SUMMARY

• Self - motivated; senior level professional and team builder with 18 years of increasing responsibility in Information Technology Management.
• Technical expertise in Networking Concepts, Administration, Logistics Management and Operating Systems such as: Windows 7, Vista, XP, 2000, 95/98, Windows NT 4.0, Windows 2000/2003.
• Possess an inherent ability to function in a fast-paced environment to achieve maximum results.
• Utilize business background in providing the IT industry and its stakeholders with comprehensive information and strategic planning for better business intelligence.

PROFESSIONAL EXPERIENCE

Confidential

Asset Manager

Responsibilities:

• Provide technological leadership
• Track and Manage all AO hardware
• Manage the inventory clerk
• Review and update policies for the IT lifecycle phases
• Track and managed over 800 asset owned, leased for the AO
• Manage and track software license
• Review and manage IT resource volume
• Create Adhoc assets report
• Oversee and manage outstanding Remedy tickets
• Purchase assets for AO

Confidential

Information Technology Management Specialist

Responsibilities:

• Managed and tracked various software applications and programs and maintained deployment reports for assets received and delivered to stake-holders and customers.
• Conducted periodic audits and inventories of IT software assets (quarterly, annually and ad hoc) and submitted reports to Management.
• Assisted in the processing of IT hardware orders, inventories at various locations within and around the Washington, DC metropolitan area.
• Reconciled software and hardware database reconciliation efforts.
• Generated meaningful performance metrics in order to produce functional job performance.

Confidential

Software Asset Management lead

Responsibilities:

• Managed, deployed, tested, processed and tracked enterprise and COTs packaged software orders through the Remedy IT Asset Management system.
• Researched and validated availability of software licenses for deployment, updates and retirement protocols.
• Acted as liaison between the Office of the Chief Information Officer and Headquarters Services Division Asset Management, Service Desk and Desktop Services, to resolve discrepancies and get clarification on end-user asset requests and deployments.
• Maintained inventory control and full life-cycle reporting, for all IT software/hardware assets within the Asset Management System from procurement to liquidation and disposal.
• Updated software database with assignment changes of software licenses.
• Managed and remedied queue master application for distribution of hardware and to reconcile trouble tickets.
• Tracked and maintained deployment reports for assets received and delivered to the respective customers.
• Conducted audit and inventory of IT software assets (quarterly, annually and ad hoc) and produced and distributed reports to respective stake-holders and managers.
• Assisted in the processing of IT hardware orders, inventories at locations around Washington, DC metro area.
• Reconciled software and hardware databases.
• Generated meaningful performance metrics in order to prove functional job performance.
• Designed, developed and submitted monthly, AD-HOC accountability reports.
• Responsible for work-orders with vendors to obtain quotes for proposed new/replacement HW/SW and/or renewal of warranties or maintenance agreement.
• Worked closely with a number of departments to confirm the accuracy of all software data in the Confidential Asset Management repository systems.

Confidential

IT Specialist/Network Specialist Lead

Responsibilities:

• Purchased, tracked all Hardware equipment and software.
• Maintained, configured, troubleshoot and monitored the agency’s automated support systems and tracked licenses on the LAN, to ensure availability to all system users.
• Used automated and hands-on methods to deploy application packages in a virtual server environment.
• Worked with respective team-members to resolve communications issues between applications and servers.
• Routinely interacted with Windows server platforms as a basic system administrator.
• Created tracking system for software deployments.
• Supervised network support contractors and client server specialists.
• Implemented network security measures in accordance with agreed business plan and model.
• Managed active directory user properties - created active directory users account, disabled or deleted users accounts.
• Assisted customers with change of password and helped to resolve network and system accessibility issues.
• Coordinated and implemented network security measures in order to protect data, software and hardware.
• Performed general system maintenance of IT hardware/software and applied software updates and corrective measures with network-related PC support issues.

Confidential

Software Engineer

Responsibilities:

• Software Integration Team member - Support of commercial and government SW/HW products within Missile Defense Agency.
• Engineered and maintained support of all standardized desktops (NT4/2K/XP-Unclassified/Classified).
• Acted as project lead/liaison between customer and engineering team members.
• Provided program management assistance and support to all Missile Defense Agency field technicians.
• Installed and configured web-based applications which allow over 3000 user remote access.
• Evaluated, tested, designed and implemented new software and hardware solutions.
• Citrix Team member - Support & maintenance of Wyse thin client terminals deployed on Missile Defense Agency’s classified network.
• Created technical documentation along with other procedural standards used throughout the organization for training.
• Evaluated commercial software products (COTS) for organizational use and developed prototype operating system configurations for large-scale rollouts.
• Responsible for the installation, administration, and maintenance of Citrix Servers and devices.
• Installed and configured network servers on both Ulan and Clan.
• Provided third level support for a broad range of network applications as well as troubleshooting and resoling highly complex network problems at the Missile Defense Agency.
• Tracked network/software problems using an automated call tracking system (Magic Solutions Call Logging).