SKILLS AND ABILITIES:

• Experience with Microsoft Windows XP/2000/Windows 7
• Microsoft Office applications including Word/Excel/PowerPoint/Visio/Access/Project/Outlook/SharePoint/Adobe/Timeline
• SPSS 15.0 Statistics Software
• Digital Marketing programs such as HP Quality Center, Campaign Manager 2.3, and SQL
• Experience with Google Drive/Calendar/Sites/Mail
• Excellent verbal and written communication skills, and eagerness to learn.

WORK EXPERIENCE:

Confidential

HR Project Coordinator

Responsibilities:

• Work with Human Resources staff to support the logistics and planning for highly visible, department events, programs, and projects; assists in early logistics planning and development of project implementation plans
• Help troubleshoot logistical problems and provide solutions for department projects.
• Proactively update and maintain program, project and event documents.
• Coordinates electronic and virtual meetings.
• During events and virtual meetings work with HR team, internal support functions, and outside vendors to ensure a high level of support consistent with a successful program, resolve issues and maintain the highest level of customer service.
• Prepare and distribute approved agendas and materials for meetings and events.
• Maintain calendars for HR Officers, arrange and schedule internal and external meetings, prepare Officers for meetings, assist in organizing materials for various meetings. Make travel arrangements for officers.
• Independently perform full range of administrative duties for Officers: prepare PowerPoint presentations, typed materials involving complex technical or confidential information; maintain files of material sensitive and confidential in nature.

Confidential

Project Manager

Responsibilities:

• Focus was on Project Delivery and Process Improvement
• Delivery side had a focus on delivering software solutions
• Process side includes documenting processes within Verisk for continuity and streamlining
• Acted as the SharePoint administrator, editing, designing, and revamping pages and sites
• Managed 3 - 4 projects at a time, seeing them through the full project cycle
• Led team meetings to acquire status updates on different project milestones

Confidential

Project Administrator

Responsibilities:

• Set up and managed support functions covering planning, tracking, reporting, quality management and internal communication
• Produced consolidated reporting to the project board, including milestone summary, key issues, risks, benefits, and summary of costs incurred
• Established standards, tools and procedures for use on the project, including issue risks, changes and information management
• Managed the project library
• Reviewed project activities for compliance with procedures and standards
• Managed the support and provision of project tools and equipment
• Managed data security, software and license control
• Assisted with the production of user documentation
• Assisted with testing
• Ensured that projects are run in compliance with the organization’s requirements, providing guidance to project teams
• Maintained and integrated project plans
• Tracked & reported overall progress
• Administered the project budget
• Planned & scheduled resources for a group of projects
• Monitored resource utilization
• Performed quality reviews

Confidential

Operations Manager

Responsibilities:

• Improved the operational systems, processes and policies in support of organizations mission - - specifically, support better management reporting, information flow and management, business process and organizational planning
• Managed and increased the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions
• Played a significant role in long-term planning, including an initiative geared toward operational excellence
• Oversaw overall financial management, planning, systems and controls
• Managed of agency budget in coordination with the Confidential
• Development of individual program budgets
• Invoicing to funding sources, including calculation of completed units of service
• Payroll management, including tabulation of accrued employee benefits
• Disbursement of checks for agency expenses
• Organization of fiscal documents
• Direct annual budgeting and planning process for the organization's annual budget with Confidential
• Developed and managed annual budget
• Oversaw monthly and quarterly assessments and forecasts of organization's financial performance against budget, financial and operational goals. Oversaw short and long-term financial and managerial reporting
• Managed day to day processing of accounts receivable and payable using QuickBooks, producing reports as requested
• Reconciled monthly activity, generating year-end reports, and fulfilling tax related requirements
• Managed grantor contracts and reimbursement requests
• Maintaining Intersection's archival and administrative file
• Administered payroll and employee benefits and organizational insurance.
• Ensured that Accounting Department requests are resolved and communicated in a timely manner to internal and external parties
• Developed long-range forecasts and maintain long-range financial plans
• Developed, maintained and monitored all fundraising and accounting systems and procedures capturing all pledges, billings and receipts and for the recording of all revenue transactions
• Prepared annual audit and be a liaison with all outside vendor

Confidential

Administrative Assistant

Responsibilities:

• Prolog / Encompass: log documents & prepare transmittals for Submittals, RFIs, PCOs (medium - high)
• Copied, scanned, emailed, e-filed and hard-filed project documents (medium-high)
• Assisted with Monthly Report production: printed, copied, prepared divider tabs, sorted & bound (high)
• Ordered & organized all office & break room supplies (high)
• Prepared shipments & dropped off overnight mail located in office complex (high)
• Answered office phones as needed and direct calls accordingly (minimal)
• E-reported office repairs needed to landlord and follow-up (medium)
• Maintained current Jacobs Safety Training as required (high)
• Picked up and distributed daily US Mail (minimal)
• Handled office toner recycling (minimal)
• Archived closed project documents (minimal)
• Worked in Center for Packaging Innovation for the safety teams
• Created tiered documentation systems
• Templating
• Systematic referencing
• Quality control
• Document control
• Web design
• Determined best way to balance and prioritize large volumes of administrative requests, some of which were complex and required executive-level support.
• Typed and designed general correspondence and presentation needs. Retrieved, coordinated and distributed incoming mail for named directors/managers. Answered calls and routed to appropriate individual and responded independently when possible
• Arranged meetings and provide calendar management for VPs; arranged meetings with multiple attendees or meetings that involved executives for department directors and team members
• Maintained hard and electronic filing systems and ensured administrative processes were documented and up-to-date.
• Managed inventory of supplies and ordered supplies as needed.
• Assisted on special projects and/or teams and assignments. Worked with other administrative staff outside of department to accomplish organizational goals

Confidential

Campaign Manager

Responsibilities:

• Worked in Digital Marketing as a Process Coordinator
• Monitored project schedule and reports to appropriate internal clients
• Built and maintained matrices in which I conducted weekly audits
• Worked closely and collaborated with the brand, marketing, and compliance departments
• Highlighted certain Confidential products in which they were trying to advertise.
• Launched campaigns based off their value, which meant running analyses, cross referencing each campaign to see which would produce more money
• Kept record of click counts, amount of purchasing of the product, and figured out the value of these campaigns comparing the two
• Stored project artifacts, built knowledge libraries, managed issue and risk updates, and monitored overall SDM compliance
• Built campaigns for internal customers. The customer puts in a request to launch a campaign on the Cap One website with banners and/or interstitials
• The customer informs us of who the graphics are segmented to and we controlled which group of Cap One customers would see the graphic(s) when they logged in to their account.
• Built requirements for the campaigns for approval before they were built in the QA environment. Once tested in QA, campaign would be exported to Production.
• Sent test accounts to the internal customers so they could log in and see their campaigns for business validation
• Built data models
• Teamed up with brand managers and marketing managers to continually improve customer’s online experience
• Ran kickoff meetings and helped build risk management curriculum
• Helped oversee strategy development, design, implementation, and results monitoring
• Maintained rollout dates for all campaigns in the validation and production stage

Confidential

Responsibilities:

• Helped determine slotting and scope of a project
• Implemented the four phases of project planning (planning, initiating, execution, and closing)
• Provided stakeholder updates on deliverables and any changes in status regarding the project
• Provided timely project plan updates in various levels of detail
• Managed all files and documents in Knowledgelink and Clarity, CapOne’s internal databases
• Captured meeting minutes and distributed to the project team
• Updated status reports
• Acted as key communication between all workstreams on the projects
• Document control
• Controlled the release and cancellation of specific documents
• Controlled specific requirements, instructions, and updates to the documents
• Used permanent documentation to support the maintenance and enhancement of the systems in our projects
• Controlled the updates in monthly reports, quarterly reports, matrices, risk and issues logs, and action logs
• Controlled documents that reflected each major stage in the evolution of our projects
• Archived every document and file for easy access to see changes throughout the project
• Anything that was needed of me by the project manager
• Achieved operational objectives by contributing information and recommendations to strategic plans and reviews; prepared and completed action plans; implemented production, productivity, quality, and customer-service standards; resolved problems; completed audits; identifying trends; determining system improvements; implementing change.
• Met financial objectives by forecasting requirements; prepared an annual budget; scheduled expenditures; analyzed variances; initiated corrective actions.