SUMMARY:

• Senior Project / Program / Portfolio Management Professional certified in PMP, ITIL, ISO - 2000 and Agile
• Over 15 years of experience in leading complex business transformations resulting in significant and sustainable results across Financial Services, News & Media, Information Technology & Intellectual Property
• Experienced in managing enterprise level multiyear multi-phased programs with budgets ranging over $10M
• Highly skilled in handling Stakeholder management including top level executives, Resource management and budgeting, while owing delivery and prioritization of the business roadmap
• Seasoned PMO champion with experience in various domains including IT Governance, Business Planning and Project-Portfolio Management. Remote management of global technical teams
• Outstanding track record in project planning, execution, monitoring and resource balancing skills to support multiple simultaneous projects in a matrix organizational structure in a global and domestic setup
• Superior coordination of user acceptance testing of final IT infrastructure, DR failovers and software development deliverables through iterative evolutions and global s/w & tools implementations

PROFESSIONAL WORK EXPERIENCE:

Project Management consultant

Confidential

Responsibilities:

• Managed and delivered the upgrade and implementation of various infrastructure builds and upgrades including servers, storage, advanced medical devices, datacenter cutovers & Go Live
• Managed high-profile facilities project including the new cardiology unit build at Confidential .
• Proposal management, Prepared SOW, Project Charter, vendor management (Power, electrical, network, assets, Telus WAPs etc) procurement and SCM, scheduling, resource planning and allocation, budgeting and monitoring
• Project governance and status reporting (Share point). Client Management including health authorities
• Managed and delivered the upgrade and implementation of complex GIS application UAT, cutover & Go Live for both internal and external users across the district of Saanich which delivers upgraded geo/map services
• Lead the documentation delivery from the vendor, PIA and approval by business owners for the GIS app
• Defined the business case and charter for implementation of Traffic lights project which is to be coordinated with 3rd party software provider and network design for 150 road intersections and 3 wi-fi towers on hilltops
• Managed a tight, time bound, first of its kind network design/deployment program to enable end to end Confidential for wireless, implemented across all 20 high schools in Surrey School District-36
• Liaison between vendors HP Aruba, X10 networks & SD36 Technology team to troubleshoot technical issues
• Established Project governance, RTO/RPO, Communication plan, Milestones, dashboard & issues register
• Defined implementation Work groups, WBS, SOPs, Inventory, Configuration teams (Clearpass/Firewall)
• Scheduling of school sites, resource planning/allocation (Fulltime/OT) for deployment, monitoring & control
• Establishing KPIs, UAT teams & test plan for both operational (Clearpass, Airwave, Radius, Firewall) & user tests (District owned devices/BYOD). Budget tracking, BOM, Procurement and Inventory control
• Defined service governance and metrics for the project. Mentored & coached SD36 junior PMs

Portfolio Manager

Confidential

Responsibilities:

• Developed integrated channel strategies, business cases and multi-generation delivery roadmaps & support for technology portfolio group in agreement with business sponsors, directors & BRMs
• Lead a large, matrixed team responsible for application/system design, integration, testing and deployment through planning, execution, implementation and transition to enterprise standard infrastructure model
• Designed and maintained a standardized proposition delivery model engaging with executive leadership, Finance, Architects & technology partners to roll out the Infrastructure as Service (IaaS) for all virtual builds
• Ownership and communication of overall portfolio roadmap, status, risks mitigation/resolution strategies to business and technology executive leadership at scheduled intervals
• Implemented an enterprise wide initiation to implement a hybrid cloud environment within F&R BU
• Acted as lead BRM for the Dev Ops transformation for the MIS and later 3rd party outsourcing to TCS
• Developed change management plans and facilitated change adoption with minimal impact to end users
• Managed enterprise level tools & s/w implementation including Service Manager7, ServiceNow, MS Office365, JIRA, Kanban (SAFe), Leankit Suite, EMC SAN migration, Cisco Telepresence
• Delivered monthly Portfolio presentation to executive leadership. Ownership of sharepoint and Hub page
• Mentored and lead PMs within the group and coaching. Chaired monthly PMs KPI meeting

Senior Project Manager

Confidential

Responsibilities:

• Performed End to End Project Management from Initiation, Planning, Execution, Tracking till Delivery, consistently managing all project constraints effectively. Solid knowledge of PMLC and SDLC
• Delivered multiple complex infrastructure projects - ( Cloud, hybrid, compute, applications (OS, H/w & S/w), Storage (SAN/NAS), Networks (LAN/WAN/Routers/Switch upgrades) using waterfall & Agile methodologies.
• Lead successfully EMC SAN migration program, storage decom/reclaim/refresh & Tier replication migration
• Well versed working with major technology vendors like Cisco, HP, Aruba, Dell, IBM, Palo Alto, Juniper and telco partners like AT&T, Bell, Verizon, Charter, Telus and cloud players like AWS & MS Azure
• Oversaw implementation of IT Service and Asset Management solutions and related status reporting
• Managed enterprise level application deployments, related change management and release governance
• Managed global datacenter migration & rationalisation program, consolidating TR datacenters to reduce datacenter footprint across regions and drove towards enterprise-wide technology transformation to cloud
• Acted as program lead for datacenter closure and movement of 100+ applications and related assets from nonstrategic datacenters in AMERS, EMEA, APAC regions to strategic datacenters in Texas, Eagan & London
• Managed, coordinated and conducted Failover/Failback/DR activities by globally distributed technical teams
• Managed Incident, Change, Problem & Configuration management coordinating with global service desk
• Organized and prepared multiple OACs, conducted OAT (UAT/Failback/Tipsheet) & signoff from stakeholders

Project Manager - PMO

Confidential

Responsibilities:

• Ownership of overall transition program plan (multiyear) spread across various regions across the globe
• Completed transition of various support and development teams and 500+ new technical resources and the respective technology requirements in Bangalore and Bangkok within 2 years
• Managed end-end transition for Buenos Aires GCC, which was handled then by a team of 5 PMs
• Managed stakeholder engagement and status reporting to the PMO team at scheduled intervals
• Implementation of standard delivery model and service management processes across the program teams
• Led and managed continuous improvement initiatives to improve overall transition process, recruitment process, transition scorecards, and shadow runs and operational handoff
• Achieved transition program’s target of $5 million for Bangalore / Bangkok and Buenos Aires Ops Centres
• Defined transition plan & operating rhythm, managed transition tracker/scorecards/dashboards /RAG status
• Consolidation and management of IT assets and procurement of h/w & S/w licenses for the technical teams
• Implemented BCP (Business Continuity Plan) for the entire technology operations teams in Subcontinent

Business Analyst

Confidential

Responsibilities:

• Performed business analytics for process improvement areas for HPe SCM technology services business
• Analysis and documentation of business requirements, functional specifications and business process flow
• Conducted periodical review of business and operational metrics status with business owners
• Investigated customer escalations to provide timely issue resolution. H/w, S/w Licensing procurement