue and a 10% increase in customer service sales.