Delivery Project Executive Resume

SUMMARY

Results driven professional in the delivery of IT operational support, business development programs and financial management, with a track record of building strong global and regional teams, implementing complex projects driving change and cost reduction while increasing business value.
Experience includes all phases of business relationship development from initial engagement, project start - up, transition and transformation, to turnaround and rebuilding troubled programs.
Quickly and effectively establish trust through strong interpersonal skills and delivering on commitments.

AREAS OF EXPERTISE

PROFESSIONAL EXPERIENCE

Confidential

Delivery Project Executive

Responsibilities:

Managed the physical infrastructure relocation of the Diageo Data Center from Norwich Ct. to Confidential Raleigh, N.C.
Transitioned the Customer Help Desk to India, showing a 60% Cost Savings.
Transformed the Distributed Platform Support, covering AS400 / UNIX / INTEL to a Global 24/7 Support Model increasing productivity by 20%, showing a 40% Cost Reduction.
Initiated a PMO Request for Service (RFS) Team comprised of seven P.M.’s to process addendum workload drivers, increasing revenue by 15%.
Transitioned the Diageo US Sales Offices, to an IT Hardware Break/Fix dispatch model using SLA’s to manage response times, customer expectations and reduce costs.

Infrastructure Delivery Executive

Confidential

Responsibilities:

Created a Service Level Agreement (SLA) performance package that mapped directly to the Strategic Outsourced agreement.
Developed in conjunction with the Project Office a Program Management Processes (PMP) and System Management Controls (SMC) to ensure the account would successfully pass all audits, both internal to Confidential and external.
Introduced a Certified Project Manager to the account team, to provide oversight to all submitted change requests against the Data Warehouse platform. This one activity dropped failed changes by 18%.
Conducted weekly on-sight reviews with JPMC, at Hicksville LI and NYC NY,

Service Delivery Manager

Confidential

Responsibilities:

Established a Tape Management Processing platform to properly identify and control UHC Customer Tape Handling.
Administered a Daily / Weekly review of all Tape Handling activities, focusing on a zero defect target.
Provided UHC with Monthly Measurements specific to Tape Defects in the processing of UHC Customer Tape.
Demonstrated statistical improvements using the Monthly Measurements during on-sight reviews at Unitedhealth Care, Hartford Ct.