An experienced and highly motivated Program Manager with over 20 years of experience within the Information Technology and Information Systems IT/IS fields. An enthusiastic manager committed to encouraging a pro-active, team environment for systems delivery, maintenance and support with excellent troubleshooting, process delivery, problem solving and analytical skills. Skilled in delivering program management, program delivery and customer focused results in applications development and infrastructure projects spanning program planning, governance, and PMO implementation. This is evidenced by the successful management of large-scale programs and projects in diversified business, application development, manufacturing, health care, medical, and financial services industries. Designed and implemented program management programs managing scope, schedule, budget, risks, issues, and changes along with the appropriate project artifacts.

Accountabilities / Experience:

• Program / Project Management 22 Years PMO Development / PMO Management 16 Years
• Director / Senior Level Experience 20 Years Boardroom/Steering Committee Experience 15 Years
• Pharmaceuticals and Healthcare Programs 16 Years Project Cost / Budget / EVM Experience 10 Years
• Healthcare Services / Systems Management 15 Years Business Development Experience 15 Years
• Manage teams in India / Pakistan/ Europe 15 Years IT governance and SDLC Implementation 10 Years
• Audit and Risk Management 10 Years Medicare/ Medicaid Systems Management 15 Years

Summary of Qualifications

• Proven Information Technology Executive Director Level with expertise in managing people, processes, projects and technologies from standalone to enterprise systems in single-location to global organizations.
• Senior Management positions include Director of Technology Services for 3rd largest consulting firm.
• Managing Director over the last 12 years delivering projects for IT/Business Program Management Consulting firm.
• Specific industry expertise in Health Care/Health Insurance, Health Care. HMO insurance agencies Independence Blue Cross/ Highmark , Hospital Systems, IT / Business Consulting, including Big 4 experience.
• Specialty areas including PMO development / Management, Hospital. Claims Management. Program/Project Management, HIPAA Implementation, ICD/9 - ICD/10 Conversion Planning. Medicare/Medicaid MMIS, Business Process Management, System Architecture, Data Interfacing, Data Management, Vendor Management, Management Reporting and Application Integration.
• Managed over 15 large scale 200 Million system implementations including internally designed Health Care, Pharmaceutical, and Government CMS applications.
• Managed Help Desk and Support Operations for Levels 1 2 3 to support regionalized national corporate teams.
• Managed and mentored IT professionals at all levels including Project Managers, Supervisors, Team Leaders, Business and Systems Analysts, IT Specialists, Programmers, Technical Writers, Help Desk Support Analysts, User Support Analysts, Trainers, external vendors and consultants.
• Managed and mentored IT professionals at all levels including Project Managers, Supervisors, Team Leaders, Business and Systems Analysts, IT Specialists, Programmers, Technical Writers, Help Desk Support Analysts, User Support Analysts, Trainers, external vendors and consultants.

Business Skills Matrix

Employment History

confidential

• Independence Blue Cross PMO Delivery Manager Transition to Highmark Systems
• Managed core team on a 200 million conversion program to transition from IBC to Highmark.
• Managed teams including Business Analysts, Systems Analysts, Developers .NET, Web/Mainframe , and Business SMEs
• Managed the Claims processing for Medicare/Medicaid Systems to Highmark
• Managed multiple Projects implementing conversion and transition of claims processing to Highmark
• Worked with Sales/Marketing to design Affordable Care Act ACA Provisions to existing sales systems
• Developed and Implemented Claims Processing Models for HMO Sales
• Designed Corporate PMO Dashboards to report program progress to senior management.
• confidential / MMIS Management

Program Delivery Director, PMO

• Created and implemented a new PMO function for the 260 Million data Warehouse project.
• Developed billing and claims management solutions for Medicaid customers.
• Developed metrics to support NY State Medicare reporting to the federal government.
• Managed the conversion process as well as PMO strategy for change management, implementing SharePoint to manage it
• Developed PMO set up and Management implementation using Agile Methodology.
• Managed the Data Warehouse team of over 100 Oracle Data Architects, Oracle Developers, Oracle DBA's, Oracle Reporters and Oracle Financial Analyzer developers.
• Managed SharePoint Programmers to produce multiple SharePoint Dashboards and Sites
• Managed Risk Management, Security Management, Issues Resolution, and Implementation
• Built and stood up new help desk operation. Created a Data Service Center to house the Data Warehouse

Confidential

• confidential MD Senior Program Manager PMO
• Provide PMO project support to CMS Management for specific portfolio of CMS projects.
• Responsible for two Top Tier projects for the Medicare system,
• Developed Program Dashboards which reported directly to the White House.
• Responsible for One PI and Internal Data Repository IDR Data Warehouse Projects.
• Converted mainframe history data to a Data Warehouse function for Business Analysis
• Reviewed, developed, prioritized project plans, and delivery of various programs within the CMS SDLC process.
• Interfaced with the development team, ensuring JAVA/ 2ee, BI applications were programmed to CMS standards.
• Successfully managed 6 project teams , program dashboards / reports reporting results to the CMS IDR Director
• Managed the project support team, and provided project support as needed. Performed portfolio project support functions, project scope and problem resolution roles within the organization.
• Confidential MD Senior Program Manager Medicare Part D
• Managed the project team for vendor payment processing for Medicare /CMS.
• Directed the application development team, database team, testing and implementation teams.
• Designed monthly and quarterly project plans for software implementation schedules.
• Worked with CSC and CMS management to design the quarterly release strategy.
• Managed the development team for updates and upgrades as defined by CMS.
• Delivery manager of the CMMI implementation team. Key participant in the full lifecycle implementation.
• Designed and implemented the Statement of Work SOW for release applications.
• Mentored key employees and worked to implement effective management procedures.

Program Manager, Desktop Implementation Project, confidential

Reported directly to PMO Corporate Vice President and Corporate steering committees.

Managed a team of 6 Key Corporate Vice Presidents to deliver key applications throughout the organization.

Established a PMO organization developing process management and organizational management.

Program Delivery Manager, confidential

• Managing large-scale worldwide programs Directing professional teams in a matrix environment.
• Delivered Key Enterprise Resource Planning ERP / Financial Projects on Time and on Budget
• Performed Rollouts of Financial Application Development projects on 3 Continents, according to Corporate SDLC
• Managed Project Budgets of over 250 Million with a project team of over 100 people Worldwide
• Accountable for worldwide project budgets and resource allocation.
• Developed Disaster Recovery plans, and implementations to the Offsite location in London, UK.

Program Delivery Manager, Roche Pharmaceuticals

confidential

• Built and managed the core IT Support team for CODEX Shared Services delivery including Project Managers, Programmers
• Delivered the solution to all of North / South America
• Acted as Sarbanes-Oxley SOX SME for the financial systems IT support and development process areas.
• Participated in the CMMI Final Review and interview for attaining CMMI Level II Level III certifications
• Accountable for the development of project delivery and timeline standards for the PMO
• Worked with developers to create and implement business claims processing systems
• Performed portfolio project support, project scope and problem resolution roles within the organization.
• Accurately kept abreast of controls to manage system conversion projects. Managed all system changes
• Streamlined the financial application conversion process and partnered with alternate teams participating in the process to ensure common processes and procedures were completed for every conversion.
• Budgeted and defined long-term strategy for supporting numerous CRM and Financial systems for 8,000 users, all internal and external data interfacing, overnight processing, project management and report writing for user community and management.
• Initiated and led efforts to improve the processes BPM for IT teams supporting financial systems and users.
• Created, implemented and monitored the use of procedures for Change Management, Migration, Release, Testing, User Training and Support.

confidential- Director of Information Management Services

• Managed a staff of 65 located throughout the US
• Responsible for the success of project engagements and team management
• Worked on a team to integrate Continuum Health Partners back office processing in NYC to CGEY
• Performed Due Diligence Review and Audit for outsource to Cap Gemini / Ernst and Young
• Directed the application development team for outsource to Cap Gemini / Ernst and Young
• Developed a change management system which was delivered and implemented to a Fortune 100 Corporation
• Delivered multiple worldwide projects on time and on budget, performed records management
• Working with corporate management to ensure annual budget was in line with the corporate objectives
• Design of Due Diligence testing and reports - Reviewing project proposals and statements of work
• Developing and managing an annual Budget well in excess of 400 Million
• Performing full staffing and worked with HR to develop and Mentor personnel
• confidential- Senior Program Manager Consultant St Luke's/Roosevelt Hospital
• Responsible for the PC/Network support of the hospital LAN/WAN.
• Accountable for the installation, maintenance and configuration of corporate file servers.
• Serviced and supported over 5,000 users in multiple hospital locations.
• Developed Hospital Billing Systems and supported the hospital Network
• Implemented corporate standards and PMO procedures for hospital systems.
• Transitioned Data Center Operations to Cap Gemini Ernst Young
• Developed plans for global projects, infrastructure, Application development, OLAP, e-business, and CRM
• Performed sales support of new business totaling over 300 Million
• Management responsibility for all aspects of the project management and systems development life cycle
• Interviewed, hired and planned internal and external personnel resources
• Ensured projects were accurately budgeted and financed Developed tools to monitor and identify performance