SUMMARY:

Seasoned Senior Technical Project Manager with over 20 years’ of technology leadership experience and a history of delivering complex, business - critical projects to completion. Govern entire software development life-cycle (both Agile and Waterfall) for both Confidential 500 companies and start-ups. Extensive experience in managing healthcare, retail, e-commerce, and financial services projects. E-commerce and B2B experience starts from building large scale E-commerce platforms for companies. Project management expertise complemented by a solid business record that includes: delivering triple-digit ROI, accelerating earnings. Scrum Master and expert in working with Agile and Waterfall project management methodologies.

SKILLS SUMMARY:

Program Management: Artificial Intelligence, Custom Software Development, Mobile Application Development, System Migrations/Integrations and Enterprise Wide Implementations.

IT Project Lifecycle: Requirements Analysis, ROI Analysis, Costing & Budgeting, Project Scheduling, and Testing.QA/Rollout/Support.

Value-Added Leadership: Cross-Functional Supervision, Team Building & Mentoring, Client and IT Planning Sessions, and Vendor Management.

E-commerce Platforms: Built e-commerce platforms at Confidential, Confidential, Confidential, Commerce Syndication Networks, and Christianity.com.

Microsoft technologies: Word, Excel, PowerPoint, Outlook, OneNote, Publisher, Access, and SharePoint.

Project Management tools: Microsoft Project, Jira, Confluence, FreedCamp, Slack, Basecamp, Monday.com, and Asana.

Project Management Methodologies: Agile, Waterfall, Hybrid, and Scrum.

Application Development: HTML, CSS, DHTML, JavaScript, AJAX, LAMP Stack (Linux, Apache, MySQL and PHP), Java, Spring, Hibernate, and MEAN Stack (Mongo DB, Express JS, Angular JS and Node JS).

Technology Platforms: MuleSoft Anypoint Platform

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco, CA

Sr. Technical Project Manager / Program Manager

Responsibilities:

• Worked as a senior technical project manager for the Artificial intelligence and Machine learning Group at Confidential .
• Was promoted to becoming a Program Manager and managed several programs as well as projects at one time.
• Worked on the customer genome project which was a big data project that created an ecosystem of readily available insights into our customers at the bank.
• We worked on moving over 120 TB of data into a data lake for our data scientist to create a model utilizing AI algorithms to enable personalized, timely and consistent customer treatments across all of the channels.
• Worked on a project that developed and implemented a machine learning model for identifying anomalies in our consumer lending data in order to accurately detect default payments.
• Took over an enterprise virtual chatbot project which was in the middle of a crisis and transitioned that project from the previous project manager and helped it smoothly launch into production.
• Effectively managed all of the project budgets that were assigned to me. Had to make tough decisions regarding the budgets and resources on the projects.
• Built detailed project plans for each project and followed a strict project schedule to deliver the projects on time and on budget.
• Mitigated project risks as well as led the team to achieve overall project objectives according to the project plan.
• Served as a third party liaison with working with outside vendors to ensure a healthy relationship with the bank as well as making sure we had successful third-party SOWs in place.
• Fostered collaboration within the software teams and the hardware teams to ensure implementation of the project in a timely manner.
• Was promoted to becoming a Program Manager and managed two programs at the same time for the bank.
• Managed teams with data scientists, engineers, hardware teams, software developers and stakeholders such as the line of business.

Confidential, Walnut Creek, CA

Sr. Technical Project Manager/ Program Manager / Project Delivery Director

Responsibilities:

• Delivered comprehensive project management and guidance for an internal IT development team engaged in Research, Development, Dissemination, and Innovation - delivered multiple health care applications.
• Aggressively met project milestones and managed budgetary constraints.
• Defined and oversaw software change processes; managed documentation/transition efforts for vendor provided software.
• Implemented the first MuleSoft implementation at Confidential .
• Completed 20+ projects during tenure and orchestrated go-lives for multiple clinics.
• Managed and built the E-commerce platform for the Institute of Health and Healing in San Francisco.
• The team launched a new online e-commerce platform and was responsible for managing the project end to end including the building of the website as well as integrating a third party payment system.
• Rapidly promoted to Program Manager and eventually to Project Delivery Director following outstanding performance as Technical Project Manager.
• Selected to launch a new Innovation Group; disrupted stats-quo to promote high-impact technology initiatives and garnered executive and senior-management consensus.
• Coordinated external vendors, internal development teams, and onshore/offshore partners (including India and Mexico) to achieve on-time and on-budget project delivery.
• Middleware platform utilizing MuleSoft as the middleware orchestration engine; enabled integration through APIs with different applications.
• Patient object model to support relationship management between patients and other entities.
• Responsible for building an interface to track patient data for research studies done with our department. We were able to link encounters to a study and utilized the Confidential Questionnaires to collect patient reported outcomes.
• Rolled out the Strive project which was a study that evaluated a new blood test for the early detection of multiple cancer types.
• As part of this study we used Epic’s research module to trigger edits within patient accounts based on CPT codes.
• Maintained Jira and was the ScrumMaster responsible for creating all User Stores.
• Delivered Web Applications as well as Mobile applications developed in Java platforms.

Confidential, Fremont, CA

Co-Founder

Responsibilities:

• Managed a development team that consisted of 15 people in the United States and India.
• Managed multiple projects for the company such as the company’s website, mobile IOS and android applications.
• Worked closely with the senior architect to help develop new and innovative technologies utilizing open source technology platforms such as Java and Spring.
• Leveraged Scrum and Agile methodologies; trained and developed a Scrum team to help increase the speed of delivery of the projects.
• Developed software in a phased approach and sprinted to complete each phase.
• Worked closely with the development team and other management team members to create a project plan around the development needs of the new technology.
• Delivered presentations to multiple venture capital groups; raised $1M through private investors for the company.
• Defined production environment, including vendor and security management, deployment, and monitoring systems.

Confidential, San Francisco, CA

Sr. Technical Project Manager

Responsibilities:

• Managed a 45-person e-business development team, included Business Analysts, QA Engineers, Infrastructure Engineers, Front End Developers, Middle Tier Developers and Backend developers.
• Supervised a small India-based development team.
• Managed multiple projects and deliverables for a major Enterprise Streamlining Project (ESP); oversaw projects from initiation to closing; and led/coached Agile Software Development methods.
• Managed and delivered key strategic web site enhancements.
• Directed multiple, simultaneous projects; included Mobile Apps Project, Provider Directory, Texas CHIP implementation, and a new Individual Product launch.
• Led major product releases; worked with the team after the projects to celebrate successes and learn from challenges.

Confidential, Watsonville, CA

Sr. Technical Project Manager

Responsibilities:

• Contributed to multiple projects, including a Point of Sale (POS) Java Migration Project and a content management system integration project.
• Delivered initiation documents (PID), Capital Expenditure (Cap EX) reports, business requirements, functional requirements, technical specifications and project plans.
• Worked closely with HR department and third-party staffing companies to hire new engineers for critical projects.
• Directed multiple agile eCommerce projects in a span of 75 days, from creating functional requirements, technical specifications, QA, and UAT tests.
• Oversaw day-to-day progress of projects and initiatives to monitor time, budget, scope, and quality.

Confidential, Redwood City, CA

Consultant/ IT Director

Responsibilities:

• Architected the company’s initial technology infrastructure; which included a new LAN, VOIP Phone system, and Exchange Server in order to improve management processes across all departments within the company.
• Managed the company’s existing service providers and evaluated and chose new service providers.
• Led all project management tasks and worked closely with the software engineers and QA engineers.
• Monitored existing and new Service Level Agreements (SLAs); fostered relationships with vendors to drive on-time and on-budget project delivery.
• Saved 60% on web development fees; researched and sourced an off-shore web developer.
• Created comprehensive IT roadmap; provided structured support to guide companywide technology solutions.
• Transitioned the company from existing Point of Sale (POS) system (Access database) to a more robust POS system based on SQL database.
• Managed a data center project; moved all company servers from Seattle to a local data center in the bay area.
• Managed an end-to-end solution for the company’s IS security in all aspects including the fueling stations; identified and mitigated project risks.