EXECUTIVE MBA PROGRAM COORDINATOR Resume Profile

Objective:

Administrative Professional

Qualification Highlights

20 Years experience in professional level Customer Service, 6 years in a university setting Master of Arts Degree in Management Management Leadership
Bachelor of Arts Degree in Management Organizational Behavior Tremendous oral and written communication skills
Results oriented perfectionist and dedicated problem - solver
Adept in analyzing, compiling, and tracking data while managing multiple tasks Exemplary time management and organizational skill set
Exceptional interpersonal aptitude Work well with individuals at all management levels
Proficient computer skills Highly experienced with Microsoft Applications such as Word, Excel and PowerPoint, with exposure to Visio and Access

Computer Competencies

Information systems utilized include Microsoft Word, Outlook, Excel, PowerPoint, Publisher, and Access
Email and organizational tools such as IBM Lotus Notes, GMAIL, Google Calendar, Google Docs, and MS Project
Learning Management Systems including Blackboard and Canvas
Student information systems including CICS, Banner, and Boss
Report generating systems utilizing Microstrategy Data Warehouse and Crystal Reports
Trouble ticket management system TMS
Customer data management and billing systems utilizing CABLEDATA, COMTRAC, TELEGENCE, and
Various hospitality industry property management systems
Video capture management platform, Panopto
Web conferencing online meetings, WebEx

Work Experience

PROGRAM MANAGER, EXECUTIVE PROGRAMS, August 2011 to Present

confidential

Manage all aspects of the Executive MBA / SAIC Custom MBA Degree Program operations including budgetary oversight and project management.
Continuously building client relationships, and liaising with internal and external constituents.
Collaborate with faculty and academic directors on logistical issues involving strategic business planning, and the implementation of various objectives associated with the program.
Administer enrollment and registration, availability of text books and supplies.
Maintain records of faculty compensation and program expenditures.
Regularly participates in the facilitation of Non-degree program activity.
Oversee all off site activities including travel arrangements.
Delegates responsibilities to graduate undergraduate assistant workers.
Appointed to serve on the Smith School Graduation Committee

EXECUTIVE MBA PROGRAM COORDINATOR , July 2010 to July 2011

confidential

Helped reestablish the dormant EMBA Program.
Coordinated and managed the day-to-day project assignments of the EMBA program.
Collaborated with the administrators involving strategic business planning, and implemented various objectives associated with the program.
Served as liaison with internal and external entities for marketing, advertising, budgeting, and the arrangements of catered events.
Administered enrollment and registration, availability of text books and supplies.
Processed payments to the university, and coordinated travel to local and international residencies for faculty, staff, and students.

REAL ESTATE ANALYST / LEASING SPECIALIST, February 2008 to July 2010

confidential

Negotiated numerous leasing contracts, lease actions for amendments, office moves, renewals and maintenance issues.
Enforced contracts between lessors and state government agencies.
Helped maintain master data base.
Developed policy changes and established new procedures in follow-up communications with lessors and agency contacts.
Acted as Project Manager in the transfer of the state's most challenging agency, a correctional facility, from two over 15,000 square foot buildings to the acquisition of one larger built-to-suite 27,562 rentable square foot building, satisfying legal facilities and space accommodation requirements for workers and detainees while working within a budget.
Appointed as Grievance Officer by the Director of the Arkansas Building Authority.

confidential

Performed daily market cost and price analysis utilizing sources of public data for real estate.
Created proposals for presentation to potential clients.
Created and negotiated contracts.
Interacted regularly with builders, homeowners, bankers, title insurers, government officials, contractors, and vendors for the sale of real property.

ADMINISTRATIVE ASSISTANT

confidential

Promoted from customer billing to technical operations department.
Created daily, weekly, and monthly reports of technician productivity from information databases.
Discussed performance requirements to the Director of Technical Operations.
Negotiated the purchase of new office equipment, space planning, and moves after a major renovation.
Established and maintained file system.
Invoiced for contractor services.
Managed vehicle database including fleet repairs, gas card maintenance, and vehicle registrations.